Greg

@DaveMarshak @WestJet WestJet’s awful management has cut back ground staffing levels for customer service and it’s making for a terrible customer experience. WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds.

@DonovanWillick @WestJet WestJet’s awful management has cut back ground staffing levels for customer service and it’s making for a terrible customer experience. WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds.

@WestJet why can’t agents at the gate help people on delayed flights?

@Miller1Lance @ExecutveU77 @pocket_aces7777 @WestJet @AHoensbroech WestJet are abysmal at handling downgrades or issues. They leave customers with zero options, no customer service. The most insulting part is that they refuse to offer a fair refund to compensate for the downgrade. Awful airline now.

Worst food in the industry, which is really saying something, they charge for premium seats then switch the plane and don’t refund fairly. They are so damn corrupt. Platinum flyer here and I would love to see @AHoensbroech fired and a CEO that actually cares about the customer verses his bonus.

Pro tip: @WestJet is still running these planes where they pack you in like sardines and the seats don’t recline 😠

@Miller1Lance @WestJet WestJet spent the first 25 years building a proud reputation as a friendly and reliable airline with good customer service. Mottos like “owners care” and “careanteed.” @AHoensbroech has been destroying that reputation for the past 4 years. Sad downward spiral.

@WestJet has become such a shitty airline. When it was employee owned it was awesome, now the current CEO is driving it to the ground. Delays, switching planes, dog food for meals, and total disregard for the customers. FIRE THE CEO and get someone that knows that the fuck they are doing.

@djjohnhookah @WestJet WestJet is so unreliable now. They cancel or delay flights at last minute, don’t provide a clear reason, don’t rebook pax timely, their IT doesn’t work, they refuse to rebook on other airlines or offer any compensation. And their customer service is unreachable. Awful airline.

@WestJet we are just about to board flight 2135 which was to leave cancun at 2pm today. Westjet stranded us and refused to cancel the flight so thy didn’t have to comp our hotels.

@BButlerTweets @WestJet That happens way too often on WestJet. They are abysmal at handling downgrades or issues. They leave customers with zero options, no customer service. The most insulting part is that they refuse to offer a fair refund to compensate for the downgrade. Awful airline now.

Fun fact: @WestJet thinks it's perfectly acceptable to move half of my family from the premium economy seats I booked and paid for months ago to the back of the aircraft with no notice or recourse. I remember when this company prided itself on customer experience. Total joke.

@NickBaldonado @BButlerTweets @WestJet @AHoensbroech WestJet’s awful management has cut back staffing levels for customer service and it’s making for a terrible customer experience. WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds.

@BButlerTweets @WestJet Hey @AHoensbroech. I'm having a low level customer service agents tell me that they are the highest level of your organization that are able to help people and there's no recourse past them. Is that how @WestJet is really run? because I'm also an unsatisfied customer.

@yyccammo @WestJet It’s a tough situation, but WestJet is dropping the ball badly. They aren’t rebooking pax timely, have been way slower than other airlines at adding capacity to recover, communication is awful, and their customer service is unreachable. Awful airline.

@westjet stranding people at Maui airport in the middle of a storm with no communication water food or blankets to sleep in the terminal after cancelling multiple flights including fictisious rebooks, with an infant no less with no hotels available is completely unacceptable. I will go out of my way to avoid westjet on all future travel and promote other to do the same with my story... and don't give me weather BS we were at the airport for 24 hrs and flights have been landing and taking off from all other airlines....including other westjet flights no less.

@YYC_Maui @WestJet @Maui WestJet is so unreliable now. They cancel or delay flights at last minute, don’t provide a clear reason, don’t rebook pax timely, their IT doesn’t work, they refuse to rebook on other airlines or offer any compensation. And their customer service is unreachable. Awful airline.

@WestJet hi WestJet we have had 2 cancelled flights in @Maui and none of your staff can help us. 2 days inn the airport and blankets, no food voucher. Getting told the WestJet people at the door are not westjst employees and they know nothing to help us....

@daveschultz1977 @WestJet That happens way too often on WestJet. They are abysmal at handling downgrades or issues. They leave customers with zero options, no customer service. The most insulting part is that they refuse to offer a fair refund to compensate for the downgrade. Awful airline now.

Booked month ago in premium on @WestJet. 2 days before they moved us out to economy. Called and apparently nobody in the entire giant WestJet corporation can help. What trash. Been a credit card holder and only flown with them for years. Won’t be doing that again.

@randyserious @WestJet @sunwing WestJet’s awful management has cut back ground staffing levels for customer service and it’s making for a terrible customer experience. WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds.

It’s not like you didn’t know we were all coming. @westjet @sunwing #pvr massive line up to check in and drop bags

@CanRevAgency Have you actually tried calling yourself? Wait times show 44-48 minutes, but says call back later and can’t even get on hold.

@TravelsofGreg If you do need to call, please check the wait times first. When it says “not available”, your call will be redirected to the automated line. To reach an agent, please only call when a wait time is displayed here: canada.ca/CRAWaitTimes. Thanks for your patience. /2

Forgot your CRA user ID, password, or the answers to your security questions? You may be able to self-serve and regain access to your CRA account by going through the online registration process again! canada.ca/en/revenue-age… #CdnTax

@DanJohnsonAB @WestJet @annedrewa If they bumped you off a flight due to overbooking, they’re supposed to ask for volunteers first before involuntarily rebooking. WestJet is awful about this and ignores the rules. Check your rights and file a CTA complaint if they did bump you.

@Westjet passengers. I booked and paid to fly back Sunday am from giving a talk in Vancouver. Suddenly my seat is cancelled and rebooked to Monday. "Storm in Calgary". I have to teach university classes Monday morning. But my flight WS116 is on the board. @annedrewa

@DrewThorne28606 @WestJet That happens way too often on WestJet. They are abysmal at handling downgrades or issues. They leave customers with zero options, no customer service. The most insulting part is that they refuse to offer a fair refund to compensate for the downgrade. Awful airline now.

@WestJet flight from Tampa to Toronto really screwed things up with premium seating. After paying 8 months ago, they bumped us from premium to row 25 due to plane change. Plane changed back but our seats were gone. Poor service and longer line than economy for resolution.

@zaidi71774 @WestJet WestJet’s awful management has cut back ground staffing levels for customer service and it’s making for a terrible customer experience. WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds.

@WestJet Where the hell is your check in staff at the Houston airport?

@SethBossertNHL @WestJet WestJet is so unreliable now. They cancel or delay flights at last minute, don’t provide a clear reason, don’t rebook pax timely, their IT doesn’t work, they refuse to rebook on other airlines or offer any compensation. And their customer service is unreachable. Awful airline.

Thanks @WestJet my day is ruined 😭

@BaseOverApexInc @AHoensbroech @WestJet WestJet used to be friendly and reliable. They have lost their way. Poor reliability, awful customer service, useless app and website, the worst legroom, and a weak loyalty program. The worst part is their customer service won’t even resolve their own mistakes. Awful.

@AHoensbroech @WestJet It seems booking a flight and seats means nothing to Westjet, even when both passengers are platinum. Miffed to find I won't be sitting with my wife on our return flight.

@OneMileataTime Good news. Too many ignoring the rules and lacking common sense.

Good: United Threatens To Kick Off Passengers Who Don’t Use Headphones onemileatatime.com/news/united-th…