sunando sengupta

@Plusnet trying to connect to helpline for broadband not working. Cannot reach helpline too :(. Any help really appreciated.

@vfsglobalcare Hi, my parents have applied for UK tourist visa from India, Kolkata over 2 months back. My father has recieved the passport/visa last month, but my mother is yet to recieve anything. Can you please check the application status, please.

@andrewpeach the gp system is creaking at best. They cannot be accessed for non-emergency cases, and for emergency cases I need to go to RBH. By the time I get via triage system (it takes 1hr on ph to speak to gp reception). With 11 months infant, its been hard to access to GP

@parcelforce I have a package at Parcelforce depot waiting for "payment of customs charges". However I have not received any letter of information on how to pay and clear from customs. Any help please

@st7_bri @Ofcom @VodafoneUK We had the same experience with our home BB. After 2 days, 3 hours of hold, complaints, twitter DM, online chat, nothing. Then we had to ask for upgrade and the call connected immediately. You can join anytime, but you can never leave.

@Ofcom on hold to @VodafoneUK for over 110mins to try and cancel my contract. Surely this can't be acceptable.

@VodafoneUK I have been on the call for 3 hours on saturday. Today on the call since 12:40PM, over an hour and still holding on

@sunandosengupta It sounds like our team are busier than usual, I'm really sorry about the inconvenience. The Home Moves Team are the right people to speak to in-regards to your query. I'd advise staying on the line and a member of the team will be in touch shortly 🙂 Manish

@VodafoneUK trying to contact you for help for moving home. On the phone line for over 3 hours over last 2 days, but cannot reach any person for help. Please it is urgent.

@VodafoneUK I stayed for 3 hours on the line on Friday. Today I am on the line for last 58minutes (since 12:40PM). Frankly it is getting stressful.

@VodafoneUK I have been told by different chat representatives different call times. In fact the chat team told me "there is some technical issues with the call team and that is why your call is not connecting" - Any help/ideas? My house move date is approaching.

@sunandosengupta Hi Sunando, there may be a queue to get through during our busier hours. I'd advise you to call either just after 8AM or just after 7PM as we're less busy at these times. Atlanta

@airindiain Hi AirIndia, Yet to receive any refund for cancelled tickets from CCU-LHR for over a month. Flights (scheduled on Feb 21) were cancelled Involuntarily by AI, customer care assured of refund but still no refund. Mailed multiple times. Please help.

@jlandpartners Hi JohnLewis, we had ordered few Christmas presents (2 weeks back), they came today in a damaged condition. Any suggestions on what to do?

Tesco shelves yesterday (Reading) for household essentials, the panic must stop

@AlexEdelman amazing show at Reading. An evening well spent.

@thameswater is there any water work going in RG30 area, I dont have any water at my home

@airindiain, Can you please tell the status of flight AI112 scheduled for departure from LHR to Delhi on 5th Aug, 21:30 hours, trying the Customer care centre for over an hour

@HMRCcustomers I have received a letter from HMRC asking me to pay an outstanding tax amount for previous year(17-18). This amount I have already paid 6 months back but it is not showing in online tax account. Can you please help, what to do?

Petition: Revoke Article 50 and remain in the EU. petition.parliament.uk/petitions/2415…

@IKEAUKSupport Hi, my delivery scheduled for 7-11am for 3rd Nov still not arrived, no call from driver, or any status update. Plz help

@ProfBrianCox Alan Turing for me

I'd like to see Stephen Hawking on the £50 note. He made invaluable contributions over half a century to our understanding of cosmology, the early universe and black holes. He also inspired thousands of scientists + millions of people, me included, through his books and lectures.

This is nothing but a small plea from me to you. Take out a little time and give me a listen.