Cecilia Rydberg

@giffgaff yes, they said they've sent it to the wrong address, but now one arrived today and it still says its wrong.

@ceciliarydberg Have you been in touch with one of our online agents through your account about this? - giffgaff Hannah

@giffgaff Hey guys! I had my phone stolen, but would like to keep my number (had it for aaaages), how do I do that with the new sim that's coming if the old phone has been stolen? Thanks!

@giffgaff Hey sorry this is getting really ridiculous, I received another sim today and activated it per the instructions above and it says it's not the correct sim for my stolen phone. You've sent that to my old address, so how is this going to work, been without a working phone 8 days!

@ceciliarydberg support2.giffgaff.com/app/ask/Activa… - giffgaff Hannah (2/2)

@giffgaff Hey @giffgaff I'm still waiting for the right sim from you guys, it said I couldnt activate the one that I had ordered...so I ordered a new one. Will that work? I really want my old number back and have been without a sim for a week now 😂

@ceciliarydberg If you log into your giffgaff account, you can activate the replacement SIM by visiting, giffgaff.com/activate This will then allow us to move your number onto the replacement SIM. - giffgaff Jeanette

@giffgaff Thank you Hannah, I've received the sim now, how do I go about getting my old number back please? (as I've blocked the phone/old sim) thanks!

@ceciliarydberg It may be clear from the packaging which SIM is intended for a new member, but if you're unsure we would recommend contacting the agents through your account, and they can confirm which SIM is the one you need to use, support2.giffgaff.com/app/ask/Activa… - giffgaff Hannah

@giffgaff Thanks! How will I know which sim is the right one if I already ordered one beforehand?

@ceciliarydberg Thank you for confirming. When you report a phone/SIM as stolen we will send a replacement SIM as part of this process. This is the only SIM you can activate on your account to unlock your account. (1/2)

@giffgaff just did, thank you for the reminder (I already ordered a new sim but want to keep my old number)

@ceciliarydberg Hi there. Did you report your phone as stolen through your giffgaff account? - giffgaff Hannah

@bookingcom Spent an hour in queue to your customer services, asked to be put on the line to a manager only to have the call dropped/cancelled. I would like a full refund for a genuine SCAMMER of a host at l'Ambre de Calais - Elégance et plénitude, requestion a 500EUR deposit???

@UpworkHelp @Upwork Just had my entire agency/freelancer (all) suspended, no email has been sent to my email. Just a red banner saying it has been suspended. We follow ALL Upwork's stringent policies, why have you suspended my account - this is our ENTIRE livelihood.

@DeepLcom Hey Deepl, you guys keep trying to charge me but I cancelled my trial, can you please cancel?

@OpusClip Hello Opus, don't seem to be able to get hold of human customer support, I would like to ask for a refund please as your captions do not translate well to Swedish and I end up having to do everything manual because it leaves words and emojis out. Thanks

@audibleuk It seems impossible to cancel your direct debit and speak to anyone about a refund, kindly direct me how to do it? Thanks!

@loom Sure, doing it now, thanks!

@ceciliarydberg So sorry to hear this, Cecilia! Could you DM us the email address associated with your Loom account so I can investigate? 🔎 JH

@loom Been charged for 5x months for your videos but I did not sign up, I was happy with the 25 free videos. We already having a paying account in our household. Emailed and no reply, I'd like a refund please?

@Backstage I'd like a refund for my "membership" that I cancelled, you've deducted twice from me now. How can you have a policy of "not refunding" according to your customer service, when you've taken money in error?

@giffgaff Hey! Currently in Denmark, heading back by car to London. Ran out of EU Roaming data, topped up 10 GBP credit..opened google, and then I received a message that my credit was done…how is this possible? I had 10 pounds credit for literally 10 seconds…. please help?

@OneStreamUK I'd like to be refunded for the payment you took but you neither answer emails nor phone calls (go figure) and still provide the crappiest internet. I was offered 2 free months for atrocious service yet you guys still took a payment and don't answer.....????????????

@OneStreamUK Hey guys, can you please answer your emails - you're charging me for a premium package when I have the slowest internet and I shouldn't be paying at all as agreed, kindly reply. Thanks.

@OneStreamUK hey guys, what's wrong with your customer service phone number - no one ever seems to be able to get through - and now when phone lines are open there's a busy signal forever...

@eon_next You're kidding right? A year ago we were credited 400 GBP for our accounting being in debit for almost the same exact amount as below..what the h*ll is going on? Please fix your problems and someone call me please. Someone who actually listens and corrects the problem