Fidelity Investments

@JeffPAI87106000 Hey there, @JeffPAI87106000. You mentioned that your information is incorrect according to the app. We would love to hear more. Anything that we can help with?

@Fidelity @c4pappi I wish I could use Fidelity investments. But according to the app my information is incorrect. Sad, instead I uses @moomoo now

Hey @Fidelity Whats up with adding fees to etf purchases? Retail is not happy. I know im not. Monday, will be contacting another brokerage to potentially move my accounts over. not a good look. I've got a million reasons to be concerned. @ArchitectIncome @ElijahColeman21

Thanks for following up with additional details. We'd like to take a closer look at your trading experience. Please send us a direct message with more information, and we'll be happy to review this further. Additionally, there is a holding period of up to 7 business days for check deposits and Electronic Funds Transfer (EFT) requests submitted through Fidelity platforms. Some or all of your funds may still be able to trade immediately. To avoid hold periods, we encourage you to use your bank’s website or mobile app to send money to Fidelity. You can review the collection date for a recent deposit by following these steps on Fidelity.com once logged in: 1. Click the "Accounts & Trade” tab and select “Portfolio” 2. From the Portfolio screen, select the appropriate account 3. Once the account is in view, select the “Balances” tab and review your balance details under “Available to withdraw” Keep in mind that funds received via bank wire or direct deposit (pushed from another institution to Fidelity) are considered fully collected upon receipt, and are available for immediate use. We encourage you to consider these methods for time-sensitive transactions. You can review all the ways to transfer money to Fidelity here: fidelity.com/customer-servi… We'll keep an eye out for your message in case you reconnect with us here.

@Fidelity So your company is not using real time transfers? Or your floating peoples money? I find this odd specially with apps like Robinhood, webull and moomooo around?

Does anyone else have issues logging in with @Fidelity ? I am guessing they doing this to not let you withdraw money, wth is going on with these platforms? They were not like this

@Yulai_Jump @firstadopter Hello. Thank you for sharing your experience. We'd like to connect with you and hear more. At your earliest convenience, please send us a DM with additional details. We'll follow up with you there.

Simple - do not do business with the company. They have been moving downhill for years. I had a PA with @Fidelity, and their bug riddled platform would show stale open positions after executing closing orders, leaving me unsure if it was a busted order (which would potentially leave me with a short if not) or if I still had exposure. This was during Fed Minutes trading, and it cost me a relatively small amount of money, but over $1k - obnoxious. More importantly, the horrible customer support seemed confused and escalated my order to "Kyle" (that is the name on the internal escalation ticket, since I had to take charge and resolve their dumpster level support), who never contacted me back despite assurance that I would be receiving a call by the end of business day. Wasted 2 hours of my time. Two days later I got an email invite for a beta of their new software platform, so their suggesting on resolving it seems to have been pushing me onto a platform where I sign away any responsibility on Fidelity's side... but I do not know for sure, because Kyle never called. Awful company. Still waiting for the resolution, Fidelity, if you would ever feel like looking at the open ticket.

Give me a break Fidelity Fidelity says the fees are for "support for shareholder support services, the provision of calculation and analytical tools, and general investment research and education materials regarding ETFs"

Thanks for the tag, @HnieJo. We first want to clarify that an ETF service fee is a fee applied by Fidelity to ETF sponsors whose economics are not deemed sufficient to cover the cost of fund key operations, technology, and client support that help maintain Fidelity’s open architecture platform. This ETF service fee may be applied on buys of a limited number of ETFs where the applicable sponsor does not pay a sufficient support fee. That said, the fee will only apply when an account purchases an ETF identified on the Service fee Eligible ETF list, regardless of when or where the position may have initially been established. There is not a continuous charge to hold the position, nor is there a charge to continue holding any shares you currently own. The fee will be displayed as a trade warning message and on the trade confirmation. You can always status impacted ETFs via the link below. Service Fee Eligible ETFs (PDF): fidelity.com/bin-public/060…

@MebFaber @Fidelity 💯 try and purchase non-Fidelity funds. They charge $100 for all of them. Two examples, $DODIX and $VCORX. Total shame on @Fidelity

AHAHAHA, they actually did it. The cretins at @Fidelity are charging retail $100 commissions to trade 1 share of some ETFs. Gross.

@yenoms We appreciate your follow-up, @yenoms. If a security is subject to the $50 transaction fee, this fee will be displayed on the trade ticket preview.

@Fidelity According to your fee schedule, the $50 fee only applies to F shares that aren’t DTC eligible. How do I determine whether a share is DTC eligible?

@Fidelity , please describe your policy on addtl fees associated with purchasing F shares? For instance, $PREJF used to have a $50 commission associated with it. Does this still apply currently and going forward?

@msmaxcine59 Hi there, Sarah. When you have a moment, please send us a DM so we can learn more. We will keep an eye out on your response.

Reaching out trying to find individuals who have had issues getting payment from @Fidelity after a loved one has passed please DM me. Do we have enough people for a lawsuit?? Let’s find out. DM me

Hey there, @PunkyCovfefe. We first want to clarify that an ETF service fee is a fee applied by Fidelity to ETF sponsors whose economics are not deemed sufficient to cover the cost of fund key operations, technology, and client support that help maintain Fidelity’s open architecture platform. This ETF service fee may be applied on buys of a limited number of ETFs where the applicable sponsor does not pay a sufficient support fee. That said, the fee will only apply when an account purchases an ETF identified on the Service fee Eligible ETF list, regardless of when or where the position may have initially been established. There is not a continuous charge to hold the position, nor is there a charge to continue holding any shares you currently own. The fee will be displayed as a trade warning message and on the trade confirmation. You can always status impacted ETFs via the link below. Service Fee Eligible ETFs (PDF) (fidelity.com/bin-public/060…)

@ElijahColeman21 @Fidelity Which ETFs?

Literally me after reading @Fidelity charging up to $100 on ETFs. Say good bye to your long term customers..

Thank you for the mention. We first want to clarify that an exchange-traded fund (ETF) service fee is a fee applied by Fidelity to ETF sponsors whose economics are not deemed sufficient to cover the cost of fund key operations, technology, and client support that help maintain Fidelity’s open architecture platform. This ETF service fee may be applied on buys of a limited number of ETFs where the applicable sponsor does not pay a sufficient support fee. That said, the fee will only apply when an account purchases an ETF identified on the Service fee Eligible ETF list, regardless of when or where the position may have initially been established. There is not a continuous charge to hold the position, nor is there a charge to continue holding any shares you currently own. The fee will be displayed as a trade warning message and on the trade confirmation. You can always status impacted ETFs via the link below. Service Fee Eligible ETFs (PDF): fidelity.com/bin-public/060…

@ArchitectIncome If this Issue is not clarified by @Fidelity I’m out.

Looks like I am not the only one that picked up on this. I am glad others are talking about it.

Hey, Jason. We want to get some more information from you about your experience. When you say you can't see your account information, are you referring only to your account balance, or to any/all information for your workplace plan? On the NetBenefits app, account balance information can be hidden by clicking on the 3-dot menu at the top of the home page and sliding the toggle for "Show account balances." Feel free to follow up with us and let us know if this is what you were looking for, or if we can help further. We'll keep an eye out for your reply.

.@Fidelity your NetBenefits app is complete garbage on Android. Won't show my account information even though I'm logged in.

@Sammich4me Thank you for reaching out. If you would like to complete a Transfer of Assets (TOA), you would initiate the request with the receiving firm. If you have any other questions, please let us know.

@Fidelity @jasonbhood Yeah, question for you. How do i transfer my account?

@Sipping_Anjeo @c4pappi Check out the following link if you haven’t already, for information from Fidelity, Sipping_Anjeo. ETFs Subject to Service Fee: fidelity.com/bin-public/060… We will also send your comments as feedback, so thank you for sharing.

I'd like some more information: Why are you trying to charge ETF providers additional fees (and then passing it on to us customers when the ETF providers review to pay, as they should)? Also, commission-free trades are an expectation in today's online brokerage environment, but you know that.

Thank you for letting us know this is happening. We've had a few reports of this occurring, but it is not widespread. Please try these troubleshooting steps for now: 1. Reset your browser to default settings 2. Check the browser for any extensions, such as AdBlock, and disable them 3. Clear your browser's cache and cookies, and clear them If that doesn't work, we recommend contacting our Technical Support team, so they can troubleshoot it with you. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say "technical support" to be connected to the right group. We appreciate you reaching out, and our team is here if you need us.

@Fidelity @jasonbhood How about fixing your infrastructure. This is a daily occurrence.

@jasonbhood Happy Friday and great question, @jasonbhood! This service fee, applied to a limited number of Exchange Traded Funds, is not applied to periodic investment plans or dividend reinvestments. What other questions do you have for us today?

@MebFaber @Fidelity Do they do this for reinvested dividends?

Thank you for following up and for providing an image of what you are experiencing. Below are common troubleshooting steps to try resolving the issue. 1. Complete a full power cycle of your device (turn it completely off & back on again) 2. Try a different data connection, i.e., a mobile network instead of Wi-Fi 3. Uninstall and reinstall our mobile app If the issue persists, please follow up with our Technical Support team. Associates are available Monday through Friday, 8:30 a.m. - 9:00 p.m. ET. Our number is: 800-343-3548. Say "Technical Support" when prompted by the automated assistant to be connected with the proper group. Please let us know if you have any additional feedback for us to escalate to our development teams.

@Fidelity I get this in a middle of a trade at least once or twice a week😡

Whoever works for @Fidelity trader + platform you all are a bunch of monkeys. Ive never experienced so many bugs and mistakes all at once. Clean sweep that whole department.

@ChrisTrump0392 Thank you for tagging us. We want to learn more about what issues you have encountered. So we can review this with you, please send us a DM here on X, and we will follow up there.

@Fidelity @printerlowonink I’m getting ready to pull my whole 2 million. Fidelity has issues that are now costing me money on trades. Don’t know what’s going on but I’ve lost confidence.

Our condolences for your loss, and we understand how this can be a frustrating experience during what is already a challenging time. We'd like to learn more about your situation to see how we can help. Please send us a DM with additional details, and we'll follow up with you there.

@Fidelity been waiting since January to receive a survivor benefit check, your customer service department says it was mailed…now gaslighting me to say it will take 3 weeks to receive it via mail??? I lost my Mom and this is how you treat customers??