MetaMask Support

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

@Kizzyxtian777 Please make sure you're on the latest version (guide on how to update here support.metamask.io/configure/wall…). If you're already on it, reach out to our support team at support.metamask.io. They will be able to take a closer look at what might be causing this issue for you.

@MetaMask Your app lags a lot fix it up

wallet security is not an option when you're your own bank. it's a requirement. MetaMask is ranked as the #1 most secure wallet. 👇

@b_prettylady @MetaMask Hi, please make sure you're on the latest version (guide on how to update here support.metamask.io/configure/wall…). If you're already on it, please contact our support team at support.metamask.io. They will be able to take a closer look at what might be causing the issue you're facing.

@MetaMask @MetaMask i opened my metamask app the interface looks strange, completely empty, I can't find any of my tokens that have been there for months... please what should I do

ICYMI: ➡️ Swaps are 3x faster ➡️ MetaMask Extension loads up to 40% faster ➡️ New homepage: your tokens, perps, predictions are in one view ➡️ Trending tokens are now displayed below Swaps

@KIASDomains Hi there and thanks for reaching out! In order to only see your Ethereum mainnet tokens you'll need to click "Tokens" as seen in your screenshot and then switch from "All popular networks" to "Ethereum".

@MetaMask How do I removed everything but @ethereum I don’t want to see any other option in my wallet.

@GoseyLiquid Hi and thank you for reaching out! Have you reached out to our support team at support.metamask.io regarding this by any chance yet? They should be able to take a more in-depth look at what happened regarding your swap.

The router used a 99% fee tier Uniswap V4 pool. Current exit value: $0.22 on a $264 swap. You took your $2.31 fee though. This is a routing algorithm failure. Your swap product should not route users into illiquid dead tokens without warning. Fix your router and make this right

@MetaMaskSupport @MetaMask your swap router just ate $264 of mine. Swapped USDC → AVAX and your aggregator routed me into a dead Multichain/Anyswap wrapper token with 467 holders and zero exit liquidity. No price impact warning. No token risk flag. Nothing.

@hook_italia7 We DO NOT use Gmail or web forms, never share your Secret Recovery Phrase with any site or person. Please see this knowledge base article on how to recognize legitimate MetaMask emails: #how-to-recognize-legitimate-metamask-emails" target="_blank" rel="nofollow noopener">support.metamask.io/stay-safe/safe…

@MetaMask @MetaMaskSupport @MetaMask does these emeil belong to you metamaskwallet.fix@gmail.com

The future begins NOW. MetaMask Card is now live in the United States. 🇺🇲 👇

@bodia_solo I was refering to the MetaMask version not the iOS one, sorry. I tried what you've said now and indeed it took me to the home menu but didn't close the tabs which I had opened and neither did it wipe the swap amounts entered. Are you experiencing context being deleted?

@MetaMaskSupport iOS: 26.3.1 How to reproduce: minimize opened MetaMask in-app browser tab and don’t open it for 1 minute (you can also switch and use another app). After reopening MetaMask app you will be redirect on Home Screen not in-app browser

@MetaMask If you open the in app browser, minimize the app, and return, it force-redirects you to the home screen. All your browser context = gone Don’t you want to fix it?

@hook_italia7 Thanks for sharing this screenshot, if you're not able to see your past predictions even if you press "Predictions" per you screenshot please contact our support team at support.metamask.io by using the "Contact Support" button there. They will be able to take a closer look.

@MetaMaskSupport I can see the prediction section but I can't see the section to claim winnings

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

@NGUOIDUNG1991 Hi, it would be best if you'd reach out to our support team at support.metamask.io by using the "Contact Support" button there regarding this. Thank you!

Your top swaps on MetaMask this week: $PAXG - @Paxos $XAUT - @tethergold $LCAI - @LightchainAI $A2Z - @arenaz_a2z $DOLA - @InverseFinance What tokens do you want to see on this list next time? 🦊

@Steffan0xd Hi, could you please reach out to our support team at support.metamask.io by using the "Contact Support" button over there? They will be able to take a closer look into what might be the root cause that's causing your app to crash.

@MetaMask I really hope this means the mobile app is actually going to stop crashing every five minutes.

metamaxxing

@hook_italia7 Hi, if you scroll down on the home page you should be able to see your predictions! Let us know if you were able to locate them.

@MetaMaskSupport @MetaMaskSupport @MetaMask hi. like after updating the wallet I can't find the prediction cashout on the wallet I had predicted the game btw France and Columbia and I won but I can't see the cashout space on your new update I need help

@saphulip24 Please make sure you are on the latest version, guide on how to update manually here: support.metamask.io/configure/wall…. If the issue persists on the latest version please contact our support team at support.metamask.io they'll be able to take a closer look.

@MetaMask Is Metamask app no longer working? My Metamask app could not be open since many days

Want to stack more stablecoins? In one step, you can now easily swap all your different stablecoins to $mUSD (MetaMask USD) - and then become eligible for an automatic bonus.

@jhapz921 You can add a network manually following this guide: #adding-a-network-manually" target="_blank" rel="nofollow noopener">support.metamask.io/configure/netw…. You can also follow the Chainlist steps from the same article. Please note we do not maintain the network information on Chainlist. Make sure the network details are accurate before adding them.

@MetaMaskSupport How to add mode network on metamask? I didn't see on chainlist

Never forget

@mvandemar It's related to the built in browser in the MetaMask App.

@MetaMaskSupport Is that clearing the cookies from the app's browser, or Chrome on my phone?

MetaMask is faster with Mayan. 🤝 @mayan

@mvandemar Have you tried clearing the cache/ cookies through the options found in Settings > Security and Privacy by any chance? If not, please try doing so and if the issue persists even after that reach out to our support team at support.metamask.io by using "Contact Support" there.

@MetaMask @mayan I updated the app today and now I can't connect to either @PancakeSwap or poocoin.app. What's up with that?

@debledcedric Please make sure you are on the latest version, guide on how to update manually here support.metamask.io/configure/wall…. Also please try to remove and then re-import the token, if the issue persists please contact our support team at support.metamask.io so they can take a closer look.

When your @MetaMask wallet show you an incorrect portfolio value… Appearantly, owning 20 Ket coins is now equivalent to more than half a million dollar. 😒

@Brandon12317770 Please make sure you are on the latest version of the app, guide on how to update here support.metamask.io/configure/wall…. Also please try to remove and then re-import the token, if the issue persists please contact our support team at support.metamask.io so they can take a closer look.

Why does @MetaMask have $Pepe with nine zeros?!! Is this a glitch of WTF!!!🤬 #bitcoin

@mrnaman We DO NOT use Gmail or web forms, never share your Secret Recovery Phrase with any site or person. If you've spoken with our support team at support.metamask.io and they've created a ticket please follow this guide to check the status of your ticket: support.metamask.io/start/how-to-c…

@MetaMaskSupport I didn't find any update via email i used app for logged in account..kindly help us

@MetaMaskSupport i have a account with you on meatmask .Since eight months i cannot see my portfolio on metamask application.Kindly help us to recover my portfolio.@MetaMask

@ErenCengiz57 Hi and thanks for reaching out. Have you tried removing the network and the token and re-adding the network and re-importing the token? If you're still encountering this after trying that please reach out to our support at support.metamask.io so they can take a closer look.

@Barabazs_ Hi and thank you for reaching out about this! When encountering false positives you can report them by pressing "See details" and in the dropdown you'll find "Report an issue".

well that's a new low for @MetaMask ... I'm trying to transfer tokens to another EOA (which I've done multiple txs with on this account) The warning disappears when I lower the amount so it's the entire token balance... 🤦 ALARM FATIGUE is a real thing folks!