@Airbnb @AirbnbHelp @AirbnbPolicy
Are any other airbnb hosts out there dealing with problems getting competent support?
There is a disconnect.
I believe airbnb support is broken, and full of incompetent people not doing their job on some higher support levels.
A guest wrote a malicious review in retaliation to her reservation being cancelled for violating our rules, airbnb policies, and NYS Law.
AFTER 2 REVIEW REMOVAL REQUESTS THAT INCLUDE VIDEO FOOTAGE AND AIRBNB MESSAGE THREAD PROOF SUPPORTING ME, THE HOST, I GET AN EMAIL STATING THE REVIEW WILL NOT BE REMOVED.
I had a group of 3 reserved for 2 nights, the day before the reservation, they requested to alter it to 3 days and come that day. We went above and beyond to accommodate our guests.
The guests were caught on ring camera smoking inside the apartment, and outside the apartment door, inside the building hallway which is a violation of NYS law and a violation of the unit lease.
Also caught on ring camera footage is one of the guests calling the police on another guest for being “violent and loud”, and an incredible amount of extremely loud yelling into the morning. The police coming and going, the guests in the hallways nearly naked and being disturbances.
The guests reservation was cancelled before further damage 1 night early.
Upon entering the apartment:
1. Smell of alcohol and cigarettes.
2. Outdoor footprints all throughout.
3. Damaged light in kitchen hanging.
4. Vomit in bedroom and bathroom.
5. Wet burnt cigarette butts found in trash.
I have an incredible amout of evidence supporting the fact that her review is contrary to the truth, including her own words in our airbnb thread, YET SOME INCOMPETENT AIRBNB SUPPORT AGENT DENIED THE REVIEW TO BE REMOVED. “SPECIALIZED TEAM”
What is going on airbnb?
Today I am signing up for @vrbo
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