EE

We already talk football with our hands. Let's use them to learn British Sign Language. As @england @fawales @northernireland @scotlandNT lead partner, EE & @royaldeaf are upskilling fans, so that Deaf BSL users feel included in football conversation. Support. It’s in your hands.

@JennyDockett Hi Jenny. You can call us on 150 from an EE mobile or speak to us in the EE app by selecting Help > Message Us, depending on your query. If you need to grab us from another phone, grab us on 07953 966 150. Simply listen for the options to be routed through to a colleague.

Hey @EE I've been a loyal customer for many years and your terrible customer service is driving me mad. Is there any humans who can help? Your chat bot has given up.

@SCampbell2010 Hey Sean. For all our latest releases, head to our new at EE page below. You can register for updates, so you can be first to know 👇🏻 ee.co.uk/new-at-ee

@EE will yous be launching the OPPO Find X9 Ultra??

@JosefHollywood Hi Joe, if you give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, you'll be able to speak with one of our guides for the right help.

@EE trying to contact you regarding my EE account and 4G WiFi Dongle. I can’t login!

@shauncroft1985 Hi Shaun. If you get in touch with our broadband team on 0330 123 1105 we'll be able to look into this for you.

@EE when someone is installing for a new broadband is it usually installed in such a bad way with the cable in the middle of the wall?!?!

Hi Marzy, our coverage checker is the best place to start to check for any possible issues in an area 👉 ee.co.uk/help/mobile-co… If no issue shows yet you're having trouble with your connection, our tech team are the right people to speak with for further support by calling 150 from an EE mobile, or 07953 966 150 from any other phone, and you'll be able speak with one of our guides for help.

@EE is it true you removed a mast in EN4 east Barnet area with no contact with customer base and no replacement so that there is now no reception at all? Because for the past week you seem to give customers random responses or no reported issues…. There is no signal at all now!

@n_ic_ola Hello. We would need to access your account to check this over. Please give our team a call once again from any phone on 150 or 07953 966 150, and we'll get you an update on your case. Our teams have been busier than usual, however we'll answer your call as soon as possible.

@EE hi, are you able to tell me the progress of a complaint. Logged something on 12th and have heard nothing. Thanks

@WTSMornin_Glory Hey :) there's a number of different reason why. Normally it would just depend on the stock of the variant you chose. I can't check from here but if you give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, the team will be able to check.

@EE I ordered a Pixel 10 pro 7 days ago but it hasn't been dispatched yet, is there a reason?

@hjmac41 Hi Helen, I'm sorry to hear you've left, I will pass your comments on to the team. I'm not sure why you couldn't port, and I appreciate this wasn't a good experience. I hope we can welcome you back in the future to show you how great we can really be.

@EE I’ve just transferred back to sky, I’ve only been with you for two years and you refused to port my telephone landline number over, one I’ve had for over 30 years. This is inexcusable as there’s absolutely no reason not to 🤬

@Hugo_Le_Mignon Hi Hugo, I'll get that passed along to the team. I appreciate being on hold is never ideal, even more so if the music quality is poor. Thanks for sharing your feedback with us.

@EE , what about an option to stop using music while I hold to speak with an agent? The quality of the sound is TERRIBLE, especially in an office environment trying to speak with EE for business!

@JulieeeShearer Hi Julie, thanks for reaching out. There shouldn't be anything stopping you from topping up, so please take a look at our website for all the ways you can do this: ee.co.uk/help/mobile/ma…

@EE why cant I top up??? Have tried multiple times/devices/payment methods.

@ManLikePaschal Hi Paschal, if you give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, to speak with one of our guides for any support getting set up.

@EE I need assistance setting up my 5G router

@Matty411 Hi Matt, we have a dedicated help page on our website for how to block unwanted texts, which you can find here 👉 #article-heading-2" target="_blank" rel="nofollow noopener">ee.co.uk/help/security/… In a situation where you've received any malicious contact or direct threats, you should report it to the police.

@EE @Ofcom I hope you can help me. I got this message from someone on your network and I'm wondering if you can do anything to help me to sort this out.

Hi Ben. If your PAYG SIM isn't used for a while, it goes into hibernation. We notify you during this process to give you time to contact us to let us know that the SIM is still in use and needs to remain active. You can see below how that process works 👇🏻 The contact you reference on WhatsApp and the other tagged account are impersonating us and are not genuine. Thanks for flagging. Ensure to block this account. ee.co.uk/help/mobile/ma…

@EETm153458 @EE please can you confirm that this is EE customer support, they've been calling me on WhatsApp trying to get my WorldRemit loggin details, I didn't share. I'm assuming that is not how you verify your customers identity..... Andrew and Mathius WhatsApp number +447916689067

@EE been your loyal EE customer for 20+ years, same number, everything connected to it. I went onto Pay As You Go as I'm out of the country for a while, a few months later you cancel my number WITHOUT my permission or informing me. Now I have no bank access. Thanks EE #Loyalty

@ehfar21 Hi. So I can get you to the right support can you let me know a little more on what you need?

@EE Hi, Currently yourself and Samsung are running free AI masterclasses at Westfield White City, featuring Galaxy AI demos and a £100 voucher for attendees. Sessions are fully booked, can I speak to one someone about this in DM plz #Samsung #EE #GalaxyAI  #London #Westfield

Hi Nas. We want to ensure the right support at all times. I would recommend giving our team another call later and we can get this looked into. If you are looking to raise a complaint you can do this directly here ee.co.uk/help/contact-e… via the webform and our team will be in touch ASAP.

Major communication provider with outage apparently meaning they can't even load accounts to resolve complaint with contract - or reply on X. Time to leave @bt_uk @EE .... @Ofcom

@Nicknotts Hi Nick. I would recommend speaking with our team here 07953 966 150. We can get this looked into and see what has happened. From what you have mentioned our team can check the details on this.

Red Nose Day is back, Friday 21st March!! 🙌 🎉 🎈 This year Comic Relief is serving 40 years of fundraising, alongside a whole host of funny faces from across the decades, because doing good never gets old. Find out more about this years Red Nose Day: bit.ly/38KwnNt

@LaurenceParry Hi Laurence. We'd like the opportunity to look into this problem in more detail for you. Please contact our technical team by dialling 150 from your EE mobile or 07953 966 150 from any other line. We will be happy to investigate any signal issues.

@EE me, trying to report the ongoing hopeless connectivity issues in Cambridge City centre - this would be rubbish if I was trying to post to insta, but it's unacceptable when we're trying to run a business and trying to take payments with no connection.

@jon_pound Hi Jon. We always take on board the feedback as it helps us to improve. We never want to see any issues and would love to get this checked out. I'd recommend speaking with our team directly so we can check this out for you here 07953 966 150.

@EE your Customer Service set up is dreadful, not the actual people you deal with but the policy as a whole. Your AI chatbot is beyond useless. I have a faulty Smart Hub that I need replaced as my WiFi keeps dropping out and feel like moving away from EE over last few months.

@DufferRoy Hi. This is odd. I'd recommend reaching out to our team so we can take a look and get this sorted for you here 0330 1234 150.

Hi @EE I’m unable to link my broadband a/c to the app. I have the ac no. but the app wants the billing a/c no? Is there a difference?

@judefrank19 Hi, Judith. We don't have access to customer accounts via social media. If you need help with your EE account, please contact our guides by dialling 150 from your EE mobile or 07953 966 150 from any other line. We will be happy to investigate any issues.

@EE I sent you a DM for help but just keep getting an automated reply which doesn’t help