@O2 3 weeks, 2 complaints logged, a helix case raised over 30 hours of calls to the customer service line over 30 hours on chat and still no resolution… All because of a sales person cocking the order up!!! We can’t cancel and we can’t return as the order is sat at processing

@teamhill888 Hi Lee, we're very sorry to hear about the issue you're having with your order. If you have spoken with the team we're sure they are working to get this resolved for you.

@O2 For 3 weeks??? No messaging and no updates - having a live complaint and helix clearly makes zero impact. Even your store and area managers don’t know, your complaint team assured us it would be sorted ten days ago and still nothing…. All because the system is not updating order

@teamhill888 If you do wish to reach out for an update from the team you can do so either via Facebook facebook.com/o2uk or by calling in on 0344 809 0202.

@O2 Have called and been on chat - is Facebook chat more efficient and will they sort- I doubt it

@teamhill888 Thank you for letting us know. We're sure the team will be able to help.

@O2 Nothing has happened for over 3 weeks so not hopeful as zero updates and zero progress. As it stands we are just sat waiting

@teamhill888 We do apprecaite the frustration with waiting for an update. Hopefully the team will have an update soon.

@O2 Still no update - day 23 - no answers and no plans!! At what point do @o2 recognise this is unacceptable and someone with seniority will step in and resolve or do we just sit in a never ending loop of chasing and waiting

@teamhill888 As you haven't heard from the team we would advise reaching out to them either via Facebook facebook.com/o2uk or by calling in on 0344 809 0202.

@O2 Have done and been on phone again today and zero update to the complaint or helix case - disgrace

@teamhill888 Our apologies there was no update for that. What did the advise the next steps were?

@O2 Apparently the helix case that has been sat with back office not been worked on - the complaints team have advised it will be deadlock if not actioned. They do not understand why this hasn’t been sorted and can’t provide a response to when. Disaster, 20years a customer

@teamhill888 Were you advised a timeframe for the deadlocking of the complaint?

@O2 Your colleague told me Thursday that they would contact me without fail on Saturday at 11am. He advised that if this didn’t happen it would go to deadlock - the complaining hasn’t moved since 29/12 - zero movements and update and your chat basically said nothing anyone can do

@teamhill888 Thank you for that information. As that timeframe has passed we would advise contacting in again so this can be moved to deadlock as per your previous conversation.

@O2 We have called again, have been on chat as well and no update

@teamhill888 We can certainly apprecaite your frustration with this Lee. Our apologies again that you're not further forward. Sadly due to being unable to access account via this platform currently we're unable to assist in getting this move forward. What was advised on the call/chat?

@O2 We are just being passed around - hence the ofcom complaint and now being charged for new contract and phone - store can’t help either - cannot believe that no one in o2 can help