Proton Support

@jabber_joe We've passed on your feedback to the team. You can follow our blog (proton.me/blog) and our socials for any news and updates.

@ProtonPrivacy For the love of God, make a Proton browser.

Chrome users last week were shocked to learn that a 4GB local AI model had been added to their browsers. The good news is that this can be easily uninstalled. Google being Google, it's not something they're just going to tell you; so let's look at the steps involved... 1/3

We have a free plan that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our free plan, and we don't ask for any payment details during signup (protonvpn.com/free-vpn).

@ProtonVPN Proton give me a free subscription 😔

it's called secure browsing, Joel. VPNs are NOT just for gooning 🙅‍♂️

@Inspired7525441 You can download the Proton VPN Windows app at protonvpn.com/download-windo…. We also have a dedicated step-by-step guide on how to set up and use the app, which you can find at protonvpn.com/support/proton….

@ProtonSupport Windows

@ProtonVPN how do I install you and keep using you? Ain't a tech savvie

@quatrixpm In order for us to help you recover your account, please reach out to us at proton.me/support/contact. We'd be happy to help.

@RandomHuman0001 To access local pricing, try upgrading from the Proton VPN application itself.

@ProtonVPN Dude will you lower the price for india? Per month rate is slightly high.

@angelrivas_art Which of our services are you using? DM us more details on what specifically isn't working for you, so we can look into this.

privacymaxxing

@devonwoodrup Docs is part of Proton Drive: proton.me/support/drive-…

@ProtonMail Proton Docs is on the Google play store? Can't seem to find it.

Lumo’s capabilities are currently focused on text-based files, although we’re working on the ability to upload and analyze more file types such as photos. We're also working on an update that will improve Lumo's speed and performance, so make sure to keep the app up-to-date for the latest improvements.

@ProtonPrivacy Lumo AI still doesn't support PNG files — one of the most common image formats. Also the app takes too long to load every time it's reopened. Claude and DeepSeek open in seconds. Both issues need to be fixed. 📸 #LumoAI @asklumo @ProtonSupport

@ebns1na Try using an address with either our protonmail.com or protonmail.ch domain, as both seem to work.

@appwrite I cannot sign up via @ProtonMail , why?

@Snoffie60 For more details, you can check out our article at #webrtc" target="_blank" rel="nofollow noopener">protonvpn.com/blog/blog-how-…, which covers this topic.

@nymvpn @torproject @ProtonVPN do you block WebRTC leaks when someone use your VPN?

@mehrdad__ir This new implementation lays the groundwork for improved censorship resistance, smoother reconnections, better stability, and stronger security.

@ProtonVPN How is the new Proton protocol, which is available in beta, different from the others?

@3vA This is not correct and should not be the case. If you are experiencing such issues, feel free to contact us at protonvpn.com/support/contact with more details so we can better help.

@ProtonVPN Why does protonmail then ban users when using a vpn ?/

The Washington servers are currently under maintenance. In order to provide the best possible experience to our users, we regularly schedule server maintenance. Our team is actively working on bringing the servers back online as we speak. Although we don't have a specific timeframe that we can share, you can keep an eye on status.proton.me/incidents/t194… for any updates.

@ProtonSupport Your DC servers have been offline for nearing a week without a single update. Which means my services have been down for a week. Is this ever getting fixed? Could you at least give a timeline so I know if I should just rebuild everything? This is insane.

@ArchitMeta We'll share your suggestion with the team!

@ProtonMail Can we have let’s go version on the deck too?

@futhworl We'll share your interest in this with the team. As for Proton Drive on iOS, could you elaborate what specifically you're referring to? The app supports making specific files available offline: proton.me/support/proton…

@ProtonMail When will more alias addresses be available for my domain? When will Proton Drive be available for offline use on iOS (bug with iCloud Enhanced Privacy)?

@Benj_Fischer Please report this via the in-app 'Feedback' option so our team can further investigate. Thank you in advance!

@ProtonSupport Hi Have an issue for Authentificator transfer on my new phone. The export is empty when I try to import it on my new phone

@Nebyurimu_vt What specifically didn't work? DM us more details so we can look into this.

@ProtonSupport Update it didn't work and now my codes are gone..

Authenticator 🤝 me with a calculator, age 9.

@AtherionDev Hi! We'll share your suggestion with the team for future consideration. In the meantime, you can take secure notes with Proton Pass, or with Standard Notes: proton.me/blog/proton-st…

@ProtonMail What about a notes app, so I can quickly share text to my phone from my desktop?

@awakenedmachine We've noted your +1 to help the team prioritize future improvements. Thank you for the feedback!

@ProtonPrivacy Pleeeeeeeease give us dark mode for Docs. Thank you. - My Eyes