John

Gas boilers are not 95% efficient (in the real world they’re lucky to be 85)… Great to see the reception to our unique transparent dashboard showing the real world performance of all Octopus Cosy Heat Pumps installed in customers’ homes. Of course, some people who like burning stuff are always looking for “gotchas”. One of the most common is the assertion that “modern gas boilers are 95% efficient” This is horseshit. Just like cars hardly ever deliver the official miles per gallon figures, so boilers underperform too. Whilst an A rating boiler does indeed achieve 92% in lab tests, in the real world 80-83% efficiency is the norm for an “efficient” gas boiler (and older ones are much worse. Like 70-80%). There’s surprisingly little investigation into this - but here’s an official field study assets.publishing.service.gov.uk/media/5a75149b… If you’re interested - a condensing boiler typically needs to be set to 50 degrees - it then needs a return temperature of 30 degrees to ensure proper condensing - and needs to be running long enough to get into condensing mode —> characteristics pretty similar to a traditional heat pump in its most efficient mode! For which heat pumps are slammed by fossil fuel lovers. - it also needs thermostats set correctly and to be right-sized for a property whilst most are oversized Of course, if any boiler manufacturer wants to put their full fleet online so we see the real world data, we could compare to Octopus’s Cosy Heat Pumps. Being generous to boilers, if they have a typical efficiency of 0.85 and a real world Cosy has efficiency of 3.7, an Octopus heat pump is 4.35 times more efficient. With electricity being about 4.3 times more expensive than gas after April, this makes a heat pump cheaper to run. But a heat pump can use smart tariffs to access cheaper electricity, so it’s typically quite a lot cheaper to run - the real world data says someone on a heat pump has electricity at a 3.7 multiple per unit vs gas - so will be paying 17% less on average to use a heat pump than they would a gas boiler. Even more so if you can terminate the gas supply and save the standing charge (once you have a heat pump, you can get an induction hob and ditch the gas hob..) - another £130 annual saving from using a heat pump. Octopus’s huge investments in R&D and manufacturing are bringing costs down all the time, and you can see why the fossil industry is scared. Like canal owners looking at trains in the 19th century… Of course - Scandinavia’s already there. Norway is a huge gas producer but heat pumps are their dominant heating, whilst only 5% of homes have gas.

@sarah_go_green Always a pleasure @sarah_go_green 🐙💚

Thanks to @john_oes and the team for reassuring me and making sure my solars working as it should. It hasn't tripped out overnight so all is good!! Today i produced 27 kWh HAPPY DAYS 🎶☀️🎶☀️🎶⚡️🏴󠁧󠁢󠁷󠁬󠁳󠁿 How's everyone else done today?

@nicolanolan @OctopusEnergy Hi Nicola, so sorry to hear this. I’m looking into it now. We’ll be in touch shortly.

@OctopusEnergy it is nearly 9:00 pm New Year’s Eve and the temperature is 3C and my 14 month old Octopus Energy installed heat pump has not been working for over 12 hours. Despite being told that an engineer would arrive with a replacement part he/she failed to turn up.

@KateLeeCEO @OctopusEnergy Hi Kate, that’s not good. Please can you DM me your contact details so I can sort?

After cancelling our Christmas travel plans @OctopusEnergy promised the engineer would come today to fit our car charger, 4th attempt, we just got a call to say no one is coming. Absolute lying shambles. We even checked last night & this morning. Disgusting. Come & get your car.

@sarah_go_green @MichelinTyres Great to know Sarah! I changed mine for the same Continental tyres that came with the car, but will look at the alternatives next time!

It's been just over a year since I swapped my Hankook tyres for @MichelinTyres Crossclimate 2 tyres and i did it at a normal tyre centre. 🫨🫨 I never thought i'd be able to tell the difference but i really prefer these!!! I can't quite believe i'm saying that! I couldn't be any less interested in tyres but when i'm driving i feel the vehicle has more grip with the road. (I don't know how i feel that but i do!)

@ImVjDuraisamy @g__j Hi Vijay, please do send me your contact details by DM as soon as possible so I can look into this.

@g__j @g__j i have been a customer for years and im completely let down by your heat pump team.. heat pump that was fit by your team broke on this sunday morning.. since then there is no resolution and only excuses that deikin issue. Family with 2 kids , no hot water and heating since

Love seeing happy customers...

@RuthRut97371 @g__j Hi Ruth, please do send my your daughter’s details so I can sort

@g__j What has happened to Octopus? I recommended them to my daughter cos we had fantastic service, but now feel so let down - they have an 8 year old child & will be without any heating until 'sometime next year' when Octopus told her a heat pump would be in by end of November

@NeilWin @g__j Hey Neil, I look after all our installations so jumping in here to help. Sorry if we’ve been slow to respond - suspect we are leaning on the supplier for help but let me check now. Could you DM me your address?

@g__j Hi Greg, just had a Tesla Powerwall and Solar installed great. Then it broke unfortunately your aftercare has been really really slow to respond. My belief is there is a build issue with the Powerwall and Tesla need to be encouraged to swap these units out

@LibbySibo Hey Elizabeth, sorry to hear that. I’ll check what’s gone wrong first thing tomorrow. We’ll be in touch then.

@john_oes still having a disaster with the EV charger. Finally got it fitted on 25th, after having the logistical and increased cost caused by delay for two months, and it’s been offline for six days and won’t work. 😩

Is anyone one else having a nightmare with @OctopusEnergy EV chargers? Ours was delayed by two months once we’d paid and were locked in. So we’ve ended up out of pocket using stations. Now it’s been fitted it doesn’t work after one week. Offline! 😩

@LibbySibo @OctopusEnergy @g__j Hello, so sorry to hear this Elizabeth. Please can you DM me your address so I can look into it and find a better solution for you?

@OctopusEnergy @g__j as an existing customer we were excited to get our EV charger fitted by Octopus. Arranged fitting for 8 Aug, engineer phoned in sick and moved to 9 September. Today no explanation, random email saying 9th October. EV car arrived a week after 8 Aug!

@worisu8 @OctopusEnergy @GivEnergy Hi Martin, I’m going to drop you a DM so we can make a plan 🐙

Yes I’m very aware of how IOG works, I do not have a compatible vehicle and I’m not going to pay £800 to change chargers. You guys installed me a @GivEnergy battery/solar system. I liked the idea of having the same brand EV charger and asked both Octopus and @GivEnergy if IOG compatibility was coming with the GivEnergy EV charger and was told it was coming soon by both, so went ahead and purchased, and here we are 15 months later and still nothing.

Who else made the most of the super cheap EV charging this weekend...? 👀

@g__j @tenjinuk @OctopusEnergy Hi Darren, I’m responsible for all installations here at Octopus and am looking into this. We will be in touch today.

@tenjinuk @OctopusEnergy Sorry Darren - that sounds bad. I’ve spoken with team and it should be sorted today. Please let me know if not

@TheEvEngineer @EpicWinningMaz @OctopusEnergy @eonenergyuk @g__j @raimonick @florianherrengt There are very few now… only 3.7% of our fleet are diesel vans and this number drops weekly as we replace the older vehicles 🐙💚

@EpicWinningMaz @OctopusEnergy @eonenergyuk @g__j @john_oes @raimonick @florianherrengt In fairness I’m sure you can find a diesel Octopus van and park it next to an EV Eon van. Octopus have diesel vans too.

Look at the difference between @OctopusEnergy and @eonenergyuk One van’s living the future. The other’s still manifesting it — and greenwashing in the meantime. @g__j @john_oes

@EpicWinningMaz @OctopusEnergy @eonenergyuk @g__j @raimonick @florianherrengt Lolz 🙄

@G4ilM @g__j I’d love to help. Please can you DM me your contact details?

@g__j @g__j Help! Gas meter has stopped working. First engineer appointment is 14 July. Awaiting a new grandson over this period and will have to go away for a time. Can engineer visit sooner? Many thanks.

@reallyblonde @g__j Hi Kirsten, I’m in charge of ECO at Octopus. I’m going to look into what’s happened here so that I can give you a full and honest review very early next week.

@g__j 2/2 Email, after email, false promises, fake concern and apologies and nothing has happened. Well, you’ll be glad to know that Dad died on Thursday night so you can forget about having to lie any more. And don’t send me your fake apologies or sympathies.

@zopagiles @OctopusEnergy @g__j Thanks so much Giles - I’ll enjoy passing this on to the team 🐙

Had smart meters installed in my house by @OctopusEnergy yesterday and the experience was fantastic, great guy who did it. Credit to the company and @g__j

@Zarch1972 @OctopusEnergy @energystatsuk @CadentGasLtd Hey Mick, the gas network operator will often do this after there has been no gas usage at the property for a period of time (typically after 12 months). It means you won’t have gas in the pipe between the road and your house, so likely sensible to let them.

With us going to a full electric house (ASHP / induction hob etc ) meant we got @OctopusEnergy to remove the gas meter and cap off the supply at the house around a year ago. @energystatsuk energy-stats.uk/goodbye-gas-me… We've just had someone from @CadentGasLtd come and inspect the meter removal who said they would be looking to dig up the road and cap it off further away from the house. Citing potential gas leaks and safety to my wife. There's going to be no charge to us and we are happy to have no gas coming to the house, but it seems an awful waste of time and money to do this. Is this common practice @john_oes?

@Deeelaitch @WirralCouncil @OctopusEnergy @EnergyOmbudsman Hi Derek, please can you DM your contact details to me so I can take a look into this?

@TykeSteve @g__j @OctopusEnergy Hi Steve, good idea. Happy to trial this if you are looking for a replacement? Just DM me if so!

@g__j @OctopusEnergy many early adopters of EVs have older chargers and now are considering new chargers, but you have a fixed price regardless of whether there is one there already. Quite a lot of the work is already in place, there should be methods of getting a lower cost