Abakus Direct

@AmazonHelp @AmazonUK 24hrs later and still no help from Amazon, I hope someone will reply soon...

this just sends us to the same email resolution page which has not helped us for the past 6 weeks. @AmazonHelp please can you give us number to call somone or for someone to call us - we're done with robot responses - @JeffBezos twitter.com/AmazonHelp/sta…

@Jefferybezos1 how does one go about resolving issues with big business? it seems taking it public is our only option with @amazon @AmazonUK @AmazonHelp all we want to do is talk to somone

@jimmycarr how does one go about resolving issues with big business? it seems taking it public is our only option with @amazon @AmazonUK @AmazonHelp

@wossy how does one go about resolving issues with big business? it seems taking it public is our only option with @amazon @AmazonUK @AmazonHelp

@AmazonHelp none whatsover - its a continuous stream of automated replies. We NEED to speak with someone so we can resolve this, 6 weeks is a joke and we need this issue resolved today

@AbakusDirect Sorry to hear this. What information has the Seller Support team provided? ^TD

@stephenfry how does one go about resolving issues with big business? it seems taking it public is our only option with @amazon @AmazonUK @AmazonHelp

@realDonaldTrump how does one go about resolving issues with big business? it seems taking it public is our only option with @amazon @AmazonUK @AmazonHelp

@LordSugar_____ how does one go about resolving issues with big business? it seems taking it public is our only option with @amazon @AmazonUK @AmazonHelp

@AmazonHelp the seller support team do not reply to our emails - hence we are now here trying to get some 'support' and a resolution

@AbakusDirect We don't ave access to your account through Twitter. Have you contacted seller support directly regarding your issue?^ES

Will @AmazonHelp @AmazonUK @amazon directly make contact to resolve our issue which has been going on 6 weeks

@AmazonHelp what details? There's no secrets here - we are Abakus Direct - We sell sofas and other furniture - our account has been suspended because our ODR went slightly over 1% for a day - we need to resume sales

@AbakusDirect Hi, I'm sorry to hear this. Without sharing any personal or account info can you give me some more details please? ^KK

@AmazonHelp with 60 employees twiddling their thumbs this is no joke and I'm sure @BBCWatchdog would be very interested in the customer service story

@AmazonHelp why can someone not just give us a call to resolve our issue so we can all move on - as a business who turns over almost £3million through your platform but has been sitting on its hands for 6 weeks

@AmazonHelp We hired professionals to write the POA to make sure no Info was missing but we continually keep getting rejected after a 2 week wait is this how @askebay treat their customers?

@AmazonHelp We've sent around 15 emails now and only ever receive an automated repsonse, it's becoming a joke now and if it wasn't so serious I would laugh. We need to speak to someone to resolve this

@AbakusDirect I'm afraid we don't have access to account details here on Twitter. Have you replied to the email that you received for an update? ^KM

Dear @AmazonUK we've been successfully selling on your platform for 7 years now and 6 weeks ago our account was blocked - how do we resolve?

@AmazonHelp yes - our account was closed because our order defect rate was 1.16% for a day or 2. We recieved no warning

@AbakusDirect Are you a seller on amzn.to/2KUhN89? Were you advised why your account was closed? ^KM

Dear @AmazonUK @AmazonHelp account has been closed for over 6 weeks - we've addressed all your concerns yet still recieving the same automated email response - what next??????

@AmazonHelp This is 6 weeks now, we are a business that turns over almost £3million a year and is built around the amazon platform. 6 weeks is huge revenue loss to us

@AbakusDirect I am terribly sorry to hear that! Were you advised why the account was blocked? Were you asked to provide additional info i order to unblock it?^MA

@AmazonHelp We replied with what we thought was another thorough plan and resolved all the issues but we keep recieving automated respones........