Anna Davis

@Pod_Point my EV failed to charge again last night. This happens regularly. It is a complete lottery whether the scheduled charge works or not. Your out of hours service reset it remotely (thanks!) but no explanation about why it keeps breaking and no further investigation.

@bookingcom Thanks. The link doesn’t work - just goes back to the same online form. I called but result not helpful. Payment is pending. May take 48 hours to go through. Might bounce back. Might be booked. No way of knowing or cancelling.

@AnnaDavis78 you can contact our Flights team using this link: book.i.ng/6175jMn3W, or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677. 2/2

@bookingcom I booked flights with you this morning and still no confirmation email. I have been going round in circles with your customer service email. I have paid £570 and no booking confirmed. How do I sort this out?

@econoloft thanks, roofer came round yesterday 👍🏻

@Econoloft you did our conversion in 2017 with a 10 year flat roof guarantee. We let you know on 6 November 2023 it is leaking. You still haven’t got a date booked in for a repair #loftconversions

@bermcelt @Econoloft You’re not alone. Our flat roof developed a leak in November. Still under guarantee but econoloft are yet to sort out a repair.

@Econoloft could some one contact me please. My roof is falling apart that econoloft put on.

@DartCharge I have been trying to pay for a crossing made on Saturday since 07:30 this morning. It would be good to have some reassurance about when this is going to be sorted and how long any extension will last

@DartCharge I crossed on Saturday. It seems to be impossible to pay. I have been queuing on your website for 20mins so far this morning. Grateful if you could update your advice. It seems I am not the only one having difficulties

@nectar hi, someone has stolen my nectar points. They spent 26000 points in Argos today.

Seems to be fixed now!

@sainsburys trying and failing to pay for my online shopping. Looks like lots of others are having the same problem. Are you able to provide an update? I can’t get through on the phone.

⁦@mytimeactive⁩ look how grim your changing rooms in Beckenham Spa are! Unacceptable not to properly clean them especially during Covid!

@sainsburys Sorted thank you!

@AnnaDavis78 Hi Anna. I'm sorry about the issues with the website. Please try again later. Our team are working flat out to fix this. Matthew

@sainsburys your website is down - what are the chances of it being fixed by 23:00 today in time for me to actually put the stuff I want delivered tomorrow in it? I’ve just got a chicken and some wine at the moment. Good, but won’t last the week!

@Wiggle_Sport @Hermesparcels Just seen the response. Thanks @wiggle_sport.

@AnnaDavis78 @Hermesparcels Hello Anna, we are very sorry to hear about this. If you DM us with your full name, order number and email address, a member of our Customer Service Team will look into this for you. Thank you!

@Wiggle_Sport and @Hermesparcels my package from you appears to have been stolen from my doorstep on Friday 6 November. Would you please resolve this for me? Wiggle case ref d210fbf62b4b. Customer service poor so far.

@Wiggle_Sport @Hermesparcels I have. I still haven’t received a response though!

@Ocado Thanks for sorting this out so quickly! My Father in law is very reliant on you, especially at the moment, so he is really pleased.

@AnnaDavis78 Anna please DM us your father-in-law's email address and postcode and confirm that you have his permission to discuss the account. We will have a look at this. - Steve

@ocado you have accidentally cancelled my Father in law’s smart pass without him asking you to do so! He can’t re-register to get any deliveries. He is 75, disabled and housebound. Customer services ref 27148213 please fix this.

@Ocado Thanks Steve, I have just DM’d you. Really grateful for you looking into this for me. He’s disabled and very reliant on your deliveries, and didn’t want his smart pass cancelled!