SWR Help

📢Our customer contact centre will temporarily be opening their telephone lines between 09:00 to 17:00 Monday to Saturday and 09:00 to 16:00 Sunday. This is due to higher than usual cases being received. All other channels are not affected. We apologise for any inconvenience caused.

Travelling to @Ascot next week? 🏇 Check before you travel and remember that Oyster and contactless payments aren't valid. Please allow extra time to complete your journey, as services will be busy and queuing systems will be in place Please plan ahead 👇 southwesternrailway.com/plan-my-journey

@helen_hawes @monicabeharding Hello, thank you for informing us about this, I will report this to the relevant team. ^GG

@SW_Help PLEASE could you put a notice at the ramp entrance to platform 1 to say it is not in use at Thames Ditton Station. You are running 1 service an hour & I have just seen a lady with disabilities stranded on platform 1 not realising no trains leaving @monicabeharding

@anonymouse_589 Hello, it is currently running an hourly service due to the engineering works, I am sorry for the inconvenience caused. ^GG

@SW_Help What's the deal with Sundays on the Alton line? In Winter we get 2 4 coach trains an hour but in Summer it's a single 8 coach train an hour. Yeah, it's the same hourly capacity but seems strange. Is it that you have more services elsewhere needing the drivers?

@anonymouse_589 Thank you for reporting this, I will report this to the relevant team. ^GG

@SW_Help I think you must have a duff bath of bin bags at Ash Vale. Both bags on platform 2 have burst at the base and dropped their content on the platform.

🚧 Planned engineering works are taking place on the South Western Railway Network from Saturday 13 to Sunday 14 June. The New Malden area will be affected. For full information, please check our website: southwesternrailway.com/plan-my-journe…

@Discostu_20 Hi, there is currently estimated to be a 35 minute overrun. We will know more once the engineers update us. Apologies for any disruption this will cause to your journey today. ^MCB

@SW_Help hi what time will the overrunning Engineering works in the Eastleigh area be finished by many thanks

Hi, apologies that you haven't had a response yet. You would need to contact our customer service centre team as they are the ones that deal with this. You can either give them a call or use the contact form found here southwesternrailway.com/contact-and-he… and they will be able to look into this for you. Apologies again for the delay. ^MCB

@SW_Help I have filed a claim with you 2 weeks ago asking for around £54 back in taxi claimback but no response at all in 2 weeks when it said i should receive a response in 2 weeks.

@lovecocomonro Hi, all lost property is removed and processed via missingx.com at the end of the trains journey. You should be able to check for any updates on the items via missingx, I would advise checking it again tomorrow. ^MCB

@SW_Help Thank-you I’ve done that already. 🙏 will I be able to track the train down tomorrow morning to see if it’s still on board?

@SW_Help please help me find my brown moleskin suitcase. Left on the 19:57 train from Woking to Portsmouth Harbour ❤️ under the seat in the 2nd/3rd carriage from the front. 🙏

@Nathanro18 Hi, yes apologies the opening hours via the phone are temporarily reduced. If you fill out a contact form under the email us heading that will also get the information to the customer service centre team. Apologies again. ^MCB

@SW_Help I would but the hours are super limited to make a complaint

@SW_Help @swtrains_watch Yet another train with no working toilets on 2C73 Waterloo to Reading. We weren’t told until 2 minutes after departure. Had I known beforehand, I could have taken an alternative service. Poor communication from the operator. #railtravel #accessible

✅ Trains are now running normally following a signalling problem between Salisbury and Grateley and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

Following a signalling problem between Salisbury and Grateley all lines are now open. ⏱️ At this time, we estimate that disruption to our services will end at 22:00. More information: southwesternrailway.com/disruption

⚠️ Due to a signalling problem between Salisbury and Grateley trains have to run at reduced speed on all lines. Trains may be delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@ByronHaleTW Thank you ^MC

@SW_Help It’s on coach 63212 on the Non Driving side. Not on the other side as far as I’m aware but I’ll have a look once I’m back at Basingstoke

@SW_Help Just to let you know 450012 still have ‘A FirstGroup and MTR Company’ on the side of it. May be the only train I’ve worked and seen it on! Cheers

✅ Trains are now running normally following trespass on the railway at Hilsea and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

🎫 Your ticket will be accepted, at no additional cost, on the following services: Stagecoach route 13 between Portsmouth & Southsea and Fratton. Stagecoach route 14 between Fratton and Portsmouth & Southsea. Stagecoach route 18 between Cosham, Fratton and Portsmouth & Southsea. Stagecoach route 20 between Havant, Bedhampton, Cosham, Hilsea, Portsmouth & Southsea and Portsmouth Harbour. Stagecoach route 23 between Havant, Bedhampton, Cosham, Portsmouth & Southsea and Portsmouth Harbour. Stagecoach route 700 between Havant, Hilsea, Portsmouth & Southsea and Portsmouth Harbour.

⚠️ Trespass on the railway at Hilsea. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@WorthingtonLee Hi Lee, I am sorry to hear this, I will get this reported to our fleet team; if you would like to raise a formal complaint, please see southwesternrailway.com/contact-and-he…; apologies ^MC

@SW_Help on the 19:23 from Windsor and all passengers advised there are no restrooms. What is the policy here ?