Proton Support

@nicolashedger Thanks for the feedback - we'll pass it along to the team. You can navigate to "All settings" → "Subscription" and scroll down to "Notifications" and toggle off the "In-app notifications" feature in the app. twitter.com/messages/compo…

Hey @ProtonPrivacy, can you stop pushing offers in the desktop mail client? I’m already paying for the highest-tier plan, so upgrade prompts make no sense. Yes, I can hide them. But why show them at all?

@404Alta Feel free to contact us through 'Report an issue' so we can help further.

@ProtonVPN Just tried connecting via Stealth unsuccessfully

2025 was yet another difficult year for internet freedom. Governments shut down the internet to silence protests, manipulate elections, and control what their citizens could read and share. Here's what we witnessed, and how people fought back. 🧵 1/7

@MiloReewe Hello! Sorry to hear about the trouble. Are you using the web app or one of our apps for mobile (iOS/Android)? Can you DM us with more details so we can look into this and help troubleshoot? twitter.com/messages/compo…

@ProtonPrivacy @ProtonSupport the calendar is so freaking buggy. My appointments keep disappearing until I log out and log in again. Sometimes even this doesn’t fix it. Doesn’t matter if it’s a URL based calendar or a shared calendar created using proton calendar itself

@chuchengzi1 Please try some of the connection troubleshooting suggestions mentioned here: protonvpn.com/support/vpn-co… as well as changing protocols, particularly try the Stealth protocol: protonvpn.com/support/how-to… To learn more about this behavior, follow this link: protonvpn.com/support/does-p…

@ProtonSupport 中国地区不行了，win11无法连接登录，手机安卓端没问题

We are currently experiencing a partial outage affecting some of our users across some Proton services. We're working as fast as possible to fully restore services. We apologize for any inconvenience. Update: Services have been fully restored and no data has been lost. We're continuing to monitor the situation. Updates on our status page: status.proton.me/incidents/sqf3…

@528491air Hi! Thanks for the suggestion - we'll pass it along to the team.

@ProtonMail I’m using it. It‘s good, but it would be more perfect if the translation function could be added. 😍

Be like gail.com and use Proton Mail instead.

@tomcares Thanks for the follow up. An agent will be assigned to your case and help accordingly. twitter.com/messages/compo…

@ProtonSupport i didn't save the ticket number but i did appeal right away tjeares@proton.me

i think @ProtonMail has tragically found my tjcares account with them to be suspicious and suspended it. if anyone has messaged me there, i haven't seen it. please try to send me DMs on @x

@XFyerth Thanks for the suggestion - we'll share it with the team. twitter.com/messages/compo…

@ProtonMail @Outlook If you had a translation feature, your user base could double. Adding a built-in translation feature would make a lot of sense.

Can someone explain why @Outlook needs all that?

@zunderfist Thanks for clarifying. We'll share your feedback with the team. Navigate to "Settings" → "All settings" → "Subscription" and scroll down to "Notifications" and toggle off the "In-app notifications".

@ProtonSupport It's in your email client:

I see ads showing up in @Malwarebytes applications (that I pay for). I see ads in Proton (@ProtonSupport) applications (that I pay for). WHEN I PAY, I DO NOT WANT TO SEE ADS. Why do organizations not understand that?

@zero_dot1 Thanks for the feedback - we'll pass it along to the team.

Hey @ProtonSupport @ProtonPrivacy eure aktuelle Rabattaktion benachteiligt Bestandskunden, ich finde das nicht in Ordnung. Es wäre schön wenn man als Bestandskunde z.b. 10€ Rabatt bekommen würde wenn man z.b. 50€ Guthaben aufläd. CC @heiseonline @etguenni

@dwighthuertas Hi Dwight. Please send us a DM and flag the other services where you're having trouble with the autofill feature so we can report it to the team. twitter.com/messages/compo…

@Proton_Pass Dear Proton Pass team, I’m experiencing issues with the email and password autofill on certain websites, such as AliExpress and others. This doesn't happen on every site. I am using Safari on macOS 26. Could you please help me with this?

We’re heading to INCYBER Forum Europe 2026. Visit booth E09 to find out how we’re securing companies with easy-to-use encrypted solutions, keeping teams in control of their data. Join us at the booth and chat with our experts. We can't wait to see you!

@KateKateUSA 19.99$ is the standard monthly price (no commitment). 14.99$/month is the discounted rate when billed yearly. 11.99$/month is a limited-time promotional rate on the yearly plan. If you have any other questions, send us a DM to help clarify further. twitter.com/messages/compo…

@ProtonMail Quick ques: I see the spring sale for Duo. Price $11.99 regular $19.99. But when I look at Duo on the regular page (not special) it says $14.99. Which is it?

Your kid gets profiled online before they can spell 'privacy.' We're aiming to change that with #BornPrivate. 1 / 5

Hi Thomas. Thank you for the feedback - we'll pass it along to the team. Once you dismiss the modal, it should not appear again. Also, you can disable any in-app notifications by accessing your account at account.proton.me  → "All settings" → "Subscription", scrolling down to "Notifications" and toggling off "In-app notifications".

Dear @ProtonMail . I been a paying member for years , but if you don't stop your annoying duo upgrade spam it won't be for much longer. And for the love for everything holy , stop making an app for everything under the sun. Stay in your lane and do it well

@desintoxicacao Feel free to reach out to us at protonvpn.com/support/contact for further help.

@Entity_303__ @ProtonVPN can you guys give him some help?

WhatsApp começou a cumprir a Lei Felca bloqueando menores de 14 anos? E quem for falar com os Pais?

@j98 We're sorry you feel this way. If you are certain you want to disable the in-app ads, log in with your account at account.proton.me  → "All settings" → "Subscription", scroll down to "Notifications" and toggle off "In-app notifications". We hope this helps.

Is there a way to opt out of in-app ads please @ProtonVPN? I'm already a paying customer. I just saw a huge ad for Proton Drive in its own window, which is very offputting.

We're sorry to hear that. This usually happens when there are many users connected to the same server and trying to access the same website simultaneously, which may be interpreted as a bot, and you're then prompted with CAPTCHA. More often than not, simply switching to a different server should resolve this issue.

@ProtonVPN can you fix your swiz servers, every website has cloudfare and it hates the swiz servers

@beingdusmamud We've passed on your feedback to the team for future consideration.

@ProtonPrivacy We need a Proton Browser! Please build one 🙏

We were all born private. Then our parents signed us up for Gmail, and Big Tech spent the next decade building a profile on us before we were old enough to understand what that meant. It doesn't have to start that way for the next generation. #BornPrivate

@ed_8442164R Make sure to contact us through the mentioned form so that we can better understand what is happening n your side and further assist you.

@ProtonSupport Yes, tried all troubleshooting steps.

@ProtonVPN facing a lot of issues in connecting to the VPN. Have tried on mobile data as well as wifi, but unable to connect. And this is happening regularly.

@ed_8442164R Have you tried the rest of the troubleshooting steps? Also, feel free to try reaching out to us through the following link: protonvpn.com/support/contact

@ProtonSupport Unable to report the bug as well.

@simpleyurii Can you send us a DM with your device model, OS and app version so we can look into this? twitter.com/messages/compo…

@ProtonPrivacy і за це ви хочете, щоб я платив вам гроші?