H&M Customer Service

@wallbo Hi there, send us a DM and we can look into this a little closer for you. twitter.com/messages/compo…

@hm_custserv I’ve left the store now, my receipt is linked to my H&M account on my app. I can’t get back to a store. Why wasn’t it applied automatically?

@hm_custserv I’ve just bought in store but doesn’t look like the 20% discount was applied to my kids wear purchases. Can you help?

@Aarav1i We are sorry for the inconvenience caused. Request you to please DM on Instagram/Twitter, we will be happy to help.

@hmindia Dear H&M, Order #4691****782 — I returned all 5 items to your delivery partner,but you are claiming only 1 item was received.This mismatch is incorrect.I have proper proof of handing over all items. It’s been 49+ days and my refund is still pending. #UnfairTradePractice

@MehraCathaypm We are here to help you.

@hm_custserv Have directly msgd you on Instagram since 3 days. All you are saying is that you are keeping an eye on the pick up. You are cheating customers. Keeping the money and not letting the return happen!

@hm I’m your VIP customer from India who made a request for a return on 6th March. Even after calls and chats with customer service more than 6 times the package has not been picked up! Is this how u treat your VIP customer? #CustomerExperience #customerservice

@nicola_johnsonx We're sorry to hear you're having trouble with our app. Please try uninstalling and reinstalling it to see if that resolves the issue. If the problem continues, feel free to send us a DM, and we’ll be happy to help further. Kind regards!

@hm_custserv why is your app in uk not working? Haven’t been able to access it for a few days?

@khushboojaswani Hi! Please DM us with your order number, return tracking reference, full name and billing address. We'll look into your refund query and reply privately to your DM. Chat soon. twitter.com/messages/compo…

@hm Repeated Refund Issue – Immediate Action Required

@mvasumita Hi Vasumita, we're sorry to hear that your return/refund has not been straight-forward. Please DM us with your order number, return tracking reference, full name and billing address. We will look into your return query and update you by DM to advise of the next steps. Chat soon! twitter.com/messages/compo…

@BlueDart_ @BlueDartCares I had placed a return for my @hm order and the return was picked up. I have not got the confirmation of that return and thus my refund has not been initiated. It has been over a month now, can you please look into this on priority. @hm_custserv

@MehraCathaypm Please send us a direct message.

@hm_custserv I have Dmd u n Instagram. Shared all the details yet no pick up !

@Tanya3096 Hello there, Thank you for reaching out. We re sorry to know about the jeans. Please send us a direct message with your order details so we can assist you further.

@hm Canada Ordered black jeans Jan 11, washed once, and they’ve already faded-super disappointing quality. This is the second time this has happened. I’ve reached out for a refund but haven’t heard back yet. Hoping this gets resolved ASAP!

@JenniferKellyX Appreciate the response! This waistcoat hasn't been released in your area quite yet. Please stay tuned to our website for updates. The product number is: 1317317002. Take care.

@hm_custserv United Kingdom, London

@hm hi hm, I want to buy this set and have been able to add the trousers to basket but I cannot find the waistcoat at all on the app, do you not stock this or has it sold out completely? Thanks

@SteveHarri63396 Hello, we are sorry you haven't received your refund. So we can look into the status of your returns, please send us a direct message with your full name, email and order number.

@hm_custserv I have returned my 2 orders more 16 days ago and I haven't recieved the refund yet. This isn't acceptable

@BellaC1975 Hello, please see our terms and conditions on our website. Under prices and delivery charges. "Prices in the Online Store can differ from prices in our physical stores." We hope this helps, if you need anything else please let us know.

@hm_custserv these are 30 pound in store sale why 50 online? No sizes in store but id like to buy online

@MehraCathaypm You can DM us here.

@hm_custserv Why can’t u reach out to me? I have shared the order number you can get all my details from that order number!

@ilalitnagar Hello! We're very sorry for any inconvenience and understand how frustrating this must be. Please private message us your full name, delivery address, and order number, and we'll sort this as soon as possible. Chat soon. twitter.com/messages/compo…

@hm Raised return request three times 24 Feb, 27 Feb, and 7 March and still no pickup. Now the 15-day return window has expired, forcing me to chase customer service again. @delhivery partner is running a pathetic service no proper support, no response to emails

@satyriconegro ¡Hola! Para proporcionarte la asistencia que necesitas, vamos a necesitar que te comuniques con nosotros por mensaje privado, chat o teléfono 800 040 8555 a nuestro centro de atención al cliente: www2.hm.com/es_mx/customer… Quedamos atentos.

@hmmexico Hace 30 días que estoy esperando mi reembolso y solo se lavan las manos

Descubre el look perfecto con nuevos productos. #HMBeauty hm.info/60154x0RB

@KetanK3816 Hi We sincerely apologize for the inconvenience and understand your concern regarding the refund. Request you to please share your full name, order number, email address and the billing address via DM us on Instagram or Twitter(X). We will be happy to help

@hmindia I still haven’t received my refund for Order #[ 47202728752]. It's been 13 working days since the return was picked up. Please look into this immediately. #Refund

@rjshrma16 Please DM us once.

Tagging for visibility: ⚖️ @jagograhakjago @ccpa_india @FinMinIndia 📢 @TheSouledStore @Myntra @HMIndia 🎥 @Komal_Pandey @Mostly_Sane @BeYouNick

Hello @bewakoof Ordered 8 tshirts worth ₹4000. Received only 3. Your app shows order as "Delivered" — but 5 tshirts never arrived. Customer care not responding. Instagram support literally said "we can’t do anything" and closed the conversation.

@MehraCathaypm Preeti, please DM us just once, and we will help you out.

@hm_custserv Here is proof as to how many times i have reached out to your customer care.

@GirlGutsygirl We sincerely apologize for the inconvenience. Please share your details via DM so we can assist you further.

@hm india why are you not picking my returns for almost 3 days???

@postcards4u Hello, we have received your direct message, a member of the appropriate team will respond as soon as possible once they've looked into your query.

@hm_custserv Done. Please check!!!

The service/support from @hm_custserv is terrible. I got a mail stating my delivery was attempted & my order is being returned. No attempt was made and CSupport isn’t willing to help. This is the same issue with all my last seven orders. It can’t always be logistical problems.