Semi-Frequent Flyer

North American airlines should have to adhere to basic regulations to protect customer health, safety and dignity. #airlines @united @AmericanAir @AirCanada @Delta

United Airlines Kicks Retired Professors Off Late-Night Flight via @forbes #BoycottUnited #BoycottUnitedAirlines #206a4f1e6639" target="_blank" rel="nofollow noopener">forbes.com/sites/michaelg…

@eelraph @AirCanada Be sure to review your experience on SkyTrax and TripAdvisor.

@AirCanada ruined our vacation. We booked a business class seat for our 13-month old. Once boarded, they took her car seat & said we had to hold her for the entire red eye flight! They said the new plane can’t accommodate car seats. Why did they let me book?

@loudandfearless @AirCanada Be sure to review your experience on Skytrax and TripAdvisor. And also never fly Air Canada again. Sorry you had to go through this.

@AirCanada Hi Chris. No we weren’t. We were stuck on hold for an hour and then dealt with a very rude customer service agent who didn’t help at all. So we found a flight on another airline.

.@AirCanada second flight in a row you have cancelled on me without notifying me in any way, wait in line for over an hour only to be hung up on by your customer service. You are quite literally the worst airline I have ever dealt with. Who did you pay to win your awards?

@tracer_ca @REMcAuley @AirCanada @Bell @Rogers @WestJet Westjet all the way.

@tracer_ca @REMcAuley @AirCanada @Bell @Rogers @WestJet They are predatory. Be sure to review your experience on TripAdvisor and any flights you took with them on Skytrax. There is no reason they should hold the title of Best North American airline. Their upper management is a complete failure and the company is a disaster.

@amsterzone @AirCanada Air Canada also has awful practices internally. If you ever have to deal with their customer service, I wish you the best of luck from the start. cbc.ca/news/business/…

Way to go @AirCanada overbooking flights, as usual. I wonder if this was taken into account when you were named “best airline” in North America...

@amsterzone @AirCanada Review them on Skytrax and TripAdvisor. Their being awarded best airline doesn't actually mean they have any quality, it is merely a reflection of the state of the North American airline industry. Other airlines are making changes, though, and should be recognized.

@mjnicoletta @AirCanada In any case, be sure to review your experience on TripAdvisor.

@mjnicoletta @AirCanada Refunds and compensations payable under this regulation may be paid in cash, by electronic bank transfer, bank draft, or cheque. With the signed agreement of a passenger, they may also be paid in travel vouchers or other services. (5) End. I hope this helps?

@mjnicoletta @AirCanada "If the airline provides you with vouchers - which are usually much less than compensation payouts - this does not negate their responsibility to issue you your compensation." (4) More...

@mjnicoletta @AirCanada Compensation is dependent on the distance of the flight - not on the amount you paid: Short distance delays <1500km - Passengers are due €250 Medium distance delays 1500km to 3500km - Passengers are due €400 Long distance delays >3500km - Passengers are due €600 (3) More...

@mjnicoletta @AirCanada "Delays: Your flight must have arrived at its destination 3 or more than 3 hours late" (2) More...

@mjnicoletta @AirCanada "Based on the 2004 EU261 ruling, your flight must either take off or land in the European Union, in the latter case the airline must also have is headquarters in the EU. Your claims are valid up to 6 years retrospectively." (1) More...

@mjnicoletta @AirCanada flightright.com/your-rights/eu…

@MARK_ME_LOW @AirCanada Be sure to review your flight experiences on Skytrax and TripAdvisor

@AirCanada @romy_alyssa That's a delayed response if I ever saw one...

@romy_alyssa Hello Romy, we apologize for the setback. We hope to get you safely on your way ASAP. /Mary Ann

Hi @AirCanada, my flight keeps being rescheduled, I have been waiting at the airport for now more than 4hours and the only thing I got was a mini meal voucher. Are you gonna leave us alone here ?

@dayoodunfa @AirCanada @pmjedwards Air Canada has a policy that does not allow them to transfer to supervisors or to anybody internally. It is extremely flawed, and a result of terrible leadership decisions. I hope you find a resolution to your problems, but be sure to report on your experience to TripAdvisor.

@AirCanada @pmjedwards @AirCanada i experienced the same thing, the lady i spoke to even told me there was no superior/manager to escalate to. Im really dissapointed. Pls can you respond to my DM, its been over 12hrs and I need a resolution as the flight is today. Thank you

@AirCanada @D_Nuffer It comes from the top. Air Canada has terrible leadership and the internal structure is a mess. There should be a better way, but for now the best choice is to avoid Air Canada. Also be sure to review all flights on Skytrax and the airline on TripAdvisor.

@D_Nuffer Hello David, we're sorry to hear that. For assistance, please DM us further details. We'll take a look into it. /Lea

. @AirCanada doing everything in their power to add friction to this flight experience. Must be hard to train and keep motivated the front line staff of a big business. There should be a better way of ensuring quality interactions with customers.

@AirCanada @seankiner Unfortunately many of the employees are restricted in their abilities to help and overall autonomy because of the failure of top level management. My guess is Mary Ann and others at the company hate their jobs. There is little they can do. Do not fly Air Canada.

@seankiner Hello Sean, we regret to hear of this. Pls DM us further information, so we could better advise. /Mary Ann

@AirCanada , Is it true that your official policy is that your customer service reps cannot allow customers to talk to any other person even when they cannot help — and then hang up on the customer? Because that’s what your rep told me and then did to me.

@AirCanada @seankiner If you have taken specific flights with Air Canada recently, you should review those flights on Skytrax and review the airline on TripAdvisor. Air Canada is without doubt one of the worst airlines in the world in terms of customer relations. It should be made known.