Croma

89.3K posts

Croma banner
Croma

Croma

@cromaretail

A Tata Enterprise India’s favourite and most trusted tech destination with 570+ stores

All over India 参加日 Temmuz 2009
56 フォロー中118.2K フォロワー
Croma
Croma@cromaretail·
@Fake_Democracy_ Hi, we'd like to check the status of the installation. Please share your Order ID, product details and registered mobile number via DM so we can review this further with the team. - Rits twitter.com/messages/compo…
English
1
0
0
2
GD
GD@Fake_Democracy_·
@cromaretail purchased a small b Delivered yesterday No contact from team yet for installation
English
1
0
0
4
Croma
Croma@cromaretail·
@balramkumar7549 Hi Balram, we'd like to know more about your experience. Please share your concern details, Order ID and registered mobile number via DM so we can review the matter further with the team. - Rits twitter.com/messages/compo…
English
1
0
0
2
Croma
Croma@cromaretail·
@BasuBharatiya The concern raised by you regarding the return request are being reviewed again with the team, Vasukinath. Further communication will be shared once there is progress on the case. - Rits
English
2
0
0
6
Croma
Croma@cromaretail·
@KrantiMoha17800 Your concern for a clear update has been noted, Kranti, and shared with the team for assessment and priority review. Further updates will be shared once there is progress on the matter. - Rits
English
0
0
0
1
Kranti Mohanty
Kranti Mohanty@KrantiMoha17800·
@cromaretail team, I had purchased an AC and it was delivered on 27th May. Since then I am chasing for installation and demo but what I am getting is only prioritization of my complain. Trust me team, a boxed AC doesn’t cool a room🤣🤣. #CromaTrauma #BoycottCroma
English
2
0
1
53
Croma
Croma@cromaretail·
@Naveen9206 We understand that the wait for an update has been longer than expected, Naveen. Please be assured that the matter is being actively followed up with the concerned team, and we will connect with you at the earliest with a further update. - Kiya
English
0
0
0
8
Croma
Croma@cromaretail·
@ShubhamTiwari_5 Hi Shubham, we understand the importance of receiving your purchase on time and as promised. The matter has been escalated to the concerned team on priority, and we are actively tracking it. We will share an update on the delivery status with you soon. - Kiya
English
0
0
0
10
Shubham Tiwari
Shubham Tiwari@ShubhamTiwari_5·
Worst experience with @cromaretail My order is delayed, a fake "failed delivery" was updated, and now your team is closing my complaints without ANY resolution! Customer care is absolutely no help. Where is my package? Order ID: TC266216203264 #Croma #CustomerService
English
1
0
0
10
Croma
Croma@cromaretail·
@I_manishkumar @TataCompanies As per the latest update, Manish, the cooler has been successfully delivered. We hope the product meets your expectations. With this update, we are proceeding to close the case from our end. Thank you for your patience and cooperation. - Anu
English
0
0
0
4
manish kumar
manish kumar@I_manishkumar·
@cromaretail Order ID : 380381249786 @TataCompanies I am getting same response everyday that they will escalate on priority, but never received the further updates.
manish kumar tweet media
English
2
0
0
15
manish kumar
manish kumar@I_manishkumar·
@cromaretail Order placed at Croma Jamshedpur on 6 June, promised delivery on 7 June. Product still not delivered, yet marked as delivered.Multiple complaints, tickets & SRs raised, but closed without resolution.Request urgent intervention from Store/Area/Regional Manager. #Croma
English
1
0
0
48
Croma
Croma@cromaretail·
@IamBhasu We understand your concern and apologize for the inconvenience caused, Bhaskar. Please be assured that we are currently reviewing the matter with the concerned team and will share an update with you at the earliest. We appreciate your patience and understanding. - Anu
English
0
0
0
1
Vijay Bikram Singh
Vijay Bikram Singh@VijayBikramSin3·
Hi @cromaretail I got things worth 1.5 lakhs plus from your store but the TV which I got doesn't have power cord in the box. Tried calling customer care but no response What to do now?
English
1
0
1
53
Croma
Croma@cromaretail·
@ayush_978 We apologize for the inconvenience caused, Ayush. Please be assured that we are currently reviewing the matter with the concerned team and will share an update with you at the earliest. We appreciate your patience and understanding. - Anu
English
0
0
0
3
Ayush Goyal
Ayush Goyal@ayush_978·
@cromaretail Enough with the BS. Stop sending me bot replies. I still haven't received any "clear, confirmed resolution". If you dont intend to refund my money, just tell me so!
English
1
0
0
6
Ayush Goyal
Ayush Goyal@ayush_978·
@cromaretail its been 4 days. I am still waiting for the refund. I wonder how long a simple refund is going to take. Or you guys are just not interested in resolving customer issues?
Ayush Goyal@ayush_978

@cromaretail has a pathetic customer service. I bought an extended warranty for a hitachi AC, when the time for service came, i paid out of my pocket, being assured my representatives that my money will be refunded. I am still waiting for the refund. Its been more than a month.

English
1
0
0
15
Croma
Croma@cromaretail·
@SJKaul We understand your concern,. Please be assured that we are currently reviewing the matter with our team and will share an update with you at the earliest. We appreciate your patience and understanding. - Anu
English
0
0
0
4
S J Kaul
S J Kaul@SJKaul·
@cromaretail Who has repaired it how can you post a irrelevant and irresposible reply without even contacting me and attending my complaint repairing has never been done just be informed
English
1
0
0
6
S J Kaul
S J Kaul@SJKaul·
@cromaretail complaint against croma ,Bhiwadi where purchased a kitchen Hob of croma make having displayed guarantee of 5 years and was asked to take extended warranty for next 2 years but now the cook top glass got shattered all of a sudden when it was not in use but no help
S J Kaul tweet mediaS J Kaul tweet mediaS J Kaul tweet media
English
1
0
0
36
Croma
Croma@cromaretail·
@amarsingh140 Thank you for your patience and cooperation. - Anu (2/2)
English
0
0
0
0
Croma
Croma@cromaretail·
@amarsingh140 As per the latest update received from our team, Amar, the LG VAS Plan has been successfully activated. A confirmation email regarding the activation has also been shared by the brand. With this confirmation, we are proceeding to close the case from our end. (1/2)
English
1
0
0
0
Amar Singh INDIA 🇮🇳
Amar Singh INDIA 🇮🇳@amarsingh140·
@cromaretail @forum_consumer @forum_consumer Purchased an LG product along with an extended warranty from Croma, but the warranty is still not linked to my product. Extremely disappointed with the support experience — being moved from one team to another with no resolution
English
1
0
0
26
Croma
Croma@cromaretail·
@sunilk1996 @onsitego We apologize for the experience and any inconvenience this may have caused, Sunil. The issue has been escalated to our team for priority attention. Thank you for your continued patience. - Anu
English
0
0
0
3
skk1996
skk1996@sunilk1996·
@onsitego @CRoma Even after Ms Daxita fr yr social media team reassurance ,my AC complaint was closed AGAIN yesterday without repair. 12+ reminders via Customer Care, email & X — still no action in 30 days. Pure negligence. Culprits must be identified and punished adequately#CustomerServiceFail
English
1
0
0
5
skk1996
skk1996@sunilk1996·
@cromaretail on 28th. May I registered complaint no 4779936631920 due to my Croma split 1.5T AC non-functioning, my family is suffering in extreme heat, still it is unattended, can I have immediate action to get it repaired at the earliest ?
English
5
0
1
97
Croma
Croma@cromaretail·
@bunnyk123 We're pleased to inform you, Kishlay, that the replacement unit has been successfully delivered. We trust that the concern has now been addressed to your satisfaction. Should you require any further assistance, please feel free to reach out to us. - Kiya
English
0
0
0
0
Kishlay
Kishlay@bunnyk123·
@cromaretail This is silent killing of TATA name. Kindly do this as fast as possible, I have already wasted my 7 days.
Croma@cromaretail

@bunnyk123 We regret the experience you've had, Kishlay. The concern has been escalated to the relevant team for review, and we will share an update with you shortly. - Kiya

English
1
0
0
5
Croma
Croma@cromaretail·
@rg5_rg As per your confirmation, Raghv, the reported issue has been resolved. With the concern addressed, we are closing the case from our end. Should you require any further assistance in the future, we are always here to help. - Kiya
English
1
0
1
10
Raghv
Raghv@rg5_rg·
@cromaretail It's been more than a month, and no solution has been provided yet. Not even a single update on complaints. No updates from Croma store also. Croma service centre is not helping also. Lenovo told me to contact Croma. Seriously, one the worst experience ever!
English
2
0
0
24
Raghv
Raghv@rg5_rg·
I have purchased a lenevo laptop and 1 year extended, 2 year premium care, 1 year accidental damage bundle sold to me. It's not registered on Lenevo and the website does not show details. Kindly help. @cromaretail @Lenovo @Lenovo_in
English
2
0
0
199
Croma
Croma@cromaretail·
@ashvani739163 With this update, we are closing the case from our end. Should you need any assistance upon your return, we'll be happy to help. - Kiya (2/2)
English
0
0
0
0
Croma
Croma@cromaretail·
@ashvani739163 As per the latest update, Ashvani, the unit has been checked and is performing as per specifications. Since you are currently out of town, the brand team will revisit and assist further once you are available. (1/2)
English
1
0
0
0
ashvani
ashvani@ashvani739163·
I purchased my Godrej AC. The unit isn't cooling properly, and the outdoor unit is making a lot of noise. Godrej customer support has been unresponsive, and no technician has visited yet. It has been two weeks since I filed the complaint. @GodrejAppliance @cromaretail @_WiseRoy_
ashvani tweet media
English
2
0
0
77
Croma
Croma@cromaretail·
@BhojaniDharmil To help us investigate and resolve your concern, Dharmil, we request you to kindly check your registered email, where we have shared the details required from your end. Once you provide the requested information, our team will be able to assist you further. - Kiya
English
0
0
0
0
Dharmil Bhojani
Dharmil Bhojani@BhojaniDharmil·
@cromaretail Legal Action Initiated Since my 24-hour deadline was ignored, I have officially lodged a complaint with the National Consumer Helpline regarding Order #TC263784583168. Govt Docket No: 9232786 I’m done with vague promises. I’ll see you on the portal. @jagograhakjago
English
2
0
0
8
Croma
Croma@cromaretail·
@Bhanusharma4777 We’re apologies for the trouble caused, Bhanu. Please allow us a little time to investigate, we’ll get back to you shortly. Appreciate your patience. - Anu
English
0
0
0
1
Croma
Croma@cromaretail·
@jaimin0508 Should you need us again, we're always here to help. - Kiya (2/2)
English
0
0
0
15
Croma
Croma@cromaretail·
@jaimin0508 We're glad to inform you, Jaimin, that the installation and product demonstration have been completed successfully. We hope you're enjoying the comfort of your new AC. With this update, the case stands closed from our end. (1/2)
English
1
0
0
16
JAIMIN MEVADA
JAIMIN MEVADA@jaimin0508·
No response @cromaretail
Croma@cromaretail

@jaimin0508 Hi Jaimin, we can understand how concerning this experience must be, especially during the installation process. The details shared by you have been highlighted with the team on priority for review, and an update will be shared with you at the earliest. - Adi

Español
2
0
0
63

ディスカバー

@Fake_Democracy_ @balramkumar7549 @GodrejAppliance @BasuBharatiya @CromaSupport @TataCompanies @Hollyland_Tech @KrantiMoha17800