Greg

@ElenaTruelove @WestJet WestJet is so unreliable now. They cancel or delay flights at last minute, don’t provide a clear reason, don’t rebook pax timely, their IT doesn’t work, they refuse to rebook on other airlines or offer any compensation. And their customer service is unreachable. Awful airline.

@JimChuong WestJet. Spent the first 25 years building a proud reputation as a friendly and reliable airline with good customer service. WestJet’s current leadership has been destroying that reputation for the past 5 years. WestJet’s customer service is abysmal now. Sad.

Name a company that completely lost its original vibe:

@DrBellinger @WestJet WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds. Awful.

The @WestJet policy of "no carry on" bags is absolutely obscene, even by airline standards. My flight was barely 50% full, yet I had to pay at the gate $70!! to check my bag because apparently I had the wrong type of ticket. If flying to/from Canada, use someone else. #gouging

@makeitBUtiful You know it’s a scammer when they reach out quickly and seem eager to help. The real WestJet just ignores customers, doesn’t answer calls, and leaves them stranded. Such an awful airline now.

Will the REAL #westjet please help?

@ryan_joseph1308 @WestJet WestJet spent the first 25 years building a proud reputation as a friendly and reliable airline with good customer service. WestJet’s current leadership has been destroying that reputation for the past 5 years. WestJet’s customer service is abysmal now. Sad.

As a platinum member with @westjet for over a decade. I would never reccomend this shitty airline. They keep lowering the bar at an insane amount

@SandieDouglas5 @WestJet WestJet are abysmal at handling downgrades or issues. They leave customers with zero options, no customer service. The most insulting part is that they refuse to offer a fair refund to compensate for the downgrade. Awful airline now.

@WestJet Hey westjet, can you guys explain to me why you guys canceled my premium flight and rebooked me in economy on a flight that has me on a 8hr layover with a child and have no provisions for accommodation? The cancelation I get, but I purchased a PREMIUM flight! Be fr

@WxPilot @WestJet WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds. Awful.

@WestJet You guys are so disrespectful. You chose the only aircraft with bad legroom and no reclining seats for a 5 hour minimum flight from Toronto to St. Lucia today May 17th? It is the only aircraft outfitted that way! I, AMONG EVERYONE ELSE, PAID FULL FARE! #westjet #canada

@googono3 @WestJet WestJet is so unreliable now. They cancel or delay flights at last minute, don’t provide a clear reason, don’t rebook pax timely, their IT doesn’t work, they refuse to rebook on other airlines or offer any compensation. And their customer service is unreachable. Awful airline.

.@WestJet my Toronto → Winnipeg flight was cancelled and I was rebooked with ~2 days delay / overnight via Calgary, despite earlier Toronto–Winnipeg options being available. I’m now at YYZ T3 and need urgent manual re-accommodation on the earliest reasonable routing. DM me now

@LanceReiter @WestJet WestJet is so unreliable now. They cancel or delay flights at last minute, don’t provide a clear reason, don’t rebook pax timely, their IT doesn’t work, they refuse to rebook on other airlines or offer any compensation. And their customer service is unreachable. Awful airline.

@WestJet Just wanted to thank you for cancelling my flight an hour before and not being able to rebook me to get to my dad’s funeral service tomorrow. As usually so helpful to keep me on the phone for 3 hours as well. Another unsatisfied WestJet customer.

@bytheglassusa @WestJet WestJet spent the first 25 years building a proud reputation as a friendly and reliable airline with good customer service. WestJet’s current leadership has been destroying that reputation for the past 5 years. WestJet’s customer service is abysmal now. Sad.

Pretty disappointed with @WestJet lately. As a Platinum member, I’ve had a Rewards review unresolved for months, follow-ups met with template replies/no response, and an APPR clarification ignored. Loyal customers shouldn’t need to escalate publicly for a real response.

@JimChuong WestJet spent the first 25 years building a proud reputation as a friendly and reliable airline with good customer service. WestJet’s current leadership has been destroying that reputation for the past 5 years. WestJet’s customer service is abysmal now. Sad.

WestJet is building quite the reputation

@curiousinvest17 @WestJet WestJet’s awful management has cut back ground staffing levels and it’s making for a terrible customer experience. WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds.

Landed in Toronto with a short 80 mins to a connecting flight. Have to clear customs and recheck luggage. Have been sitting 3 feet short of the gate for over 30 mins. @WestJet

@OneMileataTime WestJet spent the first 25 years building a proud reputation as a friendly and reliable airline with good customer service. WestJet’s current leadership has been destroying that reputation for the past 5 years. WestJet’s customer service is abysmal now. Sad.

WestJet’s Sneaky Lie To Avoid Paying Compensation For Cancellations? onemileatatime.com/news/westjet-s…

@tiachioca WestJet used to be friendly and reliable. They have lost their way. Poor reliability, awful customer service, useless app and website, the worst legroom, and a weak loyalty program. The worst part is their customer service won’t even resolve their own issues. Awful.

WestJet delay leaves Calgary family out thousands of dollars: another case. Surprised? It’s a pattern. calgary.citynews.ca/2026/04/23/wes…

@LiveLife8898 WestJet spent the first 25 years building a proud reputation as a friendly and reliable airline with good customer service. WestJet’s current leadership has been destroying that reputation for the past 5 years. WestJet’s customer service is abysmal now. Sad.

cbc.ca/news/gopublic/… We were long time WestJet clients and watched service start going down the tubes when ONEX bought them in 2019. They started doing stuff like this, with it getting to the point where we could not longer trust them to deliver reliably, or with honesty. We have switched to other airlines and cancelled our RBC WestJet Mastercard, as it no longer has any value. @RBC @WestJet

@KaileaandTim @WestJet WestJet used to be friendly and reliable. They have lost their way. Poor reliability, awful customer service, useless app and website, the worst legroom, and a weak loyalty program. The worst part is their customer service won’t even resolve their own mistakes. Awful.

In all our travels, we found @WestJet to be the worst airline. Customer service was horrendous and their overbooking flights are problematic and recurring. We chose not to fly #westjet ever again. What’s the worst airline in your opinion?

@Andrew_Sully @WestJet WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds. Awful.

@westjet Cmon westjet, 4.5 hour flight and almost no food available at row 9 of the plane. Apparently no sandwiches or power bowls available. Horrific for an evening flight after business meetings

@markmandel007 @WestJet WestJet are abysmal at handling downgrades or issues. They leave customers with zero options, no customer service. The most insulting part is that they refuse to offer a fair refund to compensate for the downgrade. Awful airline now.

@WestJet I need some help. Flight for me and my daughter downgraded out of premium without notification even though there are still premium ticket being sold today. Call center was not helpful.

@FoodSighman @WestJet WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds.

@WestJet - I've noticed your premium cabin meals getting worse and worse, is this a cost cutting exercise?

@toripilled WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds. Awful.

Westjet is actually ghetto as fuck this is worse than Flair