Andy Fowler

▫️Learn people better ▫️Dream good ▫️Keep hoping machine running ▫️Work more and better ▫️Wake up and fight listsofnote.com/2011/12/new-ye…

@tommoor @linear Dragging issues to prioritize them should force me to switch to "Ordering: Manual." And in that world where I'm dictator, it would force everybody else to Manual ordering in that view.

What would you join @linear to fix?

All of these processor vendors are terrible, but I'm finally wondering if Stripe is the least awful.

Recommendation for anybody using a credit card processor: download your last few years of invoices and have Claude Cowork review them for creeping junk fees. Despite being in a fixed contract with @GlobalPayInc, they raised our fee by 4% over the past 2 years.

@stalman Feel a similar way about Gruber these days. Nobody enjoys reading about why things are bad. Way more engaging to read and feel vicariously from an enthusiast!

I think I realized why I actually stopped reading The Verge: it feels like they just don’t like tech Life is stressful enough, just let me enjoy it

Obsession is the mother of invention

@yongfook Where I can’t see around the corner is how the LLMs trust certain intermediaries. They love to cite the classic aggregators like G2, Clutch, etc. But those sites only built that rep on SEO, so what is the new wave of citable software discovery? (

As a B2B SaaS this terrifies me: I have basically stopped clicking on google results. The AI summary is good enough, and for other things I just ask ChatGPT. My business relies on SEO, so my own actions are filling me with existential dread. Currently we are not wildly changing our strategy. I am working under the assumption that as long as we make it good for people (SEO) that's also making it good for bots. I'm also experimenting with youtube content, as I have noticed that my consumption of video content has at least stayed the same or increased, LLMs have not affected that (yet).

@rchase Oh yeah, if you already use Intercom, see if you have access: intercom.com/help/en/articl… (they call it "CX Score"). We've struggled to get more than ~10-15% response rate with CSAT (same reacji definition as you), plus it's too easy to game it.

@andyfowler Can you tell me more about the Intercom LLM score? We use Intercom and CSAT for us means "Percentage of positive (😀 or 🤩) conversation ratings out of all conversation ratings for Support Team in Intercom"

I'm revisiting the Traction/EOS framework, starting out with automated weekly scorecards

New vanity metric just dropped

“All of the people I love hate this stuff, and all the people I hate love it. And yet, likely because of the same personality flaws that drew me to technology in the first place, I am annoyingly excited.” @ftrain nytimes.com/2026/02/18/opi…

@MCCCANM This 150-170kt RTO of an MD-80 still leaves me awed. Captain saved 110 college kids thanks to the right judgement call, where he knew he’d be bending metal. en.wikipedia.org/wiki/Ameristar…

“Rejecting” or “aborting” a takeoff is something we practice in the simulator. Below 100 knots, you can reject for anything. Maybe the cargo door comes open…just reject. Above 100 knots, we are in the “High-speed regime” & rejecting is risky. Even done perfectly, it’s a lot of energy for the brakes to absorb & they are already warm from taxiing. They may fail. More likely is a brake fire; past a certain temperature, special “fuse plugs” on the tires melt & let out the air to prevent an explosion, but the brakes are going to burn & the rubber of the tires eventually will, too. Occasionally a jet will suffer a brake fire just by taxiing excessively…they didn’t even try to takeoff. Last I remember an American 737 had this happen at DEN maybe two years ago. The brakes & tires happen to be located right under the fuel tanks in the wings. Not ideal, obviously, but you’ve got some time before a fire can burn through to the fuel. It would be plenty of time to evacuate & for the fire department to arrive, but maybe don’t stick around (and watch out for responding fire trucks…people fleeing get hit by them). Anyway, back to Rejected Take Off (RTO). As speed increases, so do the risks. At my airline, there are only 4 things to reject for when over 100 knots: 1) Engine Fire 2) Engine Failure 3) Windshear 4) Unsafe / Unable to Fly The last, Unsafe / Unable, is judgement based, but we’re talking about epic things, like a wing falls off. We’re going airborne with a hydraulic, electric or pneumatic issue…it’s safer to get away from the ground, deal with it & come back. In this video, the rising nosewheel & speed indicate the crew may have been past “V1”, which is the speed you are no longer able to reject & stay on the runway. You are going off the end. That speed changes for each takeoff based on conditions; we calculate new speeds each time. Procedurally, when the pilot not flying announces “V1” during takeoff, the pilot flying removes their hand from the throttles. This signifies that no attempt to reject will be made. There could possibly be a good reason to reject & stay on the ground after V1, but you’re gambling here. Are people more likely to get hurt in the air or on the ground? There are not many scenarios I can think of to keep it on the ground. The 4 things to reject for above 100 knots don’t count past V1…you take an engine fire or failure airborne. So, your next question is probably “but how did they stay on the runway in this reject, if they passed V1?” It’s a good question. In some situations, we may calculate a takeoff starting from an taxiway intersection with the runway, effectively shortening the runway’s length. The tower sometimes directs us to do this, to keep ground traffic moving behind the takeoff. It’s safe to do it, since we know how much runway is remaining at these points. If you planned an intersection takeoff, but are then allowed to use the whole runway, you *might* be able to stop after V1, but you don’t know for sure…yes, there is extra distance available now, but the brakes may go over their design limit. You don’t know. That’s just a guess; I wasn’t in the cockpit & can’t tell you how any of this unfolded. I’m glad they didn’t go in the grass & I’d assume there were few injuries. A reject is in itself unusual, but among rejects, this is another level. Lots of questions.

@DanReese21 Think we can get a Laundry Spot opened up in Ann Arbor by the weekend? Our machine exploded, and this is the live feed from my wife discovering the state of the local market…

@loungeriffs Also feels like brand is one route of the knife fight. (Which means deep pockets win.) Mailchimp won on this. And Monday was “dapulse” for 5 years before they wisened up and spent a gazillion bucks on brand.

@loungeriffs Great thread. Agree it’s getting worse, but some industries have been a knife fight for years, (ask me how I know). Captive / network markets is a good take. Godaddy has been a huge referral channel for O365. Verizon and ilk keep flirting with the idea of becoming SaaS channels

riff #2: winter is coming for SMB SaaS tl;dr people are focused on the technical reasons why AI might kill SaaS, but AI is already choking SMB-focused SaaS vendors by cratering ROI in traditional top of funnel advertising. [1/6] a thread on how AI is making it harder for vendors to reach and win over SMBs🧵

@petersuhm heck yeah enteredplanmode.com

lg

@buccocapital Original product rotted to junk. Couldn’t do anything useful with newer acquired products (Trello, Loom). Can’t think of anything innovative they’ve had to show for themselves in last 5 years. Fumbled Trello so bad that Jason and DHH decided to remix it.

Never really needed to raise money. So, kind of seems like a lifestyle business that got really big. Not sure they’re built for war time. Hope I’m wrong

Atlassian decline legitimately really sad to me. OGs of product led growth. Everyone, and I mean everyone looked up to them. Including me. True Bucco heads will remember that the early iteration of this account was a TEAM stan account. Really hope they figure it out

@lemonodor Have you considered a live (i.e. last-4-hours?) version of gpsjam for moments like this? My assumption is that it's low impact for GPS, but the industry doesn't have that many decades of experience. x.com/NWSSWPC/status…

@mitchellh @lox Totally agree. Though like a lot of engineering interviews it breaks for most entry-level / college grads. They’re behind the curve here, but will also be quick to leapfrog ahead.

I'm not presently hiring, but I think a really effective engineering interview would be to explicitly ask someone to use AI to solve a task, and see how they navigate. Ignore results, the way AI is driven is maybe the most effective tool at exposing idiots I've ever seen.

@rchase You will do this better than anybody you can hire.

Looking for help with SaaS marketing, do you know any good people or agencies? Need someone to come in and help us with the full stack - Conversion analytics - Relaunch of website to communicate customer problem and our solution instead of our features - Email funnel and more