Robert Johnson

@lukejcr I just wondered what you consider a reasonable amount of time to wait for a substantive response to correspondence with you/your office? I wrote on 18/5/25 about travel for assistance dog partnerships, and chased gently > 6 months later on 2/12/25, to no avail.

@dog_rates Thanks for including meaningful alternative text descriptions of the photographs.

This is Samsyhn. He's a rescue Great Dane who could be the world’s tallest living dog, standing between 39 and 42" at the shoulder. But officials can't confirm because he's too scared of tape measures. Still 13/10

@LNER I was on the 1930 North out of KGX and the Train manager did a grand job of keeping us informed about the issue and the relatively minor delay we picked up along the way. Thankfully a strong customer focus is something One can generally rely on from your excellent staff.

@SeatfrogHelp @LNER @Seatfrog That’s great, thanks for such a clear and helpful response.

@BearingAway @LNER @Seatfrog Hi, we’re still partnered with LNER! Auctions for trips after the 13th onwards haven’t been uploaded just yet. We recommend checking back a little later this week, and you should start to see the new services appear.

@SeatfrogHelp after the ECML timetable change next week there appear to be no @LNER services on @SeatFrog southbound from York. Is this a glitch, or are you no longer partnered with LNER?

@LNER Excellent, thanks very much for confirming.

@BearingAway Ah yes the PA announcement is also amended to reflect the change in First Class location.

@LNER I’m on the 1250 2FLK2YRK service tomorrow. I’m conscious it reverses a few times due to the diversion, so could you tell me whether first class will be at the front or back on departure from Falkirk please?

@LNER Thanks very much. I am visually impaired so won’t see the boards. Do you know if any kind of change will be communicated audibly as well?

@BearingAway First Class is at the front of the train on your service. If this changes it should be communicated on the departure boards on the station prior to boarding ☺️

@LNER Sorry, missed the typo in my original request. I’m travelling southbound from Falkirk to York.

@BearingAway Hi Robert, are you travelling Southbound/Northbound please from Falkirk?

@LNER Thank you very much. I really appreciate that.

@BearingAway That's frustrating! I suggest sending an email directly to: customers@lner.co.uk with all the information and a member of the team will open the case for you.

@LNER Any word on when the malfunctioning 1700 KGX to Edinvurgh will reach Grantham and if we can move to another train once there?

@LNER Quick question. Trying to do delay repay, but when I enter 17:00 KGX - YRK it says train was cancelled and to choose another Service, missing the point that I was on the train when it was cancelled! What should I do please?

@BearingAway The train manager will update you as soon as we have confirmation, Robert.

@LNER Thanks. We got there in the end. Please pass on thanks to the staff involved who did a really good job in trying circumstances.

@LNER And the million dollar question… Do you know when that will be?

@BearingAway You will be able to board the next service on arrival in to Grantham, Robert.

@greatestgather do you have any lessons from today’s entrance cues? If getting there at about 9:45 how long is the weight likely to be?

@greatestgather Could you advise where I can find an audio described version of the video (making it accessible to visually impaired people) please?

🚨 Safety First 🚨 Your safety is our number one priority. Watch this important safety video before attending: 🎥 cdn.streamlike.com/play?med_id=77… ✅ Follow signage and instructions ✅ Stay behind barriers ✅ Children supervised ✅ No drones or restricted items #GreatestGathering

Unfortunately I can’t say the same for the @HeathrowAirport T2 information staff who refused point blank to help me navigate the final route through the car park to the hotel. They apparently couldn’t leave their post and they said special assistance would not help.

Hello @cathaypacific please can you thank Wayne, one of your Heathrow check in staff, who saw me (a visually impaired person) looking lost at T3, and who went out of his way to help me find the T2 Hilton? He showed kindness and generosity, and is a credit to your company IMHO.

@AvantiWestCoast Thank you, I’ve done that. Just a flag though that the form has some parts that don’t work well with a screen reader, including the time picker and submit button. I managed to send it, but it would be easier if praise could just be accepted via Twitter.

@BearingAway Hi Robert, thanks for the kind words this evening. If you could pass on your praise here, this will be fed back directly to Mark at Macclesfield - railhelp.co.uk/avantiwestcoas… - Mike

@AvantiWestCoast Grateful if you can pass on thanks to Mark at Macclesfield for providing really excellent assistance today. He was helpful and personable, listened to what help I needed, and used his initiative.