Tom
1.8K posts
Tom
@Tomguyuk
Tech, Product & Design disruptor! CPO @VodaSmartTech, @HiveHome founding member, @Catchmedia Product designer. CES Innovation Judge. Love sport. Views my own.
London Bergabung Ağustos 2011
376 Mengikuti2.2K Pengikut
@ChatGPTapp need some Product people. Not just intelligent data people. UI and UX is shocking.
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Let’s see if anyone contacts me. But the new @VirginAtlantic miles seats policy is shocking for frequent flyers. They are almost asking us to move to @British_Airways
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@TicketmasterUK how can I go through the queue for the queue. Get through to pushing the tickets and your system fails.
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@Starbucks please can someone sort
Out my account. This is useless customer service. You are literally holding my money!
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Thanks @IanKingSky great chatting to you today.
Ian King@IanKingBusiness
Many thanks to my guests on this morning's edition of @SkyBusinessLive: @Tomguyuk; @AlLukies; Alix Stewart from @Schroders and @djdavies78 from @Maintel. Please join me again this afternoon for our next edition at 1630 BST.
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I entered The Picture of Dorian Gray Lottery for £20 tickets on @TodayTix! Tap here to enter: todaytix.com/london/shows/3…
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I entered The Picture of Dorian Gray Lottery for £20 tickets on @TodayTix! Tap here to enter: todaytix.com/london/shows/3…
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I entered the MJ the Musical Lottery for £30 tickets on @TodayTix! Tap here to enter: todaytix.com/london/shows/2…
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I entered the Hadestown Lottery for £30 tickets on @TodayTix! Tap here to enter: todaytix.com/london/shows/2…
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I unlocked £20 Rush tickets for Red Pitch on @TodayTixUK! todaytix.com/london/shows/3…
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I entered the Sunset Boulevard Lottery for £30 tickets on @TodayTix! Tap here to enter: todaytix.com/london/shows/3…
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@Tomguyuk I'm sorry, do you still need help? Send us your booking reference via DM along with as much info as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Claire W twitter.com/messages/compo…
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How can @British_Airways get it so wrong. Booked business for 6 months after an hour at T5 they tell me I don’t shave a seat. A disgrace.
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@British_Airways I just tried to reply and your DM chat didn’t understand the message. Pathetic.
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@virginmedia Ok. I will contact you next week. I assume it’s beeen thoroughly investigated already. Calls were listened to and wait times on the calls discussed. I want a full explanation and apology from your CEO. Your people were an utter disgrace. Questioning whether my father had died.
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@Tomguyuk Hi Tom, with a web chat, we'd share the web chat link on this Twitter thread. The web chat link will take you to our main website page and after a moment a chat box will load up. When would you be free for us to look into this? ^PZ
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And the saga gets worse. After calling back and on the line for 4 hours. Your staff said on the call notes it said we don’t believe there has been a death. Thank you for adding so much distress and leaving my mother in tears. You really have outdone yourself here. @richardbranson
Virgin Media ❤️@virginmedia
@Tomguyuk I am sorry, you would need to either call us on 150, from a Virgin Landline or Mobile or 0345 454 1111 from any other phone, you can also text your query to +44753 305 1809 for Cable or +44753 301 6422 for Mobile, a member of the team will aim to respond within 24 hours. ^PDe
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@Tomguyuk What does your availability look like between 10am-2pm today, Tom? If that timeframe doesn't work for you, let me know and we can go from there. ^ZR
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@virginmedia Yes that’s exactly what I wanted the first time we had to experience the shocking behaviour of VirginMedia.
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@Tomguyuk Hi, Tom. I'm incredibly sorry to hear of your experience. Would you be interested in a private web chat today so that we can investigate and assist further? ^ZR
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