1-800 Contacts

@YoMTVRapz @brock71627 @BizNasty2point0 Yeah we're staying out of this...

@brock71627 @BizNasty2point0 @1800CONTACTS we need you

Stick pushes glove on follow through. Clearly pushes hand.

@KevinOstenson @PokemonCenterUS @FedEx We are so sorry for the frustration and delay. We appreciate your patience. Certain specialty lenses do take longer to ship, but please let us know if you have any questions or if your lenses are taking longer than expected and we'll happily help you out!

Customer service is not a thing any more. Besides my @PokemonCenterUS @FedEx issue, I have been dealing with more insane “customer service.” On 3/3 I ordered new contacts from @1800CONTACTS I was told as my lenses are a special kind, it would take up to 21 days for them to ship. Ok….cool. Well, I finally get my order on 3/31 after having to email multiple times to find out where the order was. Well......the order contained an EMPTY contact case and nothing else. No lenses. So, I contacted them and of course I was offered useless hollow platitudes. I was told they would expedite a replacement order at no charge. Well....the 21 days came and went and still no lenses so on 4/28 I emailed them again to find out what was going on and of course told the same line that they could take anywhere from 2-4 weeks. When I pointed out I was told they would be expedited the blew me off and said it is up to who manufactures the lenses. I then contacted them on 5/4 via email once again to check on the status. I received another email saying it is out of their hands....blah blah blah. The usual. Then, today, I get an email from them saying that they should be receiving my lenses in 5-7 days from the supplier and then they will ship them out to me. Utterly ridiculous display of service. Will not be using them again for sure. Last Monday I ordered a very cool upscale cigar torch. Paid extra for 2 day shipping. Friday I receiver notification that the item will be here Wednesday the 6th.....today. Yea.....defiantly not two day shipping. And....tracking shows that it is still moving through USPS system in Seattle....so I will actually get it tomorrow as mail has come already.....even though tracking still shows today. Will they refund my shipping fee? So far no answer....... What ever happened to companies providing actual customer service? Once they get your money they no longer give a damn about you. Getting so tired of it.

@UGCbyAReckseit Love this!! Glad we could help save the day👏

POV: You ran out of contacts and needed a fast, stress-free solution 👀✨ Ordering from @1800CONTACTS was SO easy—quick delivery, seamless checkout, and no hassle with prescriptions 🙌 #UGCcreator #UGC #ugccontent #UGCexample

@frontPAIGE__ 🥹 How'd you know unsolicited love is the #1 way to make our day💙

I love @1800CONTACTS so much 🥹❤️

@FrazierRic82744 @couponfollow You can always use code DEAL10 for $10 off any order over $100!

@1800contacts have any promo codes I can use? couponfollow.com/site/1800conta… via @couponfollow

@bennett07302 We're so sorry for the trouble! We know that price matching can be frustrating, but we do have a specific set of guidelines the competitor must fit in, in order for us to create a valid price match. Feel free to DM us any additional details and we'll take a second look for you.

@1800CONTACTS After 20 years it is over between us. You would not price match another company that was NOT a "new customer" deal and did NOT have a processing fee of any kind. I can't even deal with your rigid rules & overpriced contacts.

@Mrs_Rodriguezz @couponfollow Right now, all new customers get 25% off! You also can view all of our current coupons and discounts here: 1800contacts.com/coupon

@1800contacts got any promo codes I can apply to my purchase? couponfollow.com/site/1800conta… via @couponfollow

@Nicole_Marie_11 We're so sorry for the trouble! You may have unintentionally signed up for a subscription last time you ordered. Please give us a call and we'll help you easily return your lenses for a refund!

@1800CONTACTS how do you send me a "subscription order" when I haven't placed an order with you in more than a year and don't have a valid prescription on file? Isn't that illegal?

@digbickbabes Odds are you'll get your package in just a few days! We quote 5-7 business days on any standard delivery order, but you might see your package much sooner than that.

@1800CONTACTS my shipping is 7 days but your distribution center is in the same city as me…

@AndyMSFW This warmed our heart, thank you for sharing the positivity 🥹💙

I know this platform is for complaining, but I just had a STUNNINGLY perfect customer service experience with @1800CONTACTS and the world needs to know

@chriskal666 We again are so sorry for the frustration and hassle. We definitely want to look into the situation and help resolve things, but if you prefer not to DM us, our customer service team is available 24/7. We are committed to making things right for you, so feel free to reach out.

@1800CONTACTS And just to make it clear: your chat agent today not only was she not trained, she wasn’t able to understand. There was no reason on earth why she’d go and cancel my order when I reached out to have it extended!!! And she did that AFTER a note was placed on my account.

@1800CONTACTS I just left a bad review on TO. If there were less than a star, I’d use it. There’s a complete lack of coordination between the chat, phone, and email customer service. I negotiated a discount for reordering the same contact lenses I had ordered before.

@_UncleMax We're sorry if you had a frustrating experience! (But we love you too.) It's a law that we have to have a copy of your prescription (which you can get from the exam) or put your order through verification with your doctor before sending lenses. Let us know if you need any help!

Dear @1800CONTACTS, I don’t have a “current,” on-paper prescription but the contacts I’ve been wearing are fine. I’m not taking another exam. I’ll send money, you send lenses. If I can’t see, that’s on me. Love you guys. Keep up the good work. 🫡 Sincerely, Uncle Max

@jennaybermudez 💙 How'd you know that the way to our heart is unsolicited love notes

ILYSM @1800CONTACTS

@ServiceDogAcdmy We're not sure if "dentist waiting room in the 80's" is a good thing or not but in any case, you're welcome for the dose of nostalgia.

@1800CONTACTS What did you do to your hold music? Relaxing Jazzy sounds volume 7? I’m a GenXer and it’s the early 80s and I’m stuck at the dentists waiting room as a teen.

@straight_red @COLINREESE Great question! Our ExpressExam is meant to renew your current contact lens prescription that's still working well. If you can't see the exam clearly and "cheat", you'd only be doing yourself a disservice since you'd be getting lenses that no longer work well for you!

@COLINREESE @1800CONTACTS How do online ExpressExams work? I feel like with any online test that cheating would be rampant

I did an online vision exam with @1800CONTACTS because I need a slightly stronger prescription. I obviously couldn’t read all the letters since I need a new prescription. They emailed me that since I didn’t get all the letters right, they can’t issue me a prescription. @straight_red @BoomerRichey

@COLINREESE Thanks for sharing your experience! We're so sorry for the trouble. The online ExpressExam is intended to simply renew a prescription that's currently working well for you, not prescribe or make any changes to your prescription. We recommend visiting your doctor for this purpose!

@Jet_Indica @adequatelyjed We're so sorry for this inconvenience! Feel free to DM us more details about what happened and we'll see what else we can do to help.

@adequatelyjed @1800CONTACTS HOW DOES A HSA GET OVERDRAFTED? IT CAN"T GET OVERDRAFTED CAUSE IT DOESN'T HAVE OVERDRAFT FEATURES

my fucking HSA card got overdrafted because @1800CONTACTS are idiots!

@MDLozanoTX 🥰 We could say the same about our customers (and our amazing customer service agents).

@juliacjc3 Hi there, you absolutely can return those opened boxes! We'll happily refund you or exchange the lenses out for a different kind, if you got a new prescription. Just give us a call at 1-800-266-8228 and our friendly customer service team will get you taken care of!

@1800CONTACTS how can I return two boxes of contacts? I opened up two of them to take one piece each. I also used affirm to help me get the contacts. What will happen and am I able to return the two boxes.