Alex Potter

@NationalHways this is really dangerous. Sort it out.

👋

@NationalHways the new roadworks for more emergency areas on the M27 between J9 and J11 has no sign letting people know the speed enforcement stops, it’s causing confusion and will cause an accident if not sorted

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@ted_baker And wait 48 hours when I ordered this believing it would arrive this week as I need it and end up paying delivery twice for your mistake. Not happy, would rather talk now in person. Support is a shambles

@AlexPotter1993 Hi there, thanks for reaching out! If we can kindly ask you to send us an email at ask.ted@tedbaker.com, our team will be happy to help :)

@ted_baker I made and order last week, I just received a dispatch email with one item and a total that was both items. Then a refund. What is going on, as if it was a stock issue they were in stock when I ordered and I need that item this week. This is pretty disgraceful.

@VirginExp have the worst customer service. No one to contact so wait hours for a message response to find no one is willing to help or consider my complaint as it has grounds.

@TrustFordUK It says I need to be verified or you need to follow me to allow this. I have opted out of all comes on the portal this should be respected

@AlexPotter1993 Hi Alex, we are sorry to read this. Can you please send us a private message with the contact number and email address, and I can ask the team to update our records? Thanks, Rachel

@TrustFordUK clearly don’t care about GDPR as I’ve received emails and texts for marketing reasons even though I opted out 😤

@ted_baker Managed to get through this am to sort it, thank you ☺️

@AlexPotter1993 Hi there, thanks for reaching out! If we can kindly ask you to send us an email at ask.ted@tedbaker.com, our team will be happy to help :)

@ted_baker what good is a support team if no one answers the phone inside hours. Been incorrectly charged, trying to dispute before dispatch but no one is about to help.

@SouthernRailUK @SW_Help Perfect thank you for your help Hannah

@AlexPotter1993 @SW_Help I can see this train is definitely running and scheduled to call at Havant at 22:28. I hope you get home safely Alex. ^Hannah

Thank you @SouthernRailUK and @SW_Help for both cancelling trains and adding 1 hour to an already long service so now stranded 👍

@SouthernRailUK @SW_Help Headed towards Southampton central and thank you

@AlexPotter1993 @SW_Help Which direction are you heading? I'll check this train for you now ^Hannah

@SouthernRailUK @SW_Help Stuck at Havant just hoping this one doesn’t blast through this station like the last as it’s the last train today

@AlexPotter1993 @SW_Help Hi Alex - sorry to hear this. Can I please ask where you are stranded? Thank you ^Hannah

@neil211259 @forduk I only bought the car recently at this point I’m tempted to raise a dispute with my bank and recall all the money. Had nothing but issues which like you I wouldn’t expect from such a big company. I would open a case with motoring ombudsman in your shoes, see if they can help

@forduk purchased a vehicle a few months back to find it was sold with a defect. Costing me a lot of money should I fix it. I think it’s disgraceful your franchised garages or CRC program don’t wish to help. I would like you to point me to someone who I can talk to re returns

@forduk Hi there, I and seem to send a pm to yourselves, I can only seem to send to @ford

@AlexPotter1993 Hello Alex, I'm very sorry to hear about the issues you are experiencing with your vehicle. Please could you send us a private message if you require further assistance with this? ^Ma

@TrustFordUK Don’t worry I updated Ford and said you’re not going anywhere near my vehicle. Not sure why this is so hard for you as you damaged my vehicle, accepted liability and are going against a Ford mechanic now. Trust is shattered. Can I have the complaints team contact or management

@AlexPotter1993 Dear Mr Potter, we would not want you to receive a bill that will not be paid by us. I can arrange for the vehicle to go into our Epsom dealership if you would prefer. Janet

After my experience with @TrustFordUK I would advice anyone thinking about buying a car from them or servicing their vehicle with them to think twice, they like to either ignore valid complaints or agree to something then go back on their word, not sure how they can operate

@TrustFordUK They did and Ford have that on record. You are not collecting my vehicle. This has been agreed and as stated I don’t trust you. You’re manager also is terrible at replying. Stop playing games.

@AlexPotter1993 Dear Mr Potter, we are willing to come to Portsmouth to collect the vehicle. TrustFord have not agreed for another dealership to complete the works. If you can let me have some dates I can arrange collection from you. Janet