EE

We already talk football with our hands. Let's use them to learn British Sign Language. As @england @fawales @northernireland @scotlandNT lead partner, EE & @royaldeaf are upskilling fans, so that Deaf BSL users feel included in football conversation. Support. It’s in your hands.

Hi Klom. We would like the opportunity to look into this problem in more detail for you. Please contact our technical team by dialling 150 from your EE mobile or 07953 966 150 from any other line. We will be happy to investigate any router issues. Alternatively text HELP to 66033. For Broadband assistance.

Hey @EE currently having issues with my internet. It keeps flashing orange endlessly and when I go to reset it, it goes green for 5 seconds then a click noise can be heard then it goes back to flashing orange again.

@FlamesNomad Hi. Val. For broadband assistance, text HELP to 66033. 1. We’ll run tests to find out what’s going on. 2. If you need an engineer, we’ll text you to book a slot. 3. If not, we’ll call you within 30 minutes to solve your issue.

Fuck you @EE everything keeps going into the stupid fucking "connected no Internet" with nothing causing it

@WHTYZZ Hi, Whtyz. We want the opportunity to look into this in more detail for you and see if we can improve your experience. Please contact our Technical Team by dialling 150 from your EE mobile or 07953 966 150 from any other line. We will be happy to investigate any signal issues.

@EE your network is the worst. Everywhere i go whether its home, Gym, go away for the weekend or at work. I practically have no internet!!

@chellebadita Hi Rachelle. I'm really sorry to hear that. It's not at all the service we expect. Can you let me know a little more about what's happened?

@EE your customer service is shambolic. I have been accused of being abusive for asking for an email address. Your staff are trained to be narcissistic & to deliberately trigger stress.

Thanks, Rob. We have processes in place to help reduce scam calls. If you click on the link in the previous post, there are multiple hints and tips to reduce scam calls. Including how to add your number to the TPS website. You can also report the number that called you, which helps us get them blocked from our network. We understand how frustrating scam calls can be and can offer a change of number if required. If you would like to discuss this, please give us a call on 150, and we will be happy to help.

I’ve done what I can, but it’s not me they are pretending to be to scam customers. I may well leave and get a new number as I get waaayyyyyy toooooo many of these calls every single day! Shame you can’t /won’t do anything to stop these. So time for a change. BUT I will call or make the swap on my own. (Never to a cold caller that’s for sure!)

@EE people are making phone calls pretending to be you, saying some sims are being deactivated and need replacing… told them to “Go Away”. She was apparently called “Rose” but the accent suggested otherwise lol Rang me using this number 0121 838 3685 #scammers #scum

@SerendipityShah I'm sorry to hear that. Can you let me know a little more about what's happening?

I was with @BT internet for over 20 years. No problem. No issues. They recently moved me over to @EE let me tell you an unequivocal and indisputable fact. @EE is the worse and shittest internet provider in UK history! Fact. I’m suffering everyday @BBCNews @SkyNews @Ofcom

Afternoon James. If you download one of your bills through your EE app, your account number will show at the top of your bill. If you're not having much luck with this, please give us a call on 0800 956 6000 and we can let you know your account number. Our team will be happy to help.

@EE I signed up to EE Mobile Broadband in 2024 but have never been given an account number. Is there someone I can talk to get this info without having to ring up? I have the mobile number associated with the SIM card etc

@Andyp1983 Hi Andy. We would like the opportunity to look into this upgrade in more detail with you. Please contact our upgrades team by dialling 150 from your EE mobile or 07953 966 150 from any other line. We will be happy to look into your options.

@EE how do I update my plan as it’s coming to an end, my device plan is not though

@PaulaRossi47 You can call on 07953 966 150 from any other phone or landline, Paula.

@EE I50 connects me to sky now you took direct debit on 10th april the day i joined sky im no longer a customer so you dont need to take any more money

@EE how long will it tske to get a refund i joined sky mobile on 10th april you took direct debit that day

@PaulaRossi47 Hi Paula. Hope you're well. I'd recommend having a chat with our customer service team on 150, and they can take a closer look at your account and check any payments that are due to come out.

@EE I had a message off you saying as im out of contract you will reduce my next bill by 10% im no longer a customer can you assure me you wont atrempt to take any more money

Good afternoon, Jason. I can understand why this would raise questions, especially if you've always had a 5G service up until now. Please have a look at our Network Checker (ee.co.uk/help/mobile-co…) for any known issues, but if nothing is showing, you can report it here. Alternatively, you can give our Technical team a call on 0800 956 6000, as they'll be able to check the masts around you to see if there is any work going on which could be causing this to stop working.

@EE my signal has gone from 5g to 4g in my area. Had 5g for Last 6 weeks now back to 4g.even gone off signal map checker where there was 5g before. Is there maintenance in my area?

@StephanieAVFC That's strange that it's not working in any of those places. I'd recommend connecting to our online chat team via the app. They can access your account and take a closer look at what's stopping that from working.

@EE Yes but you won’t help me I’ve been away to Hong Kong x 2 Australia Croatia Italy New York And still doesn’t matter how many times you promised my phone would work and yet again no phone. Have you any idea of how dangerous this is ?

@EE hi can you help me or will you palm me off like the last five times I’ve been overseas ……… ? Oh and you have the nerve to call me to upgrade 😂

@RoyKyffin Hi Roy, if you've had a look and there's no further updates for your app since then, it would be great to have that looked into further. If you give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, you'll be able to speak with one of our guides for help.

@EE since you updated your app I can't link my two mobile accounts to it. Getting a message from EE saying that you are fixing it try later. Well I have been trying for three days now. What gives?

@ItsMeChalks If you did wish to cancel your direct debit, you'll need to do this with your bank.

@EE Can I cancel the direct debit from your account section or do I have to do this with my bank?

Hey @EE can you refund the money you took from me after I had already paid the invoice? You said you wouldn't collect direct debits if already paid and then you took the money anyway. Also please tell me if I cancel my direct debit does it cancel my plan? As I would much rather you didn't have the ability to do this again.

Hi, if you head over to our coverage checker, you'll be able to see expected coverage as well as if there's an issue in your area that could be causing you trouble 👉 ee.co.uk/help/mobile-co… If no issue shows, give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, to speak with one of our guides for help.

@EE why is your signal so poor in hucknall Nottingham !!!

@MadammeMotoko Hi, a late payment fee showing on your bill wouldn't be for your current bill as we aren't anticipating you'll pay your bill late; this would be due to the payment for your previous bill being paid late.