sue woodison

199 posts

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sue woodison

sue woodison

@suewoodison

Katılım Eylül 2013
192 Takip Edilen37 Takipçiler
Rob Rinder
Rob Rinder@RobbieRinder·
Good Morning Britain.. Last day for a while. A privilege to be gifted a platform to put truth to power for all of us. Thank you ⁦⁦@GMB⁩ and the brilliant team. ⁦@kategarraway⁩ ⁦@ranvir01⁩ ⁦@CharlotteHawkns
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sue woodison
sue woodison@suewoodison·
@British_Airways we have just received information that you have turned down our complaint. However only 1 issue in our complaint has been addressed. Who can I speak to?
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richard bacon
richard bacon@richardpbacon·
GMB. A behind the scenes treat for you.
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sue woodison
sue woodison@suewoodison·
@British_Airways We’ve already done this. A request has been logged but no one has got back to us. Perhaps you could look into this for us?
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British Airways
British Airways@British_Airways·
@suewoodison If you need assistance with changing your flights, please DM us your booking details and we'll help as much as we can. If you have a package booking, we'll need to forward your details to the Holidays team. 2/2 David x.com/messages/compo…
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sue woodison
sue woodison@suewoodison·
Hi @British_Airways where is the best place to make a complaint about a missed connecting flight due to a BA issue? Also the accommodation @British_Airways put us in overnight was abysmal. A very serious complaint has to be made about this too.
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sue woodison
sue woodison@suewoodison·
@British_Airways What we want to do is change a flight coming home. We’re still waiting on someone getting back to us. Are you able go help with this?
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British Airways
British Airways@British_Airways·
@suewoodison We can fully appreciate your reasons to want to speak with someone about this. I'm afraid we're unable to offer a callout, but if you'd like to submit a formal complaint using the link above, Customer Relations will be in touch as soon as possible. David
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sue woodison
sue woodison@suewoodison·
@British_Airways David, can I please ask you to follow the thread on @javascriptengi1 my husband has been tweeting about this for days now. The complaint link is a nightmare. We don’t recall all the flight numbers. We will do that when we’re home.
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sue woodison
sue woodison@suewoodison·
@British_Airways That link is a nightmare to follow. Just like the rest of our holiday due to stress and anxiety that has been placed on us. I expect you to arrange a phone call, as I should not have to waste any more time on hold to BA than I already have. Looking forward to the call- thank you
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sue woodison
sue woodison@suewoodison·
@British_Airways We couldn’t get put on a connecting flight until 5pm the next day. We checked out as early as we could and spent the day at the airport. I’m not one to complain , but this place was like nowhere I’ve ever been. And all of trip advisor agree. Why are BA sending people there still?
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British Airways
British Airways@British_Airways·
@suewoodison That's really concerning to hear, Sue. Have you already travelled or are you still in the hotel? David
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sue woodison
sue woodison@suewoodison·
@British_Airways And had no bed for my daughter. The reviews on this hotel are appealing. Yet BA still send ppl here. How dare BA make my 3 year old daughter sleep in that hell hole!
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British Airways
British Airways@British_Airways·
@suewoodison Hi Sue. We're sorry for the issues you've had. It certainly sounds as though it's been a disappointing experience. Please follow this link to make a formal complaint: ba.com/complaints. A member of our Customer Relations team will be in touch as soon as possible. David
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sue woodison
sue woodison@suewoodison·
@British_Airways Hi David, thanks for reaching out. I would appreciate it if you could arrange for someone to call me with urgency. In addition I will be making a formal complaint. My main issue is the hotel that we were put up in. It was absolutely disgusting. It stank of weed and smoke.
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sue woodison
sue woodison@suewoodison·
We want to change a flight. We booked through Expedia but as our outward flight was delayed because of BA issue and thus changed @Expedia say you now control our booking.
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sue woodison
sue woodison@suewoodison·
Hi @bookingcom would you be able to help me out with a problem. (Pre booked taxi)
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sue woodison retweetledi
Peter Egan
Peter Egan@PeterEgan6·
I’m going to post further comment later but in the meantime here is the man who is being vilified this morning for being what he is a hero : CNN Heroes Tribute: Pen Farthing youtu.be/JoEHUUFxUNM via @YouTube
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