Ask Service Team

@Raine446655 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@WestJet After hour and half finally. To find out the web had a flight and cost half the cost Westjet had and the flight no longer existed. Very frustrating

@WestJet on hold for 1:24 Hour and 24 min. Absolutely unbelievable

@JayPatel218242 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@WestJet Hi West, I am trying to reach out to you guys about my flight cancellation and I can’t seem to reach you guys

@TheSenseWing We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@WestJet your pilot just blamed a departure delay of 50 minutes on the arrival airport @navcanada air traffic controllers in vancouver. That's not true. You guys owe the whole plane compensation.

@juliafortmac We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@deannaicox We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

Hey @WestJet why is it only your MCO flight that’s delayed ‘due to weather’ and all other airlines are departing quite close to on time? Brutal. fly.faa.gov/fly/flyfaa/fly….

@winemgr We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@westjet Flight to SFO delayed by a hour..first notice said due to ATC restrictions then 5 minutes later it’s due to weather in SAN Francisco…which is it? Every weather app says weather is good 😏 #typical #Westjet

@FeyiAr We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@WestJet I booked a flight and the website showed US$1,052. After redeeming my WestJet rewards pts, the price due was US$1,016. I paid. I later checked my credit card and noticed that I got charged $1,157. Support was not helpful. Feels like bait and switch. So not happy 😡.

@SharesnC We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

Dear @WestJet you disappoint me. Bottle broke in my luggage, i file all the pics n report AND 4 MONTHS LATER you say no. So i have unsubscribed ten times from your spam advertising and still get an email every fucking day. I will cut my card up and hope u go to hell

@abhii155 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@AHoensbroech westjet change their polices and do not notify customers and customers get disturbed at airport they are not given proper resolution because staff is not trained enough. They agree to customer issues but fails to resolve it. @WestJet @WestJetNews @WestJetRewards

@vbvarunbansal We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@WestJet We booked a WestJet trip months ago to visit Banff over the May long weekend — choosing the most basic fare, like most people, we didn’t expect a life-altering emergency. Then reality hit. A close family member who was travelling has been diagnosed with cancer 1/3.

@Andrew_Sully We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@westjet Cmon westjet, 4.5 hour flight and almost no food available at row 9 of the plane. Apparently no sandwiches or power bowls available. Horrific for an evening flight after business meetings

@markmandel007 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@WestJet I need some help. Flight for me and my daughter downgraded out of premium without notification even though there are still premium ticket being sold today. Call center was not helpful.

@RashmiGupte2 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@WestJet you are seriously robbing people in broad daylight! I am currently on the flight seat 19F flight number WS651from Toronto to Calgary. My bagpack was halfway into their "personal item case" and yet they charged me a whopping 100$ to check in. Both seats next to me empty!

@c0xy1988 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@WestJet really really poor from westjet vacations. Should be fixing flights as a courtesy for us. You moved my in-laws flights from 5-12 June to 3-10 June. You moved our flights from 5-12 June to 6 Jun and NO RETURN FLIGHT. ruined our entire trip and no courtesy change of flight

@PatrickTrudel14 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

Hey @WestJet and WestJet Vacations, I submitted customer service case number 02772722 on March 12th and have yet to receive a response. Ironically, that claim relates to poor customer service. Is this the standard being set by WestJet now?

@myfitdadlife We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

Bought a premium seat on a @WestJet flight and they changed the plane and now there are no premium seats AND they put someone is sitting between us instead of leaving that seat empty for some sort of premium experience. How is this allowed?

@Skrooge97 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@WestJet is a joke. 2.5 hour delay into dinner time (announced in 20min intervals, plus an additional delay after we boarded). Yet they don’t provide food or offer any discounts on their overpriced sandwiches. Feels like a scam, and shows a complete disregard for costumers.

@vergunturk We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@WestJet I called but couldn't reach anyone to speak. I waited more than 20 minutes.

Still waiting for a response! @WestJet @TurkishAirlines, it's been weeks since March 24th. No contact, no solution, just a broken bag and zero support for a Business Class passenger. Reference: YXEWS17263. Resolve this immediately!

@KhurshidDilresh We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

Hey @WestJet, I need an update on my claim ASAP. My luggage was lost on Feb 20th and didn’t arrive in Islamabad until March 16th—damaged and with items missing. I’ve submitted a claim but haven't heard a word back. This is unacceptable service.

@MaureenInSpace We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@WestJet how do we put in a compensation request for a malfunctioning entertainment system on the Dreamliner? 8 hours without a working screen is a joke when the wifi is also for purchase. There was issues for many other passengers.