TfL

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

@tuestotheday tfl.gov.uk/fares/find-far…

@TfL I went to London last night, got train from Wickford Essex at around 6pm, went Tottenham Court Road. I got a return and tapped in from Wickford. I have been charged nearly £50!!! How is that right? Normal price for a ticket would be half that at that time of day?!

Hi there Thanks for getting in touch. It looks a touch was missed at the ticket barriers. If you haven't done so yet, please register your card at contactless.tfl.gov.uk to view your journey and charging history. After registering, you can apply for a refund via the web form by selecting "Contact us about this card" under "Card management." If you need further assistance, please let us know. Thanks ^DD

Hi there. Thanks so much for taking the time to share this with us. I’m really glad to hear that our staff were able to support your sister during such a difficult moment, and I truly hope she’s recovering well. I’ll make sure your feedback is passed on to the team at the station. Have a wonderful weekend. ^DD

I just want to say thank you to the staff on the district line on the 1st April at 11.30pm my sister had a seizure on the train at Earl’s Court and all the staff were so lovely and helpful ❤️ @TfL @DistrictLine apologies for causing delays to fellow passengers

@barryburbles Hi there. Night Tube services are running as normal, although some routes may have part closed for engineering work. You can find full details here: tfl.gov.uk/tube-dlr-overg…. Thanks ^DD

@TfL Hello, is night tube running tonight? thanks

@NadiaSohawon Hi Nadia, thanks for getting in touch. You can register an enquiry with our Lost Property Team at tfl.gov.uk/help-and-conta…. They will get in touch if your keys are found and handed in. Thanks, SW.

Worth a shot… LOST KEYS 🔑 in London today, Fri 3rd April. 10am:Travelled from Essex rd to barnsbury(walked) 11.30 :Upper st N1 12pm:Highbury - Victoria(vic line) 12.30:Victoria station - went to WHsmith & Lola cupcakes. 1pm:Mildreds (vic branch) 4.30: walked to BILLs(vic branch) 5.30:Vic line to finsbury park then manor house. Walked down green lanes. #LostandFound #london #lostkeys #TFLlostansfound @TfL @mildredslondon @Bills_Food @WHSmith

@amdavies141a Hi there. Thanks for taking the time to share this with us. I’ll pass your feedback on to the Underground team. Have a wonderful weekend. ^DD

@TfL I have just been very impressed by the help offered to a blind passenger on the Victoria line by your platform staff first at Oxford Circus then at Victoria. Really good work by your people.

@krisvandesande Hi there. Thanks for bringing this to our attention. I'll get the team to look into it. Have a good weekend. ^DD

@tfl bus stop 7570 needs some IT love.

@EkezuIkpa_II Hi there. Thanks for bringing this to our attention. I'll inform the Jubilee line team to get it cleaned. Many thanks ^DD

@TfL Someone had been sick on the Jubilee line service, 15.06 departure from London Bridge to Stratford, carriage no. 96671. Get them to sort it out at Stratford. Vomit on rows of seats.

@51st__State Hi, sorry to see that the countdown is not working at this bus stop. You can report the countdown on Streetcare and asset operations team will look into this: streetcare.tfl.gov.uk Thanks, ^FM

@TfL #TFL really sucks

@geoff_wiv_a_g Hi Geoffrey, I'm sorry to hear about this. Please get in touch with our Penalties on Enforcement Team on 0343 222 3333 to look into this further. As the line is closed on bank holidays and weekends, please call them on Tuesday between 08:00-20:00. Thanks, ^FM

@TfL a friend of mine forgot to pay a £4 charge when out with his Father who is ill with cancer.He had a lot on his mind. You sent a Penalty Charge Notice of £90 when driving through the tunnel is £4. If he doesn’t pay it’s £180. How can he pay the £4 & get PCN cancelled? Thanks

@Chubbycherry77 Hi there, Yes you can travel on the DLR from Stratford to Canary Wharf with no disruptions. ^ MES.

@TfL good day. Is the DLR FROM STRATFORD TO CANARY WHARF WORKING TODAY? Or are they on strike again

Extended until 26 May 2026: Free cross-river bus and DLR travel* Free bus travel on SL4, 129 & 108 (full routes). DLR fares refunded between: • Greenwich/Cutty Sark ↔ Island Gardens • Woolwich Arsenal ↔ George V More info: tfl.gov.uk/modes/driving/… *Ends 23:59 on 26 May 2026

@Challahisl68646 Hi there, Sorry for the inconvenience there must have been issue with during payment process. Please call our Contactless Team on 0343 222 1234 between 08:00-20:00 hours, Monday to Sunday and my colleagues will assist you further.

@HSBC_UK Whose fault is this? I called you today and @TfL, but no one is taking responsibility. This happens way too often.

@Jonoakman Hi Jon, both are pay as you go options so you can use what you prefer. If you need to see the fare price, please use our single fare finder here: tfl.gov.uk/fares/find-far… Thanks, ^FM

@TfL @TLRailUK can I use oyster or is better to use contactless card from kings Cross though to st Pancras international then on to london bridge though the core

@Kieran_ayrshire Hi Kieran, Elizabeth line CCTV requests can be made by using our online form here: tfl.gov.uk/help-and-conta… ^CO

@TfL @Se_Railway staff at abbey wood tried to put me in the wrong carriage on 465 tried to tell me it right carriage when In fact it not as wheelchair space is red band and big symbol of the wheelchair space. How can I get CCTV of both train and platform.

@EdwardJ87857098 Hi Billy, can you confirm the location of that bus stop or tell us what routes serve it? Thanks, TA

@TfL hi she will. Bus stop d be back open on Loughborough road please

@thomas2hrk Hi, thanks for getting in touch. There are severe delays on the Victoria line due to a signal failure at King's Cross earlier. We are working to resolve this issue as soon as possible. Thanks, SW. #victoria" target="_blank" rel="nofollow noopener">tfl.gov.uk/tube-dlr-overg…

@TfL erm, the vikky line? is it okay?

@sameer27038259 Hi, I'm sorry that you're having this issue when trying to correct an incomplete journey within your web account. If you're still having trouble, please complete the form below to send details in and our refunds tram will be able to help. Thanks, TA tfl.gov.uk/help-and-conta…

@TfL why is online functionality for applications for incomplete journey refunds not working ? Desperate to cheat customers further ??

@rstzn7x89 Hi, thanks for getting in touch. I have passed your feedback on to our Revenue Team and they will get this looked into. Thank you for bringing this to our attention. SW.

@TfL @metpoliceuk can you PLEASE do something about the c.200 roller skating shitbirds who barge through the barriers without paying at nine elms literally every single Friday at 5-8pm without fail

@steph_janine Hi SJ, Fares are charged for the zones you travel through, so the change of train will only result in a higher fare if you have travelled through an alternative zone. content.tfl.gov.uk/standard-tube-… SW.

@TfL I’ve had to change lines at King’s Cross to get home via Liverpool Street. Will I be compensated on my Oyster card?

The Victoria line is diabolical and has been for the last few hours constantly stopping in the tunnel or platform. There is surely a correlation between paying so much to travel and getting a terrible service @TfL