@suewoodison Hi Sue. We're sorry for the issues you've had. It certainly sounds as though it's been a disappointing experience. Please follow this link to make a formal complaint: ba.com/complaints. A member of our Customer Relations team will be in touch as soon as possible. David

@suewoodison That's really concerning to hear, Sue. Have you already travelled or are you still in the hotel? David

@suewoodison We can fully appreciate your reasons to want to speak with someone about this. I'm afraid we're unable to offer a callout, but if you'd like to submit a formal complaint using the link above, Customer Relations will be in touch as soon as possible. David

@suewoodison @British_Airways With regards to speaking to someone it is impossible, been trying your call centre to speak to someone since Thursday night, called multiple times every day at different times and just get cut off. Thurs - 13 attempts, Fri - 20+, Sat 10 attempts, Sunday 4, 1 yesterday, 1 today.