Tile Support

@nckplkt Thanks for getting in touch. We're sorry to hear about your misplaced wallet and would like to help in any way we can. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG

@TheTileApp @Uber What is the point of having a tracker in my wallet if it’s not going to track where my wallet is? I left my wallet in an Uber and I can’t get into contact with the driver, now I can’t track my wallet either. Can someone from either of these companies help?

@OneManicNinja Sorry to hear you haven't received a response from our Customer Care team. Could you please send us a direct message with your email address and concern? I'll be happy to coordinate this with our team and see if your email has been received. Thank you! -MM

@TilerSupport I submitted a request by email but I did not get a response. I have about 15 tile products, Do I need some kind of secret password?

@midasgoon We're sorry to hear that your Hello Kitty Tile is broken. Could you please send us a direct message with your ticket # or email address used to contact Customer Care? I'll be happy to coordinate with our team and check on this. Thank you. -MM

@TilerSupport, @Life360, @TheTileApp you guys give horrible customer service and selling faulty items, my hello kitty tile broke and I paid full price for it of $24.99 and now I cant get a replacement of a hello kitty tile that is on sale — def have to switch to apple now

@THEVictor1776 Thanks for getting in touch. The Customer Care team would like the chance to help. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG

@TheTileApp how do I factory reset my tile

@tukigamilito Thanks for getting in touch. The Customer Care team would like the chance to help with this. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG

@TilerSupport Hello, I’ve been using Tile for about a year and really enjoy it. For shared phones, the “Find” feature does not work. It always shows “This phone can not be reached,” and the phones can no longer ring each other through the Tile app.

@VenerableHomo We're sorry to hear about your lost wallet, and the Customer Care team would like the chance to connect and help in any way we can. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG

Highly recommend not using @TheTileApp as they have been no help getting my wallet located

@shrtkbm Thanks for getting in touch. The Customer Care team would like the chance to help with this. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG

Can @TheTileApp please give the app an update for iOS 26 support and stability? It’s the only app draining my phone after the days Apple said it would take for normalization stabilization.

@Kealnt7 We're sorry to hear about any difficulties when searching for your Tile, but we are glad to hear you found your wallet. Please contact us via our help page: support.life360.com/hc/en-us. We would love to connect and help in any way we can. Looking forward to hearing from you. - MG

@TheTileApp My wallet… I used my tile app and it made no noise… took me a long time to find it and it didn’t sound off until AFTER I picked it up. This is not the first time. Need to look at something more reliable.

tell us about a time you lost something important 😬

@fathead24531974 Thank you for bringing this to our attention. Please contact us via our help page: support.life360.com/hc/en-us. We would love to connect and help in any way we can! Looking forward to hearing from you. - MG

@TilerSupport my slim 360 wallet finder will not play sound when trying to locate it but shows signal strength

@Img_ejecta Thanks for getting in touch. The Customer Care team would like the chance to help. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG

@sheldonbk Thank you for bringing this to our attention. Please contact us via our help page: support.life360.com/hc/en-us. We would love to connect and help in any way we can. Looking forward to hearing from you. - MG

Is it just me or is @TheTileApp totally useless? Only one notification has been real and the other ones in the last few days have been when I've had the items on me or quite close nearby. It seems that I've wasted money both for devices and the subscription

@spg413_sam Thank you for bringing this to our attention. Please contact us via our help page: support.life360.com/hc/en-us. We would love to connect and help in any way we can. Looking forward to hearing from you. - MG

I love paying money for @TheTileApp every month so that I can get notifications that I've left my wallet somewhere when it's in my pocket. And anytime I actually want to find my wallet it won't connect

@MitchellMossWx Thank you for reaching out to us. Please contact us via our help page: support.life360.com/hc/en-us. We would love to connect and help in any way we can. Looking forward to hearing from you! - MG

Well loved.. @TheTileApp any hope for a replacement? Don't think this will survive much longer being like this.

@MiddleStegenga Thank you for reaching out to us. We are sorry about the confusion. Our system does show that a Tile Sticker has been processed, so there should not be any issues. If you need further assistance, please do not hesitate to get back to our Customer Care Team. - MG

@marickab Thank you for getting back to us. We apologize for any confusion. The redirect is correct, and your support request should be handled via chat started through this link. May we ask for your support request ticket number? You may also send us a DM. Thank you. - MG

@TilerSupport This redirects straight to the life360 page - its all very confusing - when I was on the chat they told me to go to tile support in the app, but like this link it goes straight to this. Obviously connected but no one has straight answers. Go to Reddit & check out the confusion

@TilerSupport i used to love this product, but OMG it is so cumbersome now - I have about 6 tiles on my account I want to delete, hiding them makes no sense. I want them completely gone both the tile is dead and I no longer have the device. How can I delete?

@ChrisC0bain Thank you for bringing this to our attention. Please contact us via our help page: tileteam.zendesk.com/hc/en-us. We would love to connect and help in any way we can. Looking forward to hearing from you. - MG

@TheTileApp took canceled my premium protect plan a day before they could pay reimbursement. So now I’m out $99 + $250 for my headphones

@JAH59 Thank you for bringing this to our attention. Please contact us via our help page: tileteam.zendesk.com/hc/en-us. We would love to connect and help in any way we can. - MG

@TheTileApp why can’t I rename an item. I have followed your instructions for iOS and it’s not working?

@bartdog66 Thank you for bringing this to our attention. Please contact us via our help page: tileteam.zendesk.com/hc/en-us. We would love to connect and help in any way we can. Thank you. - MG

@TheTileApp EVERY. SINGLE. TIME.

@dampajoo1 We're sorry to hear about this. Please contact us via our help page: tileteam.zendesk.com/hc/en-us. We would love to connect and help in any way we can. Looking forward to hearing from you. - MG

@TheTileApp I use your products to track my cats. It's not OK that your app stops working randomly. This is life or death. Fix this.