AmericanAir Support

Save the date: Porto, Portugal, coming 2027. 📍

Hello @H_Gugnani An 8-hour wait followed by a cancellation and rebooking two days later isn’t acceptable. Share your full name and email address in DM so we can pull up your booking and clarify the compensation details for you. twitter.com/messages/compo…

Hello @QueGrigs We understand your frustration with repeated delays due to mechanical issues. Share your full name and email address in DM so we can access your booking and review your recent flight history. twitter.com/messages/compo…

Hello @CRNACANDEE We understand how serious this is, especially with a confirmed First Class boarding pass and checked bags already onboard. Please send your full name and email address in DM so we can access your booking and investigate what happened. twitter.com/messages/compo…

Hello @jillkunic We can see there’s a confirmed baggage fee refund showing on your account, but it hasn’t been processed . Please send your full name and email address in DM so we can access your booking and escalate this for resolution. twitter.com/messages/compo…

Hello @AshMarieLewis That’s frustrating, especially on a brand new suitcase and first trip. Please send your full name and email address in DM so we can access your baggage file and review what happened. twitter.com/messages/compo…

Hello @DMH_1961 We’ve acknowledged your message in DM and are working on your case now. Kindly check your DM for our response so we can proceed with resolution.

Hello @DMH_1961 We want to review this decision especially the timing discrepancy you’ve highlighted and how it was assessed in your claim. Please share your full name and email address in DM so we can access your case and re-check the timeline accurately. twitter.com/messages/compo…

@dillard_doug We’ll escalate this for urgent seat fee review and refund assessment. Send your full name and email address in DM so we can locate your reservation and follow up directly. twitter.com/messages/compo…

Hello @dillard_doug We understand the frustration if a paid seat selection was changed to a different seat without choice, that fee should be reviewed. Please share your full name and email address in DM so we can access your booking and check what happened with the seat purchase

@T_Manzo We’ll escalate this for urgent rebooking and accommodation review. Send your full name and email address in DM so we can locate your booking and follow up directly. twitter.com/messages/compo…

Hello @T_Manzo We want to look into the disrupted itinerary, the missed connection and the lack of hotel support for the overnight stay. Please share your full name and email address in DM so we can pull up your reservation and review what options apply. twitter.com/messages/compo…

Hello @taran_u_up We want to look into what happened with your baggage claim, including the communication gaps and how the decision was reached. Please share your full name and email address in DM so we can pull up your file and review it properly. twitter.com/messages/compo…

Hello @KatfishPete We’ve acknowledged your message in DM and are working on your case now. Kindly check your DM for our response so we can proceed with resolution.

Hello @KatfishPete We’re reviewing your downgrade from Premium Economy to Main and the delay in handling your refund requests. Share your full name and email address in DM so we can access your booking and check the status. twitter.com/messages/compo…

Hello @fortefamily We’re reviewing the checked bag charge and the refund denial for a bag that wasn’t used. Share your full name and email address in DM so we can access your booking and check what happened. twitter.com/messages/compo…

Hello @team_davtar We’re reviewing the delay, the rebooking to make your connection, and the seating separation from your kids. Share your full name and email address in DM so we can access your booking and check available seating options. twitter.com/messages/compo…

Hello @psn_fat_kitty We’re reviewing your baggage damage claim and the discrepancy with the repair shop. Share your full name and email address in DM so we can access your case and check the details. twitter.com/messages/compo…

Hello @TAggarwal15131 We’ve acknowledged your message in DM and are working on your case now. Kindly check your DM for our response so we can proceed with resolution.

@_AngelesGarcia2 We’re escalating this for immediate accessibility and service review. Send your full name and email address in DM so we can verify the details and follow up appropriately. twitter.com/messages/compo…

Hello @_AngelesGarcia2 We’re very sorry to hear about your mother and aunt’s experience and the lack of wheelchair assistanceThis is not the level of care we aim to provide. Please share your full name and email address in DM so we can access the booking and review this urgently.