H&M
14.1K posts
H&M
@hm
Welcome to our #HM world – we’re all about fashion, fun and things that matter to us. Got a question? 👉@hm_custserv
가입일 Nisan 2008
304 팔로잉6.5M 팔로워
@8290406055Aman Hi
We sincerely apologize for the inconvenience.
Kindly let us know your country of contact for better assistance via DM on Instagram/Twitter (X).
English
What the hell customer support says that my item is not eligible for return
It a shoe man not innerwear purfume or something. They are such a fraudsters
I need my return
Order no-6561647
#snitch @snitchindia
@hm
#fraud
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@Swetha3112 Hi
We sincerely apologize for the inconvenience and understand your concern regarding the wrong item delivered. Request you to please share your full name, order number, email address and the billing address via DM us on Instagram or Twitter (X). We will be happy to help!
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Worst experience from @nykaafashion @AdwaitaNayar
@hm I've ordered hm men's blue jacket and I've received women inner wear in nykaa fashion app. I've raised query on app, mail and call. It's been a month but not resolved yet. Customer Support answer varies from time to time.
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@hmindia Day 5
No resolution even after registering complaint on consumer help line.
@jagograhakjago
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@RubinaSarkar6 Hi
We are sorry for the inconvenience caused. Request you to please share your full name, order number registered email address and billing address via DM on (Instagram/Twitter (X), we will be happy to help
English
I dont understand why @hm uses @BlueDart_ as their delivery service it is the most horrible courier service across India,such unprofessional people,I will stop ordering from @hm until they change their delivery partner...
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not even one call , no mail saying it's out of delivery, no notification, what happened here @hmindia @hm_custserv @hm
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@ilalitnagar Hi
We haven't heard anything from you, hope that your concern has been resolved.
However, you can get back to us if you have any concerns.
Thank you for choosing H&M. Have a wonderful day ahead.
English
Previously H&M stoneware and porcelain items were delivered broken despite being properly packed and clearly marked as fragile Pickups are irregular and poorly handled. I don’t understand why @hm @hmindia is using this delivery partner in India.
Lalit Ragna 🇮🇳 🍁🐘@ilalitnagar
@help_delhivery Tracking IDs: 31293313998632 and 16602352940124. One shipment contains plants worth ₹5,000. It arrived in my city at 2 AM today and should have been delivered, especially since it is perishable and clearly marked as plants.
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Does @hm do no quality check on returned clothes? This is my second time receiving an online order for an item that reeks of someone’s sweat 🤢 and this time the item doesn’t even have a price tag!
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@justHarryyyyy We are truly sorry for the delay in resolving your case. Thank you for your patience and understanding.
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@hm_custserv Alright enough now going to fill goverment consumer grievance form
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@ilalitnagar Hi
We are sorry for the inconvenience caused. Request you to please share your full name, registered email address and billing address via DM on (Instagram/Twitter (X), we will be happy to help.
English
@DeeprajSah90673 Hi
We sincerely apologize for the inconvenience and understand your concern regarding the refund. Request you to please share your full name, order number, email address and the billing address via DM us on Instagram or Twitter (x) We will be happy to help!
English
@dikshagerab Hi
We sincerely apologize for the inconvenience.
Thank you for sharing these details. We would need one more important detail to safely proceed. Please share your complete registered email address via DM on (Instagram/Twitter(X), we will be happy to help
English
@hm_custserv @hmindia Still no revert from ur end … its been more thn 10 15 days i have sent u the details u asked for.. kindly check @hm_custserv
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Only my 2nd time wearing these @hm tights and they’ve already torn. 🙄 Expected much better durability than this! #hmhelp #customerservice
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@PranavAgarwal65 We apologize for the inconvenience. Please share your details via DM on Instagram or Twitter, and we will be happy to assist you further.
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@NimishaF92826 Hi
We haven't heard anything from you, hope that your concern has been resolved.
However, you can get back to us if you have any concerns.
Thank you for choosing H&M. Have a wonderful day ahead.
English
@hm_custserv Hey I am not able to send you a private message @hm_custserv
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Nykaa Fashion Fraud
Order ID NYK-36470050-4191104
I ordered H&M's hoodie which came used, damaged, with a weird object inside the pocket. Now, Nykaa is denying exchange or providing compensation for mental harassment. Requesting brand to help. @hm @nykaafashion @MyNykaa
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@hmindia Must read thread before placing order with @hmindia
Real experience of my recent order.
x.com/i/status/20241…
Avinash@avinashdotk
I’m extremely disappointed with my recent experience with @hmindia. I ordered a T-shirt combo and received a partial order on 11th Feb. I immediately raised a complaint the same day. The customer care team acknowledged it and registered it for a full refund.
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@hennaSomaii Hi
We haven't heard anything from you, hope that your concern has been resolved.
However, you can get back to us if you have any concerns.
Thank you for choosing H&M. Have a wonderful day ahead.
English
@hm_custserv Said sorry and vanished ??? No response to the post - no response to the mesg ???? @hmindia
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@hmindia ridiculous approach to problem solving - poor customer service - i spend lakhs of rupees buying your stuff and the service i get is horrendous- shame on you
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@hm @shadowfax_in @hm @shadowfax_in At this point, either deliver the order properly or cancel it and issue a refund immediately. This level of service is unacceptable for a prepaid order.
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@hm @hmindia this is extremely disappointing.
Your delivery partner @shadowfax_in did not attempt delivery at all. The agent gave a missed call, did not come to the location, did not answer call backs, and then blocked my number.
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@shadowfax_in Hello, we are sorry to hear about your experience. If you could message us privately with your order details, we can have a look further.
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