Ask Express Scripts Pharmacy Benefit Services

@Madihahjart We're sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved. Please feel free to email ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.

If you want to understand what a nightmare healthcare is in the US, try working with Accredo (@ExpressRxHelp). I’m overdue for my medication cause the drug prescribed by my doctor & approved by insurance now has to go through a review even it was supposed to be shipped last week

@Jamey_Majewski Your health and well-being are our top priorities, and we are dedicated to ensuring that you have access to the medications you need. If you need any assistance or have any questions about your benefits, please reach out to us at ExpressRxHelp@express-scripts.com.

@ExpressRxHelp Have a specific question regarding a specialty medication. How can I speak with an actual human being?

@StephanieSays25 We understand your frustration and are here to help. To better assist you, please email your member ID, date of birth, and a phone number where we can best reach you to ExpressRxHelp@express-scripts.com. Once we receive this information, a representative will contact you

@ExpressRxHelp They sure did. And completely ignored everything I said, told me the provider needs to send the PA, after I explained more than once that as soon as they send the PA, you cancel it on your end. And have the last 3 times they’ve tried to send it. Literally within seconds.

Hey @ExpressRxHelp you ever gonna respond to my two emails now regarding a humira PA you guys keep canceling on your end then claiming to have no record of the case id? Been trying to get my meds for weeks, completely out because of you.

@StephanieSays25 Thank you for allowing us the chance to help. A member of our team will research & contact you directly to discuss this matter further.

@ExpressRxHelp I have. TWICE. Just replied AGAIN. But as I said in the email, do NOT CALL ME. Everything from here on will be via email in writing. I’ve had it.

@WolfspitNow We’re sorry to hear this and want to help. Could you please email us at ExpressRxHelp@express-scripts.com with your member ID, date of birth and a good phone number to reach you? A team member would like to reach out and assist.

@ExpressRxHelp Follow up: You did ship on 05/08 out of Colorado and I received the drug on 05/09, even though the USPS tracking info did not show you had shipped it nor did it show you sent it overnight. You also did not tell me in advance you were over-nighting the package. Should have.

@ExpressRxHelp Very disappointed. 04/24 my doc sent e-script for KCl. You notified me order up on 04/28. I responded same day & confirmed order. You're not shipping until 05/06, so will come around 05/11. I will run out before hand. You've slowed down in processing badly.

@WolfspitNow We’re sorry for the delay and understand your frustration. Inquiries never affect shipment timing. We’d like to review your order and help resolve this promptly. Please email ExpressRxHelp@express-scripts.com with your member ID, date of birth, & phone number so we can follow up.

@ExpressRxHelp Now you're not shipping on 05/08, making this even worse. Why are you dragging your feet? Is it because I inquired? Retribution?

@derekwalker609 We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com.

@ExpressRxHelp some piss poor customer service...only half my 90day supply is delivered. I call and am told that I need a pla dated 2/25 and that I will receive the missing 45 days. I call to check on status, and I'm told thats not the case. I'm paying full price for half the med

@BegTheSkies We're sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved. Please feel free to email ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.

Why is @ExpressRxHelp requiring my doctor to renew my prescription if the script has three refills remaining and doesn’t expire until 4/15/2027 ?

@GKnopp74 We're sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved. Please feel free to email ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.

@Bruiserraider We just want to let you know help is here if needed. Feel free to email ExpressRxHelp@express-scripts.com. Please make sure to provide your member ID, date of birth and a phone number where we can best reach you.

@ExpressRxHelp Why can’t someone email me at bruiserraider@yahoo.com

@ExpressRxHelp why do my orders keep getting canceled? I have paid my health insurance premiums! Why don’t you give the option in your app to message an agent?

@ZemayaZ We're sorry that you had a negative experience. Could you please email us at ExpressRxHelp@express-scripts.com with your member ID, date of birth, and the medication you’re referring to? A team member will look into this for you.

. @ExpressRxHelp are a fucking joke. How did my medication go from a $5.01 copay to $125 with no explanation as to why. And now you’re demanding me to pay it.

@barrie_bradshaw Hello Barrie, I’m sorry you’re being redirected, that’s understandably frustrating. I can help look into this for you. Please send your member ID, date of birth, ZIP code, and phone number so we can escalate this to ExpressRxHelp@express-scripts.com. Thank you-Express Scripts

@ExpressRxHelp why do you all call me just to tell me to call another number to speak to someone?

@TheresaKereakes Hello Theresa, I’m sorry you spent your whole morning dealing with this issue. Please send your member ID, date of birth, ZIP code, and phone number so we can forward this to ExpressRxHelp@express-scripts.com Thank You-Express Scripts

@ExpressRxHelp Before I file a complaint w Medicare, I'd like you to see if you can help me. I spent 100% of my morning on the phone w/ your company because of an error made by the 1st customer service person I spoke with at Express Scripts abt transferring RXs.

@rao126132 We're sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved. Please feel free to email ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.

@ExpressRxHelp Express Scripts, please help ! I have had to take a branded medication for the past decade to avoid serious infections. I am allergic to the generic version. Express Scripts covered this medication until January this year, when I was told I had to switch to the generic. My doctor and the pharmacy supervisor at the hospital have provided comprehensive evidence of my allergy to the generic, but Express Scripts has denied prior authorization for almost 2 months. I have spent close to $500 out of pocket, as the medicine costs over $200/month and I keep receiving messages from Express Scripts about how I can make my medication more affordable !! What am I expected to do ? Please help !!!

@Ryan43776770 We understand your concern and want to help. Please consider sending your member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com.

@ExpressRxHelp @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban What help?? You are still denying her meds. She can’t even get out of bed!!

Why have express scripts doubled the price of omeprezole

@Ryan43776770 @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban @AdamKautzner We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com.

@ExpressRxHelp @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban @AdamKautzner thank you for being President of a company who denies Huntington patients their meds…so they can suffer daily!! #presidentexpresscripts

@Ryan43776770 @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban We just wanted to follow up with you and let you know help is still here. We would like to discuss your situation further to make sure your issue is resolved. Feel free to email ExpressRxHelp@express-scripts.com with member ID, phone number and I can have someone reach out.

@ExpressRxHelp @DrMakaryFDA @GovRonDeSantis @realDonaldTrump @mcuban I literally just watched her give up right in front of me. She had so many good years left…why do we allow this? What does this say about America? This whole system is about finding ways to deny, deny, deny, until they die. If they can’t kill them physically…kill their spirit!