Amazon.co.uk

Hi there. We're very sorry to see that your order was delivered in this manner, this definitely isn't the experience we strive for. Please send us a DM on our @AmazonHelp account here: amzn.to/4tuWChS, without including any personal details in your message to us. We'll be here to assist with further escalating this concern for you. -Ava

@AmazonUK thanks for the express delivery. Let’s hope it still works…… it doesn’t.

@tractorgirly Hello! We're sorry to hear your items didn't arrive! Without providing any personal details, please send us a DM on our @AmazonHelp account here: amzn.to/4t9G4Mi, so we may look further into this with you. -Hailey

@AmazonUK placed two urgent orders for packing items over the weekend both were prime and next day delivery which didn’t transpire. Your AI chatbot is bloody useless and despite being promised delivery today they didn’t appear and I can’t speak to anyone about it. Can you please put the human beings back in charge again? Because I will now have to go and buy these items tomorrow from a shop instead as I only have a short window to pack my stuff and will be expecting a refund now. But why advertise items as prime or next day when that’s clearly doesn’t happen?

Hi there! We're sorry to hear about any inconvenience caused by the quantity limit. Items with quantity restrictions have very low prices and/or a limited supply, and we want to ensure that many customers are able to order them. As prices and product supply change, these limits may change too. -Brooke

@AmazonUK @amazon @amazon Why on earth have you arbitrarily set qty limits on how many of a particular item I can buy? People like teachers or small craft or home businesses or indeed charity workers that don't want or need to open a business account are hugely inconvenienced by your policy. @SnopakeBrands

@phil6b Hi. We're sorry to hear your delivery instructions weren't followed again, and we'd like to escalate your delivery experience to our Operations team for review. Without sharing any personally identifiable details, will you please DM us? -AJ twitter.com/messages/compo…

@AmazonUK @AmazonUK so, despite replying to acknowledge driver's message he was about to deliver my parcel, he then rang bell... left parcel on doorstep (not safe place) and was back in the van before I opened the front door. HONESTLY, JUST DELIVER ACCORDING TO MY DELIVERY NOTES.

@AmazonUK once again I have had to report to customer services that my parcel was not delivered as per instructions. The driver drove off before I opened the door and he left the parcel on door step, not even the safe place. Its not hard. It really isn't.

@MohammadBahmat @Amazon_DeskHQ @MohammadBahmat We are very sorry for this delay and negative experience. Please send us a DM linked below, and we can get this experience further looked into for you. -Morgan twitter.com/messages/compo…

@MohammadBahmat Hi, we're sorry to hear about this delay with your order, and that you're unhappy with the service provided. Sometimes there can be delays to estimated delivery dates due to unforeseen circumstances. If your order doesn't arrive within 48-hours, please let us know. For more info about delayed orders, please see here: amzn.to/4aW6LOa. Thank you. -Morgan

@Lma69 Apologies. Please try from other browsers or devices to see does the same problem persist. If the issue continues, please reach out direct when you have a moment: amzn.to/UKContactUS. We'll be happy to help troubleshoot your concern. Thank you. -Tom

Is @AmazonUK compromised? Cant checkout or see order history.

@spentwinn You're welcome, we'll be in touch through your Message Center shortly amzn.to/UKMessageCenter. -Conor

@AmazonUK Just done that Thanks for your help Conor

@AmazonUK could you please advise on a order that was cancelled but no refund over 2 weeks ago?

@spentwinn We'd like a member of our team to look into this with you. Please submit your details here: amzn.to/4kP2HCp, and we'll be in touch. -Conor

@AmazonUK It's saying I don't have rights to message you

@spentwinn Please reach out to us via DM, and we will do our best to assist. Further, please don’t provide your account details over DM as we consider them to be personal information. -Conor

@AmazonUK Hi Conor thanks for reply, I was told that via a bot chat but the money has definitely been taken from my account

@davemabbott1984 @amazon @davemabbott1984 Hi there! We're sorry to hear about the poor delivery experience. Please DM us via the link attached, so we can further assist. Make sure not to share sensitive details. -Erika twitter.com/messages/compo…

@amazon @AmazonUK yet again your drivers never seem to amaze me, apparently thats a safe place, and cant even see the note on the door or even the letter box they passed to say behind the bins are safe even in the rain

Thanks for the update, glad to hear that your refund has been handled. We can definitely understand how frustrating it is with this being a repeat issue you've experienced. If you have any further issues, please don't hesitate to reach out. We'll be here to assist however we can. -Ava

@AmazonUK Already have done. They're refunding me once again. Not the first time with this locker.

Don't you love it when you order from @AmazonUK to go the locker to collect and it's empty 🤦.

@JurassicDorset Thanks for confirming. Someone will be in touch as soon as possible. -Pádraig

@AmazonUK Done ta

@JurassicDorset Sorry that the DM option isn't working for you. Please submit your contact details via the following link so we can look into this as a priority for you, thanks: amzn.to/4c1vJwC. -Kara

@AmazonUK Link not working.

@Lisa_83_ Hi, sorry to hear your order was delivered in this fashion. We'd like to help you with this, please reach out to us via DM. We'll do our best to assist. Furthermore, please don’t share any order/account information. -Jack twitter.com/messages/compo…

Hello there! We're sorry to hear there's a difficulty with your code, we know how frustrating that can be. You can learn more about redeeming a product voucher here: amzn.to/4bRXdEJ. Promotional codes can only be redeemed at the time you place an order. You can learn more here: amzn.to/4bTJ1uZ. Let us know if you're still seeing an error, we want to make sure this is resolved. -Issy

@AmazonUK trying to use a voucher code. Don’t seem to be working. Any advice?

Hello! We're sorry to hear about this experience with your delivery, that's definitely not the experience we aim to provide to our customers. Without providing account or personal information, please send us a direct message on our @AmazonHelp account here: amzn.to/4tJJW7R, so that we can look into this and help you further. -Abdelrahman

@AmazonUK funny handed to resident, and thanks to the driver being so lazy and couldn’t be bothered to post through letter box thats rt next to where parcels thrown, the items got wet and damaged, and due to being electrical items, they can not be used, great delivery