Akilah B.

I am Vice-Chair of the New Haven Unified School District’s African American Advisory & we are raising money for the Scholarship fund (D3A Dream Scholarship): programs.hundredx.com/contributewith… Through 1/13/26, HundredX will pay our organization $1.60 for every quality opinion you share!

Thrilled to share that I just spoke at Bay Area RTAC Community Schools Convening! Big thanks to the organizers and everyone who joined the session.🌟 Your presence made it special! - via #Whova event app tinyurl.com/222rpycf

@PatelcoPays In case someone else has this same question, yes you can complete an outgoing wire transfer in the branch now. Make sure you have an unexpired ID. They have additional fraud protections that will also reverify by text and facial recognition (or something like that).

@PatelcoPays On Monday will there be full functionality of outgoing wire transfers is what I need to know?!? I don’t want to waste my valuable time going into a busy branch that still is unable to successfully complete my request. #PatelcoBreach #PatelcoFailure

On Monday, July 15, you will have access to online banking and the Patelco Mobile App. Our branches and contact center will also be able to support your requests. We have restored most functionality and the services most used by our members. We recognize that there is still progress to be made for a full recovery and, while this may not be perfect, we are grateful to be able to support you with your banking needs again. Continue to visit patelco.org/SecurityUpdate for further updates, including the latest information and a chart of what services are available.

@sbutler1973 @PatelcoPays Wow, that’s insane for a hold time of like 16 hours! Patelco is a hot mess at the moment and hopefully my outgoing wire transfer posts tomorrow so I can start to ignore my Patelco acts. Then the game of getting back my missing funds start…

@PatelcoPays I went in and changed my password this morning. Tried logging back in and it would not take it. Says it's locked me out. Current hold time to talk to someone is 992 minutes.. are you kidding me?

@SeanG52378969 @PatelcoPays OMG that’s practically all day long! Did you ever get through? I have tons of double-posted error transactions in my checking account, including a non-sufficient funds charge since they overdrew to my savings account. Mentioned it at branch this morning they said call # I did not

@PatelcoPays I’ve been on hold with your customer service department for 4 hours and 54 minutes. Your customer service is despicable.

@BrianSpatchek @PatelcoPays @Matthew4300 Yup, the poor communication and condescending tones of the few limited updates is what pushed my patience to the limit with @PatelcoPays They definitely did not handle the public relations aspect appropriately, shows a true lack of a contingency plan.

@PatelcoPays @Matthew4300 Communication has been a joke throughout this whole fiasco. This update page does no good if updates aren’t being provided. Multiple times a day! Communication will be why many will be ending their banking relationship with @PatelcoPays

@Jem2Jerica @red5rebel1 @CaliforniaDFPI @Duff187 @linda_e_norton @USAO_NDCA @PatelcoPays @CNN @CNBCTechCheck @TheNCUA I redacted my info with a clown since @PatelcoPays @CaliforniaDFPI are acting like clowns when it comes to getting us access to our Patelco accounts & full funds. Disappointing CLOWN behavior and today starts WEEK 3! Screenshot of complaint that was closed in 24hrs attached.

@AkilahEducates @red5rebel1 @CaliforniaDFPI @Duff187 @linda_e_norton @USAO_NDCA @PatelcoPays @CNN @CNBCTechCheck @TheNCUA Do you feel comfortable posting the response from @CaliforniaDFPI ? Patelco is not being held accountable by anyone it seems. @TheNCUA isn't responding either.

🚨 We have revoked the finance lending license of Synapse Credit LLC, a subsidiary of Synapse Financial Technologies Inc., following the parent company’s Chapter 11 bankruptcy filing in April 2024. The collapse of the company affects thousands of consumers:hubs.li/Q02G7t0B0

@red5rebel1 @CaliforniaDFPI @Duff187 @linda_e_norton @USAO_NDCA @PatelcoPays @CNN @CNBCTechCheck I can share that I already filed a written complaint w/@CaliforniaDFPI on 7/2 regarding @PatelcoPays and they closed my complaint the next day on 7/3 claiming they could not assist. What gives?!? @TheNCUA

@CaliforniaDFPI @Duff187 @linda_e_norton @USAO_NDCA @PatelcoPays @CNN @CNBCTechCheck @CaliforniaDFPI can you please tell us how you are helping Patelco and its members? Is DFPI consulting or providing technical expertise? From what we see, all you are doing is referring us back to Patelco, which is not helpful to members. Transparency matters for public agencies.

@GinaFizmo1216 @PatelcoPays @bethmo22 @TheNCUA @CaliforniaDFPI I already filed a complaint on 7/2 w/ @CaliforniaDFPI and they literally had my complaint closed out the next day basically saying they could not help & provided me with other agencies to complain to…what gives? 3 weeks without access to my funds at my primary bank @PatelcoPays

We continue to work together with top cybersecurity professionals to investigate and return to full operations as quickly and safely as possible. While we do not have a definitive timeline for full functionality of our services, please know that we are bringing all resources to bear to respond to this incident and be assured that will keep you informed of our restoration progress. We encourage you to check our Security Incident Updates & Information Center for daily updates, including the latest information and service availability at patelco.org/SecurityUpdate Thank you for your continued support and flexibility. We hear your frustrations. Our teams – alongside trusted, experienced advisors – are working around the clock to get back to business as normal as quickly and safely as possible.

@PatelcoPays @bethmo22 So basically by the end of the weekend still means next week? Three weeks TOO long @PatelcoPays when will the @TheNCUA step in? This is beyond frustrating and the updates appear condescending as I already shared in my email to your Leadership Team. #PatelcoHacked

Beth, we’re expecting to complete our transaction processing by the end of the weekend. This will allow us to restore our banking systems with your balances very soon. For the latest updates please check our Security Incident Updates & Information Center at: patelco.org/securityupdate

@AlCoCourtWatch @PatelcoPays tomorrow 7/13 marks the 3rd week that us Patelco members will not have access to our accounts or full funds. This is the 4th lawsuit filed. You all have definitely failed us! The waiting game is beyond old @TheNCUA pls HELP!!!!

Filed today: KLAMMER, et al. vs PATELCO CREDIT UNION (24CV082781) Category: Negligent Breach of Contract/Warranty (no fraud) Type: Civil Unlimited #Berkeley #Dublin

@AlCoCourtWatch Tomorrow will mark the 3rd week of not being able to access my Patelco accounts or full funds @PatelcoPays @TheNCUA How long do members have to wait this out before someone else steps in to help us?!?! This violates everything that Patelco is supposed to uphold as a financial….

Filed yesterday: WARREN vs PATELCO CREDIT UNION (24CV082757) Category: Other Non-Personal Injury/Property Damage tort Type: Civil Unlimited #Dublin

@PatelcoPays @mikeaarce Does this mean that you’re processing all of those handwritten receipts that you all have given out to people who withdrew in the branches??? Including any checks written, money taken from ATMs etc.? If so, this is going to take FOREVER. #PatelcoHacked

We understand the frustration. We have stabilized our network and begun processing transactions. Once this is complete and we achieve full banking functionality, our members will be able to access their account balance and accounts as they typically would under normal circumstances. We can’t share an exact date when we will be back to business as usual, but we can see the light at the end of the tunnel.

How much money is in my bank account? Who knows 🤷‍♂️ When will I know? Who knows 🤷‍♂️ #patelco @PatelcoPays

@bettyycrockerr Right, we are like on day 11 and still have NO access to our money! ATM limits and teller in-person limits are not enough. This rhetorical responses & emails from @PatelcoPays have also gotten old. I’m pretty offended at this point!

i can’t believe patelco been down for almost 2 weeks

@aaclark5 @PatelcoPays That was one of my biggest fears, having my mortgage double-paid while @PatelcoPays allows our funds to be held hostage for a full week! It’s beyond frustrating!!! Allow us access to our funds, PLEASE. This is the worst feeling ever…

I was told that Bill pay wasn’t working at all for the last couple days so I panicked and paid all my bills that I had scheduled previously directly at the bill sites, so now I am double paid on my mortgage, my cars, my credit cards, and all my other utility bills I’m gonna have a huge overdraft. I am not happy at all.

@PatelcoPays @michaelrmaz No, you need to regularly email us timely and informative updates @PatelcoPays . I'm tired of going to your uninformative website that shows NO timeline or plan for resolution. 5 days without access to our funds is entirely too long!

@michaelrmaz Please regularly check our Security Incident Updates & Information Center for the latest updates on our operations and service availability: patelco.org/securityupdate This will be updated as services come back online.

We are committed to keeping our members and community informed, and have established a dedicated webpage for all further updates related to the cybersecurity incident. Please continue to check patelco.org/securityupdate for updates on service availability and our restoration progress. We appreciate your continued patience.

@PatelcoPays @sabat @seitz2all @Kyle_Martin35 @LuzCalvo @mercnews Stop telling us to go to that website and instead you need to proactively email us every hour around the clock until this is resolved. My patience is gone! Run me my MONEY...it's so unsettling with NO real info!

@sabat @seitz2all @Kyle_Martin35 @LuzCalvo @mercnews For the latest updates and answers on our operations and service availability please regularly check our Security Incident Updates & Information Center: patelco.org/securityupdate This will be updated as services come back online.

DUBLIN – Four days after a ransomware attack crippled its systems, Patelco Credit Union remained unable to tell its members when banking operations would return to normal. @mercnews mercurynews.com/2024/07/02/no-…

@PatelcoPays enough with the generic updates and limited communication from the CEO, we need to know a TIMELINE for restoration and SPECIFIC next steps. When will you all throw in the towel and when can I wire all of my funds elsewhere????

@PatelcoPays @bsamman88 Please answer his original question. Are automated ACH transfers going to be declined or not?!? Some of us are paying important bills like our mortgages, etc. That email from the CEO is NOT clear!

Hi Brian! We’re aware of the seriousness of this security incident and how it’s affected your ability to do banking. Our team has been working around the clock to restore access as soon as possible.  Our CEO has sent an email to all members with an update. While we might not have all the answers now, your security and peace of mind is our top priority. Please stay tuned for additional updates via social media.

Thank you for your patience and understanding as we navigate the serious security incident from yesterday. This required us to shut down some of our day-to-day banking systems so that we can remediate the issue and contain the impact including online banking, our Mobile App, and our call center. Currently, electronic transactions such as transfers (including Zelle), direct deposit, balance inquiries, and payments are unavailable. Debit and credit card transactions function in a limited capacity. For cash withdrawals and deposits, you can access Patelco ATMS, including over 30,000 shared branch ATMS in the U.S. Find your nearest branch and ATM (including hours of operation) at patelco.org/locations. Our teams are working around the clock with top-tier cybersecurity experts to assess the situation and to restore service to you. Unfortunately, we are unable to provide an ETA on when those systems will be running as expected. We know this news is concerning, and we are committed to keeping you informed as our investigation continues. We will provide another social media update at 8pm.