EE

We already talk football with our hands. Let's use them to learn British Sign Language. As @england @fawales @northernireland @scotlandNT lead partner, EE & @royaldeaf are upskilling fans, so that Deaf BSL users feel included in football conversation. Support. It’s in your hands.

Good evening, Gillian. I'm really sorry that there's been so much trouble with topping up your phone. If you give our PAYG team a call, we can check the account and find out what's happened with your top up. You can find all of our contact details here ee.co.uk/help/contact-ee.

@EE ... Could someone from EEtop up card please contact me... I tried to top up my phone because @tescomobile are unable to help me topping up my mobile on their app... so I topped up using EE... they took £19.60 from my bank account but have failed to top up my phone... I would

@wuxmedia Hi. For broadband assistance, text HELP to 61998. 1. We’ll run tests to find out what’s going on. 2. If you need an engineer, we’ll text you to book a slot. 3. If not, we’ll call you within 30 minutes to solve your issue.

@EE What's happening my broad band is down via you on BT... And your bb tracker is offline. So... Not really sure what you can propose. This is also the third time this week and had a whole day in the weekend out which is in you sla but cmon

Good evening, Lee. I'm really sorry to hear that you've been left feeling disappointed when checking your upgrade options. I'd really recommend speaking with our upgrades team again to see if there's anything else that we might be able to do for you with regard to your plan. You can find all of our contact details here ee.co.uk/help/contact-ee

@EE what absolute joyful conversation with you guys…. Not!! Customer over 25 years 3 lines 2 devices no loyalty shown by “the nations favourite network”

@TerrierEmz Sorry to hear that there's a long wait between ordering and having your broadband installed. If you give us a call on 150 or 07953 966 150, one of our team will be able to look at what might be causing the delay.

@EE I ordered fibre in April, open reach came did the checks and have to come back, they cant come till end of June why the long delay

@Hasbullins Hi. We would like the opportunity to look into this problem in more detail for you. Please contact our technical team by dialling 150 from your EE mobile or 07953 966 150 from any other line. We will be happy to investigate any signal issues.

@EE once again signal and 5G down. Absolutely shite.

@LittleBolideG You can check here for a list of direct partners, that may call on our behalf - ee.co.uk/help/profile/m… If it's not on the list, it's likely not us but if give us a call on 150 and our team will access your account to see if we have called you.

@EE Hi- just had a call from a third party claiming to be calling from EE regarding adding a discount to my bill for loyalty. It came from a mobile number no official channel or text marketing. Is this actually EE?

Afternoon Paul. We're sorry to hear about the experience you've had when speaking with us on the phone. This is most certainly not the experience we'd expect. If you're no further forward with the support needed, please give us a call on 0800 956 6000 so we can pick up from where we left off and ensure you're given the best support moving forward.

On the phone for 45 to @EE they cold transferred me to another department twice. Excellent customer service is not what they suggest it is

Hi, Dave. Sorry to hear you're experiencing some signal issues today. If you click on the link below, you can check for signal issues and updates in your postcode area.👇 ee.co.uk/help/service-s… If you need further technical assistance, please call our technical team on 150 from your EE mobile.

@EE Can you tell me if there’s a issue with the signal in Merthyr Tydfil please, sat my the swimming pool and there is no internet and I’m 300 yards away from the ee mast

Good afternoon, Rob. I'm really sorry that you've been having trouble with your service for the past couple of months. I completely appreciate that you need this to be sorted as soon as possible. If you get in touch with our technical team, we'll take a further look into what's going on with this area for you. You can find all of our contact details here ee.co.uk/help/contact-ee

Hello @EE ..... this area of Tottenham Hale has had zero reception for over 2 months now Can you fix this please? Pay a small fortune for your service.

We'd always want to make sure you're getting the most out of your EE service, you can check our coverage and status checker to see if anything is going on 👇 ee.co.uk/help/mobile-co… If that doesn't help then our customer care team would be more than happy to take a look, you can reach them on 150 from an EE mobile or 07953 966 150 from any other line.

@EE if you want me to stay and take out a contract this isn’t a good start It’s now Day 2 without the service I’m paying for As of Tuesday 12 May 2026 at 10:11 am INDOOR 5G/4G is stuck at one bar mobile internet is completely down and calls/texts are unreliable…

@aleroaa_ I'm with you, the team will be able to help with that too.

@EE But I can’t actually view the bill online

@EE can’t login to the app even after verifying my account multiple times. Also can’t access my bill I was unusually charged. I need assistance please

@PlayforthSarah Hi Sarah, it's a shame you haven't received the returns packaging yet. It would be our customer care team who help arrange this so I would recommend getting in touch with them and they'll be able to check up and chase this for you.

@bt_uk is anyone actually going to send me envelope to send old box’s back or just keep telling me your going to charge me? I’ve asked yourselves and @EE multiple times. Good luck getting money from me when it is NOT my fault you do not have either boxes 👍

Hi Paul, if you text HELP to 66033, we'll run some tests in the background then either arrange for an engineer if needed, otherwise one of our broadband team would get in touch to help further. There's info on this, as well as other ways to get in touch for support, here 👉 ee.co.uk/help/contact-e…

@EE #eeissues #EEcomplaint #nointernet what exactly am I paying for???

Hi Ross, it's disappointing to read you're left feeling this way and I understand it must be frustrating. If you give us a call on 150 from an EE mobile, or 0330 123 1105 from any other phone, you'll be able to speak with one of our guides, including raising a complaint and if you remain unhappy, you can request to take it further. For other ways to contact us, please visit our website: ee.co.uk/contact-ee

@EE I frequently see messages like this on the EE app. It’s completely unacceptable when this is app is my sole way of managing my services - ironically I need to use the app to fix wifi issues. How do I complain please?

@1202Sammi Hi Samantha, the quickest way to raise a complaint is with our customer service over the phone, and you can request to take it further directly on the call if you remain unhappy. Details on ways to make a complaint can also be found on our contact page: ee.co.uk/help/contact-e…

@EE I’ve tried calling previously and it just sends me a text on what to do next which was no help. I’m trying the app again and if nothing comes of this I would like a direct email to put a formal complaint in. Not just the complaints they keep logging.

@EE please can you reply to my DM and assist. I can’t take any more of your team on the app it’s driving me insane and wasting hours of my time!

@Jacsplace3 Hi Jac, it's a shame to read it's back to how it was. It's worth getting back in touch with our broadband team so they can help investigate that further and make sure you get the right help with it going forward.

@EE Thank you, I did, and it improved slightly, but now back to this... 😒

It gets worse! @EE

@HeresJohnnyFive Have yourself a great day John 🙌

@EE #EE

@KazzyBay Hi Kazzy, door-to-door teams are out and about so if they are wearing the relevant clothing and have their ID, they would be legit; you can find more info about them on our help page here 👉 ee.co.uk/help/profile/m…

@EE do you still do door to door selling!? Neighbour had knock at 7.45 tonight - not really what you would expect these days - wondering if scam?

@aleroaa_ Hi Alero. You can take a look at your bill online or via your EE app. If you need a better understanding from there, the team on 150 or 07953 966 150 can have a closer look from there.

@EE I need to understand why I’ve been charged the way x10 of my usual bill and you are not providing any response??