Super Agent Support

@ImNotUrMommy That’s certainly not the experience we aim to provide. Please follow back and message us directly to sort this out.

Have NEVER been so cash poor I couldn't even get gas so I can work my @DoorDash gig. Iont like being stranded af. Suppose I am a completely and utterly spoiled child. But this SUCKS.

Currently trying to sell my Original Wavemaster Training Bag by Century in front of my house. EVERYBODY looking (BUSY street), not a single person has stopped, yet. Only been out an hr. Don't even want to sell it just assumed it would move fast in a spontaneous pop-up shop.

@LoeschQuintin Our apologies for this experience. Kindly follow us back so we can look into this for you.

@DoorDash refuses to refund me for an error their app made. Their app displayed an error message saying my order was not processed. Of course they went ahead and charged my bank for an order they told me had not gone through due to a processing error.

@LycanLeopard Apologies for the inconvenience caused. Please follow us back so we can assist you privately via DM. @LycanLeopard

hey @doordash i'm a totally blind user and this new check out page formatting is kind of terrible, nowhere that my screen reader can find does it list my actual order total. and the new tipping options are misleading as to what the dasher will actually get?

@mots_myers It’s unfortunate to hear about your experience. Kindly follow back and reach out via direct message.

I’ll never understand @DoorDash algo for assigning deliveries. Home very sick with the flu and wanted milkshakes. Ordered Arby’s. Order was picked up and then the Dasher goes to a dine-in restaurant and waits 15 minutes to pick up another instead of dropping ours first. 😩

@GabeJoe59 We regret any frustration this may have caused. Please follow back and send us a direct message for assistance.

@DoorDash_Help I am trying to use the chat feature but I keep getting sent from past orders to customer service and back again. What's going on? I need to make a complaint about my last order.

@akronaubrii Kindly accept our apologies for the inconvenience. Please follow and message us directly for assistance.

This incompetent @doordash rep got mad that I had to repeatedly explain that the form they emailed me was not the form I needed so she put the call on hold in the middle of me speaking and left the call on hold so I’ll hang up & can’t do a survey on my experience LOL what a joke.

@ajbundy1 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. @ajbundy1

@DoorDash @DoorDash_Help I did not get a response from support as promised. I did not get a response from the DM either. So, here we are. I am a DoorDash delivery person on a bike. These are some issues I have. Pictures were better than a thousand little posts. Please respond.

@userxtwtlol Please follow us to allow us to respond to your DM. Thanks, Kirsty

@DoorDash_Help Can you please respond to my dm? I am trying to dash and have been stuck out of my account.

@abecipriano Kindly accept our apologies for the inconvenience. Please follow and message us directly for assistance.

@FaragDuane84w21 We regret any frustration this may have caused. Please follow back and send us a direct message for assistance. @FaragDuane84w21

Second time in 24 hours yall basically stole my money @DoorDash worst delivery app by far! Steals people money and hires incompetent drivers to deliver food!

@user24030801040 Kindly accept our apologies for the inconvenience. Please follow and message us directly for assistance. @user24030801040

@KnkyBee13 Your concern matters to us, and we’re sorry about this. Please follow us and DM for prompt support.

@DoorDash since you allow your drivers to just leave an order that requires a handoff ar any random door, I better look into other delivery services. They didn't even knock on my door and purposely didn't include the apt number in the pic

@ceylinimbenim Apologies for the inconvenience caused. Please follow us back so we can assist you privately via DM.

@DoorDash I got charged 130 dollars for an ihop purchase I didn’t even make and door dash is telling me to call my bank to dispute the charge . With today ‘s technology , why can’t door dash send a text to the account holder asking for approval before processing an order?

@DustinBrent1968 We regret any frustration this may have caused. Please follow back and send us a direct message for assistance. @DustinBrent1968

@DoorDash has the worst customer service ever. They delivered 2 out of 6 items. The 2 were sides not the main food and they would only refund 1/2 the cost. It took 12 hours to do that. They have lost my business.

@PetitionChic That’s certainly not the experience we aim to provide. Please follow back and message us directly to sort this out.

Hey @DoorDash ers- you better check your app. IF you think you qualified for the promo $14 for 7 deliveries- likely, u didn’t. IF DD stacked orders, despite different locations for pick-up and delivery- they considered it just ONE ! Even if several miles apart. Disheartening!

@Lastdimneuron We’re really sorry about this and would like to help. Please follow us back so we can assist you via DM. @Lastdimneuron

Ordered @DoorDash late cold food from a woman who's name was not the same as profile she was delivering under and was refused a full refund and got yelled at so lost money go no/cold food have a message from them saying they can't find my house. live In chicago. Never again

@Darkhosis Our apologies for this experience. Kindly follow us back so we can look into this for you.

@DoorDash Well you assholes stole my money and never brought my food today. Your driver Santiago is a thief, and you are now too refusing my refund. I tell you, this is going to cost DoorDash much more than 60 bucks. I will pay thousands for lawyers to sue you guys.

@whokrunked1 We’re sorry for the inconvenience caused. Please follow us back so we can assist you privately via DM.

@DoorDash_Help i literally have to wait days to reach out about an order i didn’t recieve because of the system. i’ve had to dispute a charge with the bank because doordash refuses to refund me for an ORDER I DIDNT GET!!

@SonaliSood14 Apologies for the inconvenience caused. Please follow us back so we can assist you privately via DM.

@AshGreenbaum Sorry about this! We’d love to help get it sorted please follow us back so we can assist via DM.

Just canceled my @DoorDash #fastpass due to the HORRIBLE customer service I have received. They charged my CC for a canceled order and REFUSED to give me back my money. Their entire cust/serv staff are rude & incompetent! Bye Bye #doordash hello @UberEats & @Postmates