Andy Murray
3.2K posts
Andy Murray
@AndyLMurray
CEO, bigQUEST Advisory, Inc Founder & Chair, Customer Centric Leadership Initiative Walton College of Business, UofA, Former Walmart Asda Chief Customer Officer
United States Katılım Mart 2008
241 Takip Edilen1.8K Takipçiler
@AmericanAir Then why don’t you train your customer service reps to say that? No excuse. Waisted hours of my time on your problem. How about you just fix it? Oh no, not authorized. A bot perhaps? Folks it is 2023. Standards are way higher than this.
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@AndyLMurray Oh no! We hate to keep you waiting. Regrettably, hotel vouchers aren't offered over the phone. Reach out to our airport team for more help.
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As a 2 million mile lifetime Platinum member with @AmericanAir, I've been on hold for two hours now trying to get a hotel voucher for a flight they cancelled and caused me to be put up in a hotel mid-journey. How can this possibly be acceptable customer service?? Come on @AmericanAir, you must do better!
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Andy Murray retweetledi
This week on the Be Epic podcast I sit down with @WesSchroll CEO and founder of @FetchRewards, which is a mobile shopping platform that rewards shoppers for buying the brands they love. Listen to the full episode here: loom.ly/Oi09NV0
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Andy Murray retweetledi
A week later and this National Anthem rendition still hits hard. One of the best renditions of all-time.
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Andy Murray retweetledi
Is Media Measurement becoming overwhelmingly complex for most companies?
2023 Predictions: Streaming Grows with Advertising and Measurement Follows nexttv.com/news/2023-pred…
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Why 2022 Was A Year Of Reckoning For Retail Media news.google.com/__i/rss/rd/art… #readlater #feedly
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Andy Murray retweetledi
Our World in Data is built as a non-profit project.
If you found some value in the work that we did this year, you can support us by making a donation. Thank you!
ourworldindata.org/donate
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Andy Murray retweetledi
A few weeks ago I had an awesome conversation on #RetailMedia with @AndyLMurray from the Customer Centric Leadership Initiative - Sam M. Walton College of Business where we discussed:
📌 Current work at the IAB on a Retail Media Categorization & Definitio…lnkd.in/dKgB7vgp
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The Cordes Teaching and Faculty Support Center recognized Molly Rapert as being particularly committed to students and has designated her as a Cordes Chairperson, in honor of the founder of the Cordes Teaching and Faculty Support Center.
#rapertmktg #thisishowIteach #marketing
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@kunalb11 @shaneparrish This was an amazing podcast!!! Now one of my top 10 of all time!! Thank you both so much.
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It was fun doing this @shaneparrish
I have never seen someone do a better job at extracting insights from people. I envy what you do :)
Shane Parrish@shaneparrish
Here is my conversation with @kunalb11 on understanding the value of something, core human motivations, shame, scaling a business, value creation, creating emotional connections, decision-making, high trust vs. low trust societies, ... Listen and Learn: fs.blog/knowledge-proj…
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Andy Murray retweetledi
Instead of accepting Elon’s premium to the share price, Twitter’s board is planning to dilute the company by giving insiders a sweetheart deal. This is a blatant violation of fiduciary duty and should be illegal.
axios.com/twitter-elon-m…
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A recap of our convo this morning on Clubhouse Room Winning In Big Box Retail with Julie Walker, Daniel Eckert, Greg Wight, Whitney Cooper, @stacysherman.
#customerexperience #clubhouseroom lnkd.in/gvcWicy
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I'm discussing “Turning Shoppers into Buyers in Big Box Retail” with Julie Walker. Today, Feb 23 at 7:00 AM CST on @joinclubhouse. Join us! joinclubhouse.com/event/MOJlkd57
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Andy Murray retweetledi
Listen to my discussion with Larry Thomas from Accenture on "It's a Customer's World" Podcast. Walton College | University of Arkansas walton.uark.edu/customer-centr…
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The Morning Brew newsletter is consistently great. Nice work, @austin_rief and @SamirHSheth ☕️
- Free, daily email
- Top business news (informative & entertaining)
- Takes ~5 minutes to read each morning
Sign up here --> morningbrew.com/daily/r/?kid=4…
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@Bigquest Hi there. Would you be willing to sell your twitter username bigquest?
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