Emma Ng

@LivHedley4 @EE @ee I’m having the same problem. I’ve reported it but it’s “we’ll look into it over the next 48 hours”. That’s not good enough. I need to make an urgent call. I can’t wait 48 hours! Please ask one of your EE guides to call me

@EE are you aware that people are unable to make calls? I can’t. My partner can’t. Messaged friends and family on EE and they’re struggling too…

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@BootsHelp Thanks - finally managed to log onto my account today.

@EmmaLCD Hi Emma, we're sorry to hear this. We can confirm that the relevant teams are aware of this current issue and are working to resolve this as quickly as possible. Please clear the cookies and cache on the device that you're using and try a different browser. Thanks.

@BootsUK there is something wrong with your website and app. I can’t log onto my account online or purchase via the app for over half an hour!! What does this error message mean? The user does not have the authority to run this command "OrderCalculate".

@nextofficial Website is not responding, was working fine earlier but now I can’t access VIP sale at all. Have tried numerous times to reset and clear cache. This always happens when there’s a VIP sale. The items in my basket have properly sold out by now! Not good Next!!

@nextofficial I finally got on after an hour but the add to basket is missing, so can’t even buy anything!

Sorry if you are having problems accessing our VIP sale online. Our systems teams are working hard to resolve this issue as fast as we can. Please keep trying.

@nextofficial what is wrong with your website? I can’t add anything to my basket on the VIP sale. I queued for an hour to get on as well.