Team Snapper

@NotOnlyNatalie @metlinkwgtn Kia ora Natalie, I'm sorry to hear about the issue here. For us to assist you with this matter, we'd recommend getting in touch with us directly via 0800 555 345 or through info@snapper.co.nz.

Seriously @metlinkwgtn, @TeamSnapper, I'm sick of getting this runaround. I paid $235 for a monthly pass. Last Friday you stranded me in Tawa. I am asking for a refund of the $5.23 it cost me to get to town for that 2 hours. That's it. It's literally the absolute least you can do

@Dalvir_S1ngh We're sorry to hear of the trouble had here! Please PM us with your Snapper card number and we'd be happy to look into this further for you.

Had to pay extra for my bus ride today because of a Snapper system failure while topping up my card. Forced to pay cash instead—unfair that I’m out of pocket for something that wasn’t my fault. @TeamSnapper , will this be reimbursed?

@xxmel_aniexx Kia ora Melanie,  So that we can best assist you, please contact us directly on 0800 555 345 or send us and email at info@snapper.co.nz. We hope to hear from you and get this issue resolved soon!

@TeamSnapper For some reason I can’t log into the app with my account says error occurred even though the login works online?

@CivilSocietyNZ Thanks for bringing this to our attention. We have responded to your query on the Snapper platform so that we can resolve your issue as soon as possible.

@TeamSnapper MY FLATMATE GETS HALF PRICE TRAVEL WITH HIS COMMUNITY SERVICES CARD, MINE WAS LOADED BY STAFF AT WELLINGTON RAILWAY STATION & WHEN WE TRAVELLED TOGETHER RECENTLY HE GOT HALF PRICE & I PAID FULL PRICE - WHAT? THE HELL IS GOING ON??

From 1 March 2025, Snapper cards will no longer be available to purchase via the Snapper website. Our cards will continue to be available for purchase through our retailer network. You can find retailer locations here snapper.co.nz/locations/

@JoMangee Kia ora .  Thanks for reaching out. Please call us on 0800 555 345 or email us at info@snapper.co.nz, and we'll be happy to give you an overview of your registered cards and provide details of any expiring concessions.  Ngā mihi, Jess (she/her)

Now I need to figure out which of the many cards has its concessions expiring. Is it the kids Child one, the Tertiary one or the Gold Card / Low Income one? Generic @TeamSnapper email not so helpful. mailchi.mp/818a6cb947bc/s…

@darrenb6773 Kia ora Darren,  Thanks for letting us know Darren. We have passed over your feedback to the relevant people to take a look at the kiosks. If you need any more help, please don't hesitate to let me know. Ngā mihi, Jess (she/her)

@TeamSnapper Based on historical delays posting sites/kiosks that are broken, a bit more attention pls to updating as they become unavailable. Nobody wants to walk 500m to a diary with a ‘broken’ terminal

@darrenb6773 Tēnā koe Darren, Thanks for reaching out to us and providing feedback about your kiosks.  Can you please confirm which kiosk/s are not operating as expected? Are there any error messages? I look forward to your response and hope you have a lovely day. Ngā mihi, Jess (she/her)

A reminder of the following outage notice relating to activity taking place tonight (Tuesday 21st January). ✅Tagging on and off will not be impacted ✅

Thank you as always for your patience as we work to keep you moving.

• Snapper website functions such as checking transaction histories, creating accounts, and registering cards. • Applying for concessions on the Snapper website (except for tertiary concessions, which will remain available to apply for).

⚠️Tēnā koutou Snapper users, please see the following outage notice - we recommend planning ahead and ensuring your Snapper card has any credit, concessions or passes available that you may need during that time. ✅Tagging on and off will continue to work as normal

If you receive any error messages, we encourage you to troubleshoot this by checking the Google Play Store to make sure you're on the latest version (3.1.0).

Tēnā koutou, Today we will be releasing an important update to our Android app. This is a required update and will mean that previous versions will no longer be supported. You will not be able to continue using the app without updating.

@loocoo123 Kia ora Lucy, Thanks for reaching out to us and sorry to hear about the trouble here. When you say that the app doesn't appear to be working with the card scanner, Can you please let me know if this card has any visible damage? Are there any minor bends or cracks? Could you...

@TeamSnapper the card scanner on the app doesn’t appear to be working. I’ve signed out and back in again but no dice. Any advice? Thanks 🤩

@TheGradyConnell thanks for the heads up! This is best passed on to Metlink who run the network 🙂

God I love @TeamSnapper and the ability to top up a card from my phone instantly.

Wellingtonians I wish to go on a train ride tonight. Where should I go? I wish to end up back at Wellington Station at the end again.

@LouisBoy52 Kia ora! This issue has since been resolved. But if you're having trouble, please flick us a DM with your Snapper card number so we can look into it and assist you. 😊

@TeamSnapper Not good enough because password need to be urgently changed .. to date it still not possible to change passwords

We're aware of an issue impacting some app users trying to reset their passwords. Our team is working to resolve this as quickly as possible, and really appreciates your patience. Apologies in the meantime for any disruption - ngā mihi nui.

@metlinkwgtn @StillNoTeWhau Kia ora! The website section referred to here is where kiosks are listed (where it's indicated you can top up, buy a pass, collect a credit). We're aware there are currently no card retailers at the airport, and a solution for this is in the works. Ngā mihi!

@StillNoTeWhau Kia ora @TeamSnapper, could you take a look and update the website please, cheers! ^SN

What a shit show, Wellington’s public transport card Snapper says on its website you can buy the card at Wellington airport Fly there, & the info desk says no dice, syke, actually you can’t The gateway to the capital & can’t get a public transport card, wtf @metlinkwgtn