Ask Express Scripts Pharmacy Benefit Services

@ZemayaZ We're sorry that you had a negative experience. Could you please email us at ExpressRxHelp@express-scripts.com with your member ID, date of birth, and the medication you’re referring to? A team member will look into this for you.

. @ExpressRxHelp are a fucking joke. How did my medication go from a $5.01 copay to $125 with no explanation as to why. And now you’re demanding me to pay it.

@barrie_bradshaw Hello Barrie, I’m sorry you’re being redirected, that’s understandably frustrating. I can help look into this for you. Please send your member ID, date of birth, ZIP code, and phone number so we can escalate this to ExpressRxHelp@express-scripts.com. Thank you-Express Scripts

@ExpressRxHelp why do you all call me just to tell me to call another number to speak to someone?

@TheresaKereakes Hello Theresa, I’m sorry you spent your whole morning dealing with this issue. Please send your member ID, date of birth, ZIP code, and phone number so we can forward this to ExpressRxHelp@express-scripts.com Thank You-Express Scripts

@ExpressRxHelp Before I file a complaint w Medicare, I'd like you to see if you can help me. I spent 100% of my morning on the phone w/ your company because of an error made by the 1st customer service person I spoke with at Express Scripts abt transferring RXs.

@rao126132 We're sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved. Please feel free to email ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.

@ExpressRxHelp Express Scripts, please help ! I have had to take a branded medication for the past decade to avoid serious infections. I am allergic to the generic version. Express Scripts covered this medication until January this year, when I was told I had to switch to the generic. My doctor and the pharmacy supervisor at the hospital have provided comprehensive evidence of my allergy to the generic, but Express Scripts has denied prior authorization for almost 2 months. I have spent close to $500 out of pocket, as the medicine costs over $200/month and I keep receiving messages from Express Scripts about how I can make my medication more affordable !! What am I expected to do ? Please help !!!

@Ryan43776770 We understand your concern and want to help. Please consider sending your member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com.

@ExpressRxHelp @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban What help?? You are still denying her meds. She can’t even get out of bed!!

Why have express scripts doubled the price of omeprezole

@Ryan43776770 @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban @AdamKautzner We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com.

@ExpressRxHelp @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban @AdamKautzner thank you for being President of a company who denies Huntington patients their meds…so they can suffer daily!! #presidentexpresscripts

@Ryan43776770 @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban We just wanted to follow up with you and let you know help is still here. We would like to discuss your situation further to make sure your issue is resolved. Feel free to email ExpressRxHelp@express-scripts.com with member ID, phone number and I can have someone reach out.

@ExpressRxHelp @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban I literally just watched her give up right in front of me. She had so many good years left…why do we allow this? What does this say about America? This whole system is about finding ways to deny, deny, deny, until they die. If they can’t kill them physically…kill their spirit!

@Ryan43776770 @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban We're sorry to hear that you are experiencing difficulties. Your health and well-being are of utmost importance to us. To address your concerns, please reach out to us at ExpressRxHelp@express-scripts.com with member ID, phone number, and I can have someone reach out.

@ExpressRxHelp @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban Well…Express Scripts is probably going to win! Still no script…and now my wife is in soooo much pain! She just looked me in the eye and said the medical system wants me dead. The most brutal disease on the planet and they won’t fill her script! Disgusting humans!

@Ryan43776770 Please consider sending your wife's information so we can reach out to help. -Express Scripts

@ExpressRxHelp @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban For weeks you kept denying my wife’s script!! Kept saying the plan number changed…it never did. I finally figured out after dozens of calls my plan was mistakenly changed…by YOU!! And today I get a “sorry we messed up” phone call! Still no medicine!!!

@Ryan43776770 Hello Neutral, I’m very sorry for the experience you’ve had. We want to help get this resolved quickly. Please send the member’s full name, date of birth, and member ID so we can locate the account and look into this right away. - Thank you Express-Scripts

@ExpressRxHelp The most unethical company in America! My wife is dying and they messed up or plan on their end and have taken weeks to fix. Now she will most likely be admitted to the hospital! THEY ARE THE WORST! @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban

@Critica79666368 We just wanted to follow up with you & let you know help is still here if needed. We would like to discuss this matter further to make sure your issue is resolved. Feel free to email ExpressRxHelp@express-scripts.com with member ID, phone number & I can have someone reach out.

After dealing w this a 4th time since beginnng of month I was assured it’s on way via FedX, it wasn’t‼️ Not filled till later and sent via snail mail. So still w/o my medication. Your staff is bottom of the barrel, each and every one incompetent and lazy.

@4dBarley We are sorry about your experience and wanted you to know that help is still here if needed. We would like to make sure your issue is resolved. Feel free to email ExpressRxHelp@express-scripts.com your member ID, date of birth and phone number where we can best reach you

@Expressrxhelp Still waiting for a response from Express Scripts. Been on the phone with him again and still no resolution. Also still waiting for CEO information.

@ExpressRxHelp I have been on the phone with your company for over an hour with no resolution. I would like the contact information for the CEO. If my concerns are not remedied I will contact my local media. You charge me account $2,491.00 without my authorization.

@acbrown217 Your feedback is valuable to us. Thank you for bringing this to our attention. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future. Please feel free to email ExpressRxHelp@express-scripts.com .

@ExpressScripts I’ve never had worse customer service than I did today. All I want is to get my medication filled and I have to do all of the leg work??? What’s the point of having this company if it doesn’t work??

@4dBarley We’re sorry to hear this and want to help. Could you please email us at ExpressRxHelp@express-scripts.com with your member ID, date of birth and a good phone number to reach you? A team member would like to reach out and assist.

@BigDub1 We’d like to take a closer look and see how we can help address this. If you’re open to it, please consider sending your Member ID, date of birth, ZIP code, and best phone number so we can review your account in detail and provide support. Thank you-Express Scripts

@ExpressRxHelp Far too much money paid to non-medical staff who provide little to no value second-guessing my doctors . They practice medicine under the guise of "plan protocols" that are completely fabricated. Time to bring a Private AG action against these greedy middlemen who seek only to line their pockets. They just refused to cover 2 medications my 20+ year PCP prescribed years ago. I'm going to be filing in state court using CA's long arm law. See you in court soon Express Scripts.

@Critica79666368 I’m really sorry this happened and understand your frustration. So, we can look into this further, please send your Member ID, full name, phone number, and ZIP code to ExpressRxHelp@express-scripts.com and our team will assist. Thank you-Express Scripts

@ExpressRxHelp Yet AGAIN after promising to expedite processing my Rx and send via Fed Ex—THEY DIDN’T FOLLOW THROUGH 🤬now maybe will arrive by Friday, 25 days AFTER it should have arrived. You did skillfully manage to find and hire all the bottom of the barrel candidates to fill positions 😏

Yeah, good luck with that! IF someone does call they’ll gaslight you, promise to take care of it, then do nothing. And also typical of this sort is berating you for reacting to their incompetence and lies.

@Critica79666368 We apologize for the experience you’ve had. To look into this further, please send your member ID, date of birth, ZIP code, and phone number to ExpressRxHelp@express-scripts.com so we can assist. Thank you-Express Scripts

@ExpressRxHelp 👇🏼This is the level of passive-aggressive/stupidity you deal with from ExpressScripts. Someone finally admitted yesterday it was totally their fault, NO APOLOGY & NO COMPENSATION for leaving me without my med for 20 (more till arrival) days. *Restricted med so no flexibility.

@jgpgh Thank you for allowing us the chance to help. A member of our team will research & contact you directly to discuss this matter further.

@ExpressRxHelp I'll send an email, but I'm probably going to just have the one prescription sent backnto the local pharmacy going forward. This has been a horrible experience to say the least.

@ExpressRxHelp for as easy & convenient as you claim it is to get meds delivered through you, I'm gonna be out before you even finish processing my script. I should've stuck with the local pharmacy. Not looking forward to going without...not exactly a fun experience. Thanks. 🙄