Coinbase Support

We hear your frustration and understand that you’re feeling upset about your experience with Coinbase, @John_Galt2024. We take concerns like yours seriously and are committed to addressing them. Can you share more details about the issues you’ve encountered by sending us a DM, so we can assist further? Thank you and we're here to standby. ^CE

Hey there! Thank you for being a valued Coinbase user since 2017 and for sharing your experience with us. We truly appreciate your support and feedback. We understand how concerning delays and repeated KYC requests can be, and we’re here to assist in resolving this for you. Please DM us with more details, along with any available screenshots, so we can look into this further and ensure a smoother experience moving forward. We’re committed to addressing your concerns promptly. Thank you for your patience. ^KS

@CoinbaseDuck @coinbase CB user from 2017, & attest to the benefits you cite But lately, I’ve had USDC & ETH sends to my own CB Wallet delayed for 3 days for security review, had to upload my KYC credentials multiple times That’s not upgrading the system Coinbase is a corp service Ethereum is freedom

Been a Coinbase maxi, and here’s my 8-year journey showing why nothing else comes close: Today most of my financial transactions are done within @coinbase ecosystem. Since forever, Coinbase is the only platform where I feel safe to leave my crypto on the exchange. Since 8 years ago, Coinbase was the only platform I buy/sell crypto from. Since 6 years ago, Coinbase was the only on and off ramp I use to get onto @ethereum mainnet for defi and trading erc20 altcoin not listed on CEX. Since 4 years ago, I store most of my $USDC on coinbase so I don’t have to worry about depositing into short term treasury. Since 2 years ago, Coinbase incubated base, and most of my onchain activity since then was on base. Since 1 year ago, Coinbase launched @Morpho vault. This is when I moved my $USDC from wallet to coinbase so that can use onchain lending and borrowing within coinbase app. Since last year, Coinbase derivatives became my only perp platforms to trade and hedge against market volatility. Since 6 months ago, all my daily living expenses are now on Coinbase Amex card earning 4% on $BTC reward while my free cash is getting the best yield available and now at 3.5% just for parking your cash there. Since last month, I have been slowly moving my stocks from robinhood/fidelity to @coinbase where I have now 200k stock position on Coinbase and growing significantly on each red day like today. I have also participated on prediction market and find it sometimes even more reward than trading altcoins. Knowledge pays! Really proud of what the team build and continue to thrive and iterate! There is no 2nd best, last but not the least- Keep “chadding”, TYBG💙

@Sabang333 Hi there! We’re sorry for the frustration this has caused you. Could you please send us more details via DM? We’d like to take a closer look and figure out what’s going on. twitter.com/messages/compo…

@coinbase So, why is coinbase customer service telling me a US passport isn't good enough...2 hrs later with tech, I need a state ID? WTF

Madness is in full swing. Howard just won their first-ever tournament game on Tuesday, but are now facing a 1% chance to beat Michigan.

@KorishanT We understand you’re looking for more clarification. Reach out to our live support, and we’ll be happy to go over this in detail: help.coinbase.com/en. ^CD

@CoinbaseSupport Ok, just for completion for others, I see this in the Help section. Interesting viewpoint, still a little confusing though. Strange how a purchase can be both a Maker & Taker on the same transaction 🤔

@CoinbaseSupport Curious, how come these two fees are so far apart when only about $2 difference is Buys?? Both are placed on the same day with only a cpl hrs difference. $0.06 for the one purchase, and $0.36 for the other 🤔🤔🤔

@ErskineHazard Thank you for this clarifying and for this information. The best way for us to help your friend is to let them reach out to us via DM, so that we can help them out to sort this one. Our other social media accounts can also be found here: help.coinbase.com/en/coinbase/ot….

@CoinbaseSupport So it won’t give support without logging in. And calling won’t let you thru without a verified phone number. We’ll just chalk it up to a scam letter. Thanks.

Scammers are posing as customer support over the phone or online to try to steal your login info and verification codes. Reminder - Coinbase will never call you, and @CoinbaseSupport on X and r/CoinbaseSupport on Reddit are our only official support handles. Learn how to protect yourself: coinbase.com/blog/how-to-sp…

Totally fair question! Fees can fluctuate based on order type (Maker vs. Taker), the trading interface used (Simple vs. Advanced), and live market liquidity. Since we can't share account-specific details publicly, please reach out to our live support for a full review of these trades: help.coinbase.com/en ^IU

@CoinbaseSupport But these were both pretty much identical Buys of BTC. Only difference is the $$ amount. That's why it's so confusing why the fees are so different. Both are Buys, both are about the same dollar amount, both happened close to the same time frame. And I'm below $10k on Spot

@ErskineHazard Thanks for flagging this—it makes sense to want to verify it. For privacy and security, we can only discuss account details with the person named on the form. Please have your family member contact our live support here: help.coinbase.com/en. ^CD

@CoinbaseSupport Got a 1099-da in the mail for a family member who does not have an account. Online support is no help. How do I reach a person to verify if it’s a scam or someone used this persons info to fraudulently open an account?

@RajaGupta171121 Got your DM—let’s take it from there. ^CD

@CoinbaseSupport i can give you my email which is connected with my coinbase account

thousands dollars scammed from my old coinbase account by suddenly restricted my account by @coinbase @CoinbaseSupport

Hi @JoeUfc76633! We’re really sorry to hear about your recent experience and the issues with your stop loss trades and support interactions. This isn’t the experience we want for you, especially as a long-time customer. Please send us a private message with more information, so we can review what happened and assist you further. Thanks! ^EA

Coinbase support has been such a disappointment. Their AI associates is worthless. Talk to tech support they lied and said transactions were just on hold. Not one of my stop loss trades happened. Been with them for years and this was such a disappointment. @CoinbaseSupport @coinbase

@vamosdan86 This kind of delay is not okay, Dan. Send us a DM, and we’ll work with you to resolve it promptly. ^CD twitter.com/messages/compo…

@krakensupport @CoinbaseSupport @krakenfx @kraken @krakensupport Business KYC documents submitted 16 Feb (now ~1 month ago). A formal complaint was raised on 3 March regarding the lack of acknowledgement and this has still not been responded to. Extremely disappointing handling.

@krakensupport Really disappointing experience with @kraken. Submitted business KYC documents on 16 Feb, followed up multiple times, yet still no acknowledgement or update.

@bombinance We'd love to continue helping you with this. DM us your current case number to pick up where we left off. twitter.com/messages/compo…

Absolutely ridiculous @CoinbaseSupport @coinbase @brian_armstrong

@kun1gund337 Hi there! Thanks for following up. It seems you've shared the same screenshot again. Could you please provide additional details via DM to clarify the issue further? This will help us investigate and assist you more effectively. We're here to assist you anytime. ^MM

@CoinbaseSupport 19.03.2026 @base @baseapp @coinbasesupport

x.com/kun1gund337/st… @baseapp @base @coinbase

@Ytasdf63Siam Thanks for reaching out, @Ytasdf63Siam. We hear that you have an account issue. Rest reassured, we’re here to help! For security and privacy reasons, kindly DM us so we can take a closer look together in a secure and private channel. twitter.com/messages/compo…

@Abdu_HQ @coinbase @Immutable Unfortunately I make 3 account in one device and all account get blocked 😭 Please tell what can I do? Please give solution

$IMX AIRDROP — CONFIRMED [$322M] 🪂 → Backed by @coinbase → Potential: $10k - $31,2k → My Rating: 10/10 Complete guide 🧵👇

Hi Helen! Thanks for flagging this, we take this very seriously. We never ask for your seed phrase or private keys on any official Coinbase or Coinbase Commerce page. Please don’t enter anything there and DM us the URL, so our security team can review it. Always use official Coinbase domains and never share your recovery phrase with anyone claiming to be support. ^MB

Coinbase Commerce page requests seed phrases, raising security concerns A @coinbase subdomain linked to its Commerce tool directed users to a withdrawal page asking to enter their seed phrases, raising concerns among security observers. @evilcos cointelegraph.com/news/coinbase-…

@Dobbins_ That's frustrating, especially when you're moving funds to your own wallet. DM us and we'll look into what triggered the lock. twitter.com/messages/compo…

@coinbase You guys locked my account this morning. I was sending funds to my own custody ledger and you are trying to “protect” me

Settlement in 2005: 3 days Settlement in 2017: 2 days Settlement in 2024: 1 day Now it can happen before your morning coffee gets cold. 85% of institutions are in on using stablecoins to move and manage money. The system update is already underway.

Hi @day25! Thanks for reaching out, we're really sorry for the frustration this has caused. So we can take a closer look at your Coinbase Commerce account and the withdrawal issue, please send us a private message with more information. Once we have that information, we’ll be able to help you from there. ^EA

HAHA, Classic @coinbase You have 2 weeks to get your money out, but we won't actually allow you to get it. Fix this @brian_armstrong

Hi there! We’re sorry to hear you’re having trouble linking your account with Plaid—we understand how inconvenient this can be. Please send us a DM with more details about where you’re facing issues during the linking process. This will help us take a closer look and assist you further. We’re here to help!

Game not over. It’s time to take back control. Presenting “Your Way Out,” the extended cut.

Hi there! Thanks for bringing this to our attention—we’re sorry to hear you’re still experiencing issues after the update, especially with crashes and incorrect parameters. Please DM us with more details, so we can better understand the situation, investigate further, and assist you. We’re here to help!

@coinbase @baseapp After the update this afternoon, incorrect parameters are still present and the program @base is causing partial crashes.

@0xjayfi Got your DM. Let’s pick up the conversation there. ^CD

@CoinbaseSupport Hi my account is being reviewed suddenly recently and I feel worried. Can I check with support about my concern and how I may get my access back?