Lily Ryan

@CSPScheme I have completed the registration process for the new portal, however after resetting my password several times, I'm still unable to access this platform Are you still having issues with the new portal?

@lb_southwark @EmilyAHickson Dangerous loose paving slabs still not fixed despite being reported Sept 2025. Safety risk to everyone in a high footfall area (guys hospital & London Bridge station) location: Weston street opposite Chapter London Bridge next to Guys hospital

@Tesco I have recently received multiple emails from Tesco.com indicating that 'your Purley Extra store is open until midnight'. However, I have never shopped at this store.

@BBCMorningLive @Mattallwright @Mattallwright you speak about social & private rentals what about first time buyers in a new build. Have a 5 yr old & black mould in the bedrooms & living room. Having difficulty with the service company, being told it’s our problem when it’s obviously poor workmanship.

Awaab’s Law, protecting tenants from the dangers of mould and damp, means landlords now have 10 working days to investigate and 24 hours for emergencies. Consumer champ @Mattallwright explains how to report problems and shares support options. More 👉 bbc.in/morninglive

@MartaK1959 Same here

Hey Big Brother. What's going on here? Vote and you have 5 mins. But can't vote as votes are closed!

@marksandspencer I received an email with the subject heading ‘there’s a treat inside’ however when I go to my sparks account, there isn’t a treat, only money off items I don’t really purchase

@RoyalMailHelp Why did you ask me to send a DM with all the info? If you are just going to send a standard response. I’m asking how do I know my letter has been delivered, it’s a simple question. I paid £3.60 signed for 1st class, when I track with the number provided I get this useless message

@RoyalMailHelp as instructed I have provided all the details in a DM, can you nudge the team to send me a response please

@RoyalMailHelp how long does it take these days for signed for first class post to be delivered? How do I know if it has been delivered, as it’s an untracked service despite having a tracking number

@YourGuinness Even when franking is used, the cost remains high — the time & effort required for delivery. These expenses are ultimately covered by tenants through our service charges. In effect, money that could be better spent on improving services but is being wasted on postage 2/2

@YourGuinness I'm concerned by the amount of letters tenants received via Royal Mail from You. I know its important to keep tenants informed, but there is a more efficient & environmentally friendly ways to communicate. Email or get the caretaker to hand deliver the letters 1/2

@nextofficial Hi, I purchased a brand dress from one of your outlet stores, and It doesn't fit, can I return this dress to any Next store or does it have to be the outlet store I purchased the dress from? many thanks

@marksandspencer hi, just purchased some mixed grapes, which was my birthday treat voucher from you (bit gutted it wasn’t some Percy pigs) however I got charged at the till, despite saving the voucher to my sparks card.

@FitbitSupport my sense just died, charged ok earlier however all I’ve got is a blank screen & no lights flashing. Have connected to the charger & tried to restart, no joy. What else can I do?

@OfficeShoes how can I check the status of my order please? It has been a week and still not despatched

@VodafoneUK I’ve just switched to another provider and they said you won’t transfer my landline number which I’ve had for over 25 years, can you confirm why you won’t transfer my number. Thank you

@SkyHelpTeam Tried to contact Now to no avail, chatbot can’t help, no phone number/support & when I click on contact us on the webpage, I get this ‘NOW Powered by Sky broadband. Our advisors won't be able to help you - you'll need to head to the Sky website. I’m just going round in circles!

@lilyryan For cost info you would need to contact NOW Broadband directly as whilst it is powered by Sky, they are still their own company. ^BM

@SkyHelpTeam I just tried to sign up for Now broadband at £23 per month, once i inputted all my details it has gone up to £43 per month for 67mbps. I left Sky in July 2024, so I’m hardly a current customer. Why such a big increase?

@SkyHelpTeam It directs me to Sky.com, saying powered by Sky.

@lilyryan Hi Lily, you would need to contact NOW Broadband directly to discuss costs for the service. ^BM

@Customerseekers Sent at 11.12am

@RoyalMailHelp How can a parcel being redirected to a main post office at London Bridge, not be delivered? "Sorry, we tried to deliver your parcel on 17-07-2025 but there didn't seem to be anyone in"