Tony

@NikkiFitzgera14 @WeAreOpenreach What has caused it? Pole smash or damaged underground cables?

@WeAreOpenreach Dreadful service, we have an issue that we have no broadband and no phones for the whole of the road and we have been told that it will be fixed by the 11th of April by openreach. It's not only broadband, its phone as well. There are vulnerable people that can't call emergency.

The UK is switching from copper to fibre by January 2027 📡 With new government agreements strengthening customer protections, we’re ensuring vulnerable users can be safely migrated📜 Still on copper? Contact your provider to upgrade or visit our website for more information 📞

@AkairconKent @TelecomTru @WeAreOpenreach That’s the cleat that used to secure that cable to the wall. Whoever fitted your soffit u screwed it from the old wooden one and refitted the bracket and hasn’t put it in with long enough screws or made sure it was backed fully by the wooden spar the soffit should be screwed to.

@TelecomTru @WeAreOpenreach Good questions that deserve answers but as of yet nothing from open reach at all. You can see the original holes in the wall from its original location the soffit was only installed in 2022 this was last year but we didnt notice it till it was pointed out as you dont always look

Warning people if open reach do any work on your house or like to do with a neighbours tree an cables running to our house they removed the wall bracket that holds the cable from the wall then decided to fix it to our not that old soffit which is now breaking off @WeAreOpenreach

@Nigelh7n @WeAreOpenreach There’s no point waiting out until the last possible minute, get it done when it’s offered, that way if there are any complications, usually it’s from numbers that have been ported about over various providers over the years, then it can be sorted now.

@Tonysmini @WeAreOpenreach Thank you, I understand that's the 'drop dead' date. But my understanding was that switching to digital was being done in waves and customers were being 'forced' before then, hence the horror stories in newspapers about hold-outs losing their landlines and landline numbers.

@Nigelh7n @WeAreOpenreach It’s got to be done by Jan 2027. Plusnet don’t supply a VoIP/digital voice service hence the suggestion to swap to BT/EE if you want to retain a landline number.

@WeAreOpenreach Thanks for clarifying that. I guess I'll just have to keep my fingers crossed.

@hambcwgf @WeAreOpenreach What kind of box is it? Pop up a picture.

@WeAreOpenreach Thank you

@WeAreOpenreach what’s the average reply timescale from your DBYD@openreach.co.uk team? I’m hoping it’s faster then the DM team as it still waiting 3 weeks later!

@peterjc1981 @RapidUnit_8 Rapid unit is a spam account.

@RapidUnit_8 I've just DM'd you thank you

@TalkTalk @WeAreOpenreach have a venerable child in the property non verbal and I keep getting told the Service has been provided.I showed evidence that it hasn't but none is taking ownership. I can't go more days without broadbandchild needs this for interaction being non verbal

@b_woolnough @WeAreOpenreach Fill out the form with as much detail as possible (both addresses, pole number/cbt ID will be on a silver stamped plate about face height) and someone will look in to it, usually takes a few weeks.

@WeAreOpenreach Wast of time get told by end of 2026

@WeAreOpenreach how can the house next door have fttp and we come off same pole but we cannot

@MrsMcGoo83 @upthejunction28 @WeAreOpenreach Pop up a picture of the boxes.

@upthejunction28 @WeAreOpenreach There was nothing in the sale documents. I’ve had another look through everything today. The only thing that was previously attached to the house was a box for BT telegraph line. Which is now obsolete.

I don’t know who the fuck @WeAreOpenreach think they are but you cannot go around installing your fibre boxes to the front of listed buildings. So I suggest you get someone to call me urgently before I remove the thing myself

@SerenitySoloDev You need to fill in this form. openreach.com/forms/fibre-br… Add as much detail about your home and your neighbours availability.

Update on my last post. It's happened again 😞 When lightspeed was installing 1000mbps internet in our area a few years ago, they did every house on our street except my area. I have just checked Openreach for the other addresses on my street for the 1600mbps internet. Every house but mine is available to order. Why on earth does my bungalow always get left out? It's there. It's installed. Everyone else can order it but me. This is ridiculous. I did look for a number to phone them, but it says there's a £6 connection charge when they answer. £6? No thanks.

@Jessicastewaart @WeAreOpenreach It’s likely an issue on Vodafone’s system, or you are in a Cityfibre area (they prioritise there) and it’s that database that’s wrong. Either way it should be Vodafone’s responsibility to fix the database issue, not BT’s as you have a working service with them already.

@WeAreOpenreach need to raise an ORDI as our details are incorrect so we aren’t showing up as eligible for full fibre. We currently have full fibre with BT but they refuse to help us raise an ORDI as we want to leave and go to Vodafone - who said they can’t help us either. Help?

@BrownEyedGirlGB @bt_uk I’m guessing it’s a medical or emergency care alarm that’s the issue. The companies that supply these have known about the digital migration for years, have you/your parents contacted them to get their current one swapped for a new compatible one that will work with DV/Voip?

@bt_uk Already tried that and got no-where. I don’t have the authority to cancel the order even though I’m on the account as a third party. Until I’ve registered the LPA I can’t cancel. Once I have I’ll have to call and cancel every 30 days as order will be re-raised until migration.

@bt_uk Truly rubbish customer service. Having informed you that my parents have telecare equipment that is incompatible with Digital Voice you’ve still gone and set up an automatic migration which I can’t cancel on their behalf until i’ve registered POA.

@critithinkstar @houghtonc79 @Rattie_Ash You only pay tax if the insurance covers you for personal use when you are not working, which most companies don’t. It saves on personal fuel costs and you can head straight out to a job from home without the hassle of going to and from a yard.

@houghtonc79 @Rattie_Ash They are doing it illegally or they are paying tax as if they owned the van.

Not even 9am yet and already 3 work vehicles losing productive time charging their vans!!

@zort70 @WeAreOpenreach @Mercury1712 There’s no driveways, she’s complaining that you can’t park on the grass verge.

@WeAreOpenreach @Mercury1712 How about using the little part of the brain that says putting a pole in front of a driveway is a bad idea. It would save everyone a lot of time an money.

‘Ugly new telecoms pole is blocking vehicle access’ Here's what Openreach said: lincsonline.co.uk/stamford/news/…

@TVick_0_ @WeAreOpenreach Pop up a picture. It sounds like an ONT (three green lights) in which case the power plug has pulled out and needs to be pushed all the way back in.

@WeAreOpenreach hi, dumb question but who is responsible for the Openreach box on the wall in my home? Because it’s fallen off and now I have to hit it to make the lights come on when I need the internet

@Ryan02103023 @WeAreOpenreach This is the PSTN switch off (move your phone to VoIP), not the fibre build.

@WeAreOpenreach How can you raise the prices of copper broadband, when there’s loads of people that still can’t get FTTP broadband

PSTN switch‑off = 1 year away ⏳ CPs across the UK are urging customers to move now: ✔ 2.8m lines left to migrate ✔ Digital = faster, more reliable ✔ Copper prices rising soon ✔ Support for vulnerable users ✔ Free testing labs 👉 lnkd.in/e-vkds-M

@Tamara0434 @WeAreOpenreach Is it full fibre? Do you have an ONT installed? If so, is the PON and LAN light green? (LAN may be flashing).

New customer with Sky, received text that WiFi will be activated by open reach yesterday 09/02/2026 been told on the phone it’s meant to be a seamless transition yet we’re still without WiFi! Why is this? @WeAreOpenreach Not a good impression from the start!

@soph172000 @bt_uk Which subcontractor was it? (Company, not the engineer themselves). They have their own damage rectification processes and insurance companies to deal with issues. You need to speak to them first. What was damaged?

So disappointed with @bt_uk Fibre installation caused damage to home due to poor workmanship. Weeks of being passed around, BT say it’s a contractor issue, wont do anything & go back to the man that did it. Dont feel comfortable alone having him back in house after complaining 😕

@Bungay_CFR @soph172000 @bt_uk @SkyUK Subcontractors (MJQuinns/Morrisons/Kellys, ect) have their own insurance and should rectify any issues themselves as part of their contract with Openreach and with their own contracts with their engineers.

@soph172000 @bt_uk @SkyUK Your contract is with @bt_uk and it is for them to sort out and put right via openreach.

@Ross14Walker @WeAreOpenreach EMS issues can be any number of things (like an engine warning light on your car). What s the PON light on your router doing? Is it solid, flashing or off and an alarm or LOS light on? Did the engineer who visited say anything?

@WeAreOpenreach Thanks for responding, Gary. I have done so. They have looked into it to find out the EMS issue but have told me that it is an issue which lies with Openreach rather than themselves. It was your side that gave the date of the 16/02 for next update.

@WeAreOpenreach I’ve switched broadband from BT to Sky, was to go live on Tuesday. There’s been an EMS issue- I think. You’ve told Sky this will take up to the 16/02 to update on? Not actually guaranteed to fix. By then I’ll be 2 weeks without any internet. Any way to sort it?

@RobMerson @bt_uk Pop up a picture, it may not be an Openreach cabinet.

@bt_uk Hi could you let me know how to report damage to one of your green street cabinets in Aberdeen please?