Ticketmaster Fan Support

Ticketmaster Fan Support @TMFanSupport US & Canada Fan Support - 7 days a week, 9AM - 11PM ET. @TicketmasterCS for UK events. @ServicioTM for Mexico events. @TMIrelandHelp for Ireland events. Most of the answers to your questions can be found bit.ly/3N67Xmb

@RPMang Hello 👋 We'd be happy to take a closer look. Please send us a DM with your order number, the cardholder's full name, the email address associated with the order, and the last 4 digits of the payment method used so we can review the situation. -EE

@MortonAmpKC How do we process a refund? @Ticketmaster @kemsbn

Due to the threat of inclement weather, tonight’s Dierks Bentley show has been postponed to tomorrow, Sunday, June 14. All tickets will remain valid, and the lineup will stay the same for the rescheduled date. More information will be emailed to ticketholders directly.

Hello 👋 We'd like to take a closer look at this right away. Please send us a DM with your order number, the email address associated with the account, last 4 of the payment method used and screenshots showing the transfer status so we can review what happened with the tickets. -EE

@Ticketmaster I transferred and tickets and they have disappeared. They are not in either account 2hours before show. Awesome.

@ethan_mole Hello 👋 We'd like to take a closer look at this for you. Please send us a DM with your order number, the email address associated with the purchase, and the last 4 digits of the payment method used so we can review what happened. -EE

@blinkgilmore182 Hey 👋 Please send us a DM with the event name, venue, and details of the accessibility assistance you need. We'll take a closer look and see how we can help. -EG

@TMFanSupport been trying to get help with an accessibility issue, I’ve reached out to Live Nation, the venue and the organizer of the event and no one is answering. Can I speak to someone who can actually offer some assistance?

Hello 👋 We'd like to take a closer look at this. Please send us a DM with the email address associated with the account, complete phone number you're trying to add, account holder's full name, postal code on the account, order # of the last purchase made using the account and the last 4 of the payment method used. -EE

max has been in @Ticketmaster CS hell for an hour. his phone number was corrupt in the system, so they removed it and told him to re-add it. their system will not let him re-add it. it’s being flagged as a VOIP number when it is a normal Verizon cellular number.

@sunshinemoon__ Hey 👋 Please send us a DM with the order number. We'll be happy to take a closer look at your seating location. -EG

@TMFanSupport @Ticketmaster @barclayscenter|| hi! my tickets are not marked as obstructed view, but I’ve seen similar seats with screens blocking the stage. can you confirm if my view will be obstructed? thanks! (@TeamAriana)

@TonyDull76 @tmfansupport is our only official Fan Support account for all US/Canadian events. Please ignore and report any other accounts claiming to be us. -EG

@Tmaster_F1 @TMFanSupport @Ticketmaster , is this an really support account that responded and dm… I’m a dummy and sent info before I realized it ugh this issue is getting so frustrating

@_MrsS_primary Hey 👋 Please send us a DM with the event name and the email address associated with your order so we can take a closer look at your ticket delivery status. -EG

@Ticketmaster Hi, I still have not received my electronic tickets for McFly on Thursday. Your email says I should receive ‘no less than 5 days before’ … it’s 5 days before.

@emilydawnlove Hey 👋 We have replied to your DM. Thanks for bringing this to our attention. 💙 -NG

@TMFanSupport FYI the email you sent last night to ticket holders for Mumford & Sons tonight in Toronto gives people directions to the wrong venue

@000lliissaa000 Hey 👋 Please send us a DM with your order details so we can take a closer look. You can also review our exchange and upgrade policies here: help.ticketmaster.com/hc/en-us/artic… -NG

@Ticketmaster pleeeeease do me a good one and upgrade my nosebleeds for Harry in the 4th July 🙏

@midwestmommma Please check your direct messages. -EG

Hey @Ticketmaster if I want to update my phone number, it’s probably because I don’t have the previous phone number anymore. So why are we still sending codes to the old one on file? Why not just send it to the email and make it easier

Hey 👋 We appreciate you sharing this feedback. Event Ticket Insurance is an optional add-on, and we understand your concerns about the checkout experience on mobile. We'd like to take a closer look at what happened. Please send us a DM with a screenshot of the charge, order #, cardholder's full name, email address and the last 4 of the payment method. -EE

@Ticketmaster your glitchy mobile checkout auto-added a $25.50 Allianz "Event Ticket Insurance" charge I never agreed to — pop-ups and reloading pages on mobile check out is a dark pattern. Very unpleasant experience. Please address.

@LanesBurner_ Hey 👋 Please send us a DM with your order number, the email address associated with the purchase, cardholder's full name, last 4 of the payment method used and a few more details about what happened so we can take a closer look. -EE

so I found out I couldn’t go to the @MartinGarrix concert tonight anymore while I was halfway to Barclays Center because apparently @Ticketmaster sold my ticket🤷🏻‍♂️ I bought these ticket months ago in presale what the hell

@AllTooMel31 Hello, please check your DMs. -EE

@esontour Ugh it doesn’t even give me an option to put the code in @TMFanSupport get to work pl

Hey 👋 Thanks for reaching out. Access from the waitlist does not guarantee ticket availability, and inventory can change quickly. We recommend continuing to check the Ariana Grande tour page and your selected event date periodically, as additional tickets may become available. -EE shop.arianagrande.com/pages/tour

DID ANYONE GET THE CODE FOR LA FOR ARIANA GRANDE??? WHERE AT THE TICKETS??? @Ticketmaster

@eternal1te Hello, please check your DMs. -EE

SOMEONE HELP ME I GOT OFF THE WAITLIST FOR ARIANA BUT THE TICKETS ARENT LOADING @Ticketmaster

@sujimtiny Please check your inbox, we’ve DM’d you. -UZ

Hello @TMFanSupport I sent an inquiry via DMs. Thank you!

@badomenslh Hello 👋 We'd be happy to take a closer look. Please DM us your order number, the email address associated with the purchase, the cardholder's full name, and the last 4 digits of the payment method used along with the reason for the refund request. -EE

@kala28_ @Ticketmaster refund me

NIE KURWA

@RachODonovan Please check your inbox, we’ve DM’d you. -UZ

@Ticketmaster I have attempted to log a formal complaint on the app however no link on app specifically for this query. Please send a link .

@ticketlover716 Hello👋🏼 Please check your DMs. -EE

@saumil @Ticket_Help2022 @Ticketmaster Why are accounts being fully transfer restricted for “fraud” when they are perfectly fine? I have tickets in NYC that are transfer restricted which is against the law.

Appreciate the engagement @saumil brings on here but have an issue with the selective transparency that isn’t building trust. If you want real transparency with @Ticketmaster fans, you can't ignore these 3 structural flaws: 1. The Queue: it has been directly said by the global president that the queue isn't random, contradicting public information where Ticketmaster has said otherwise. If the queue is not random, what is it? Device profiling? Purchase history? Transfer history? Fans deserve to know the rules of the algorithm determining their position, especially the ones that are constantly dead last in queue who have to waste valuable time and still not get tickets. 2. Predatory Partner Offers: The system allows "partners" to low-ball fans trying to unload unused tickets when they likely can no longer attend. Ticketmaster takes a fee, the ticket is bought way below market. Is the ticket flipped right back onto Ticketmaster as "Verified Resale" for a massive markup? Who profits on that spread? Why can only a set amount of people offer? Who are the partners that can even offer? 3. Missing Cart Timers: Dropping high-demand tickets without a cart lock creates a millisecond-level race condition. Humans cannot manually type faster than an automated API script. No cart timer means guaranteeing bots win the race to checkout. True transparency isn't just managing the PR narrative. It means addressing the mechanics that actively disadvantage fans. Fans deserve actual answers to this.