B&Q

We've been made aware of accounts falsely claiming to represent B&Q. Please note, the only official B&Q X accounts are @bandq and @bandq_help. For support or enquiries, always use @bandq_help.

@LizDallimore Hi Lizzie. Please pop over a DM and our CS team here can look into this further for you. Thanks, Pam twitter.com/messages/compo…

@BandQ U provided the WORST SERVICE in the WORLD. U took my order & money when u didn't have the stock to deliver. U caused me a lot of inconvenience &I am grossly out of pocket. What r u going to do about that? Customer Service team can't contact Croydon store & neither can I.

@jackhayward777 Hi Jack. Please pop us over a DM and our team here can take a look at this for you. Thanks, Pam

@BandQ second time now a delivery hasn’t turned up. I’m owed the delivery fee from the first order and I’m still waiting for that 8 weeks on! Shocking customer service!

@POldfieldMusic @DxLogistics Hi there. Please pop over a DM and our CS team here can look at this for you. Thanks, Pam twitter.com/messages/compo…

Ordered some garden furniture from @BandQ which should have been delivered by @DxLogistics Thursday. Spent all day on the phone today chasing up the delivery and they are each blaming each other. Absolute shocking customer experience.

@MariaAn22508152 Hi Maria. Please pop over a DM and our team here can look into this for you. Thanks, Pam

@BandQ I have received the world worst services - I place the order to be collected today and I paid for the builder to carry out this work but you are messing me around. Please take this as a official complaint which I will follow up

@VickySSag Hi Vicky. Please pop us over another DM and our team can check this for you. Thanks, Pam

4 dates provided to me by @BandQ Customer Support since 3 May. All of which I’ve made arrangements to stay home for. Today only part of the return was collected by DX couriers. Why @BandQ did you advise the courier’s to only collect 1 item!

@BandQ customer support is really bad. Trying to return faulty and poor quality items since 2nd May and they just don’t seem to be able to or want to process it. I would never advise purchasing something via online shopping with @BandQ

@ChrisWinter84 Hi there, Sorry to read that you are having issues with your order. Can you please pop us a DM so our dedicated CS team can look into this for you. Many thanks.

@BandQ Order 1063944756 was due 19 May and never arrived. I’ve called 3 times, been promised callbacks, and nobody has contacted me. Customer services say they “can’t get hold of the store”. This is costing me money on an active job. Please resolve urgently.

@callmecactus__ Hi there. Thanks for reaching out. If you pop us a DM our CS team can look into this for you. Thanks. Aqib twitter.com/messages/compo…

@LizzieB695624 Hi, please pop us a DM and our team can check this for you. Thanks.

@BandQ If I take the brackets to a store with part of the order missing, will they refund me? How do I prove that a box of 3 brackets was supposed to be a box of 6 brackets with screws?

@BandQ absolute nightmare ordering from you. Late delivery and items missing. I have rang your help line 3 times. Apparently the supplier does not believe items were missing from the order, and I have been asked to take a photograph of 'missing items'. So fed up.

@JAP3979 @bandq_help Hi there, Can you please pop us a DM so our dedicated CS team can look into this for you. Many thanks.

@BandQ hello, please can you let me know what time the free cutting service runs from at the New Malden (London) site. I can’t get through on the phone. Thanks @bandq_help

@sinead_hanly Hi Sinead. Please pop over a DM and our team here can look at this for you. Thanks.

@BandQ I would like to know escalate a complaint. I have completed the online forms and nothing has been resolved after nearly 2 months the same responses from your customer service.

@jamierob29 Hi Jamie. Please send over a DM and our team here can have a look at this for you. Thanks, Pam

@BandQ you’re company are a disgrace, bought a garden furniture set for £700 and arrived with parts missing, 5 weeks now phone calls back and forth and still no resolution or refund offered

@WordPressGuyie Hi David. Please pop over a DM and our team here can look into this for you. Thanks, Pam

@BandQ Good Morning, I have tried to email you about an instore experience however contact@b-and-q.com is failing, can I have the correct address please?

@HelenRawstron Please pop over a DM with the product info and our team here can have a look at this for you. Thanks, Pam

@BandQ Can you confirm that children's sandpit play sand sold by yourselves in the last couple of months is free from asbestos? There is a lot of concern at the moment about asbestos contamination in play sand, with some LA's advising all play sand be disposed of as unsafe.

@MerylORourke Hi there, Sorry to read that you are having issues with your order. Can you please pop us a DM so our dedicated CS team can look into this for you. Many thanks.

Hi @BandQ - we have been told that we MUSTN'T remove the plastic seal before fitting the loo seat or we won't be able to bring it back if there's a problem. Fine. THE INSTRUCTIONS ARE INSIDE THE PLASTIC SEAL.

@agreensh Hi there, Sorry to read that you are having issues with your order. Can you please pop us a DM so our dedicated CS team can look into this for you. Many thanks.

@BandQ Delivery scheduled 11-13 hours yesterday (confirmed by you by txt the night before). Never arrived. No txt or any contact about why. Still nothing. Appalling customer service. You should all be ashamed.

@Sausagedogjo Hi there. Thanks for reaching out. If you pop us a DM our CS team can look into this for you. Thanks. Aqib

@BandQ Over a month without a fridge thanks to a product recall. Promised a refund, still nothing! Your customer service is shockingly bad. If you’re thinking of buying here, don’t. Go anywhere else!

@VickySSag @john_m_harvey @MartinSLewis @paullewismoney @WhichUK Hi there, Sorry to read that you are having issues with your order delivery. Can you please pop us a DM so our dedicated CS team can look into this for you. Many thanks.

@john_m_harvey @BandQ @MartinSLewis @paullewismoney @WhichUK I’m having the same problem. Items to be returned on 8th were not collected. Rescheduled for today. Guess what - not collected.

@bandq gets worse. Stayed in ALL day for a collection, but they didn’t bother coming. Didn’t even give courtesy of letting me know that they weren’t coming. Still no closer to a solution. @MartinSLewis @paullewismoney @WhichUK

@john_m_harvey @MartinSLewis @paullewismoney @WhichUK Hi there, Sorry to read that you are having issues with your delivery/collection. Can you please pop us a DM so our dedicated CS team can look into this for you. Many thanks.

@KatyReiter22 Thanks for reaching out. Please pop us a DM and our CS team can look into this for you now. Many thanks.

@BandQ I have been without a fridge and freezer for over 3 weeks due to a recall. Your Customer Service has been abysmal- in store, on the “helpline”, on Facebook and by email. I have been told that the issue is being dealt with repeatedly but nothing is being done