Shopify Support

Thank you for reaching out to us.If you have an issue with a purchase you've made, we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment. If you don't get a response from the merchant within 30 days, you can report the issue using the appropriate form at shopify.com/legal/tools/re…. If the merchant continues not to respond, it may be best to consider contacting your bank or credit card company that you paid with, and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their protocols.

@Shopify @tobi My wife been ripped of for $900+ by one of your vendors called XOTINA. We need immediate attention.

Thank you for reaching out. To get support when you can't login to your store, start in our Help Centre at help.shopify.com and click "chat with a human" at the bottom of the page. Then click "I can't access my account" and it'll load the page to "email us for account help."

Where can i sign @Shopify ?

@diehardmaga We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@tobi I have a major problem with your company, contact me asap to resolve it before i go public.

@john_mccain__ We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@thomas_nrr @charlesmdp @Shopify @liam_at_shopify I have the exact same issue with my app EZ Product Image Translate and someone else Product Image Translate Easy, I’ve warned Shopify multiple times but they don’t take any action

I filed a DMCA complaint against a copycat (1 to 1) of my app, and @Shopify's response was: "We are unable to take action as the reported content is not hosted by Shopify." But this is a Shopify app embed. It's built for Shopify. It's listed in the Shopify ecosystem and is supposed to meet Shopify BFS's standards. To be clear: I'm all for competition. I'm all for other developers taking inspiration from existing products, building similar features, and improving them with their own twist. That's how software evolves. What I'm not okay with is a straight copy-paste. The entire app is a copy-paste of Cowlendar. For this DMCA, I was honestly lazy and only attached six screenshots. In reality, every single screen in their app is a clone of ours. The only places where the products differ are where we've since updated Cowlendar. If I dig up old commits, I can show that their app matched ours screen-for-screen. What's even more surprising is that some of their screenshots appear to have been taken directly from our app. They're showcasing features they don't even have. I repeat : inside their app, there are screenshot of MY app showcasing features they don't have. How does this pass review, and why is Shopify's legal team completely fine with it? I'm talking about this partner, which I believe several partners were discussing a few weeks ago: apps.shopify.com/partners/hoppy…

@DaniloSilv36436 @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@Shopify as a millionaire company u should not have stupid layout issues. Can’t click a button to send an email blast.. 39.99$ a month 🤷‍♂️

Thank you for reaching out to us.If you have an issue with a purchase you've made, we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment. If you don't get a response from the merchant within 30 days, you can report the issue using the appropriate form at shopify.com/legal/tools/re…. If the merchant continues not to respond, it may be best to consider contacting your bank or credit card company that you paid with, and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their protocols.

I ordered an air cooler on 27 may 2026(order id: SHITHIIRAGB8Z) from a insta page name LuxuryLoom (Page screenshot attached) @Shopify and today I received a cheap quality tshirt.(photo attached) Please exchange at the earliest. @consaff @Cybercellindia

While Shopify does not directly manage the day to day activities, orders, or fulfillment for stores that use our platform, we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP, you can report an issue with a merchant using the appropriate form here - bit.ly/3Yp98Bn.

@ShopifySupport There is now 3 other people that I know personally that has been scammed by the same shop. If they aren’t taken off we are lawyering up to sue Shopify since this business isn’t real and they should need to sign up showing ein and business formation from the state they reside

@ShopifySupport I’ve been scammed by a shop on your platform. Have tried to contact the phone number and email to shop. I’m out $2966. How do you want to correct this? Can’t report the store but it’s called PrimeCrates

Thank you for reaching out to us.If you have an issue with a purchase you've made, we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment. If you don't get a response from the merchant within 30 days, you can report the issue using the appropriate form at shopify.com/legal/tools/re…. If the merchant continues not to respond, it may be best to consider contacting your bank or credit card company that you paid with, and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their protocols.

@ShopifySupport myaccount.rhama.co/orders/9394682… I have received a different product

@Shopify Hi team, I want to return this product, but there is no return policy in place. This reflects very poor after-sales service.

Let me guide you to our Support team. Please follow the steps below: 1. Visit our Help Center. 2. On the right-hand panel in the typing field at the bottom, type your inquiry. 3. If you have a store, click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support, skip this step. 4. Type your inquiry in the text box at the bottom. 5. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant, type "Get me to support". 6. If you've already logged into your account at Step 3, you'll be connected to our Support team directly. Please follow the prompt to prepare a screenshot or relevant information while you wait in the queue. One of the Support Advisors will be with you soon. If you didn't log into your account at Step 3, please follow the prompt and click "Select a store" to log into your account of the account in question. If you can't access your account, click "I can't access my account". Follow the prompts to receive Account Support. If you don't have a store, click "I don't have a store". You will need to create a store to receive live support. If you want to report a merchant, please go to bit.ly/4fqxOlb and file a claim.

@ShopifySupport need help my cart is broken i tried everything to fix it but its still not working i have to fix this asap

Thank you for reaching out to us.If you have an issue with a purchase you've made, we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment. If you don't get a response from the merchant within 30 days, you can report the issue using the appropriate form at shopify.com/legal/tools/re…. If the merchant continues not to respond, it may be best to consider contacting your bank or credit card company that you paid with, and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their protocols.

@Shopify I’ve not received my order ending 3810 hardfloor mop it’s disappeared from your app to I’m not prepared to loose £19 I just clicked their website to contact then took me to contact X directed me to you

@ChrisOsber8hze We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@mattieminajjj @Shopify @ShopifySupport Shopify support ain't supportive anymore 😪 I rely on experts now

I hate hate hate when I have issues with @Shopify can’t there be an easier way to get support that doesn’t take up a ton of my time and set me back for hours?! 😭 @ShopifySupport I can’t print UPS labels

Thanks for reaching out - we’ll look into this for you. Please share your store link in the thread along with a support ticket number if you have one open. We take action based on a range of signals to protect the trust of merchants and their buyers. For more on how we make these decisions and steps you can take: bit.ly/4dvxb9s

@kush_mathow my understanding is stripe will not allow peptides and so doesnt shopify --- so ban and 100% payment hold will be coming

2 key features to hit $1M/month MRR with peptides in 60 days 1. Stripe 2. Subscribe and save

@Latinvixen We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

Shopify Store Update ➡️ All EU orders for toys bought on our Shopify have been temporarily stopped because of the new rules that forces store owners to add a withdrawal button and follow a cool down period per order. So we are currently reading about making the store up to code to avoid fines. We are shipping everywhere but the EU until we can get things sorted hopefully sooner than later.

Thanks for reaching out - we’ll look into this for you. Please share your store link in the thread along with a support ticket number if you have one open. We take action based on a range of signals to protect the trust of merchants and their buyers. For more on how we make these decisions and steps you can take: bit.ly/4dvxb9s

Note, we have never received any money for all those cancelled order since the payout time for shopify is 5 days. Those orders are all cancelled the same day.

@scnutra Thank you for the feedback - we hear you. We’ll make sure it’s routed to the appropriate teams for consideration in future updates.

@ShopifySupport As others have mentioned, if a fallback could be implemented - it would be appreciated. Having "This store does not exist" and then "Explore other stores" link is a little frustrating. Thanks

We’re aware of an issue impacting admins, checkouts, and storefronts. We are investigating and are working to resolve it. You can find the most up-to-date information about the issue on our status page at shopifystatus.com.

@eighteenofour Thank you for reaching out with your concerns. Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant, please report it here: bit.ly/3Yp98Bn.

@Shopify Why are customers prevented from reporting merchants who take payment, miss their advertised dispatch times, and provide no updates? Requiring buyers to wait 30 days before complaining creates an environment where poor or fraudulent sellers can operate unchecked. SOS!

@hampton_sh50343 We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@ShopifySupport I have asked repeatedly for reasonable accommodation due to disability and been ignored. This is illegal. Can you fix this before I have to sue Shopify for disability discrimination? Ticket ID: 0ff7a2ea-7b83-41a4-88c5-319a28b34ffb @ShopifySupport

@SoCalNative60 We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@Shopify Are you aware that some of your Shop Customers have received notification from Shop for obvious fraudulent purchase receipts for Geek Squad subscriptions? There is nowhere on the Shop app for me to report fraudulent activity

@kelbuilds We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected.

@ShopifySupport Case #67695960 11 days open, no resolution. Payout account stuck on closed bank at backend lvl. Support confirmed only payments/security team can fix it. 2 customers hit checkout and cant complete. New account ready and waiting. Need escalation to backend lvl.