Ben Lawder

37 posts

Ben Lawder

Ben Lawder

@BenLawder

Strategy and market insights executive; husband, dad, avid traveler, amateur photographer

Atlanta, GA Katılım Mart 2010
112 Takip Edilen135 Takipçiler
Ben Lawder
Ben Lawder@BenLawder·
@HPSupport I’m having a terrible customer support experience. My HP device died 3 months ago, was not fixed correctly, and the reps have not been helpful. Case manager assigned 11 days ago has not called correct # once or responded to emails. Can you help?
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Ben Lawder
Ben Lawder@BenLawder·
@ATT I’m a longtime customer but have experienced multiple customer service failures this week including hangups, missed tech visits, dishonest team members, and more. Who can help me escalate & resolve this situation? Nearly 3 weeks without TV.
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Ben Lawder
Ben Lawder@BenLawder·
@Ask_WellsFargo Truly abysmal customer experience with Wells Fargo today for 35+ year customer. Is there anyone who can help?
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Ben Lawder
Ben Lawder@BenLawder·
@ATT we switched from @comcast several months ago promise of better customer service and better billing. Unfortunately still having challenges with both. Is there an Exec Escalations team that can help? #cxfail
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Ben Lawder
Ben Lawder@BenLawder·
After years of trying to make it work with @comcast, @ATT fiber is coming out today to install faster internet and more channels at a much lower price. Turns out terrible customer service will eventually make people leave. @comcastcares
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Ben Lawder
Ben Lawder@BenLawder·
@parkjames Just had a very disappointing interaction with @fitbit customer support. Is there a member of your leadership team who could help out a longtime customer?
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Ben Lawder
Ben Lawder@BenLawder·
@FitbitSupport can you confirm there is nothing wrong and the device has run its course before I switch? I’ve had a Fitbit for many years.
Ben Lawder@BenLawder

My @fitbit Blaze now doesn’t even last a day. Battery seems to get worse when they announce a new model. Perhaps it is time to switch to an Apple Watch. Any suggestions?

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Ben Lawder
Ben Lawder@BenLawder·
My @fitbit Blaze now doesn’t even last a day. Battery seems to get worse when they announce a new model. Perhaps it is time to switch to an Apple Watch. Any suggestions?
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Ben Lawder
Ben Lawder@BenLawder·
@HighMuseumofArt what a frustrating member experience today buying tkts. Have reset my password multiple times after hours wait in the Q. Still can’t sign in!
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Ben Lawder
Ben Lawder@BenLawder·
@Delta I've spent literally hours over the past week with 5+ different reps trying to resolve a minor but important issue on my SkyMiles account in advance of a family trip tomorrow. Can you please help?
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Ben Lawder
Ben Lawder@BenLawder·
@comcastcares Trying to fix a billing issue for 4 months now. Finally found a sup who was helpful but no calls returned for 16 days. HELP!
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Ben Lawder
Ben Lawder@BenLawder·
@comcastcares in past month, unbelievably bad cust svc. Talked to 12 ppl (chat, phone, & store) trying to resolve simple billing issue. HELP
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Ben Lawder
Ben Lawder@BenLawder·
@FitbitSupport thanks for the quick response. Your LiveChat rep took care of it.
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Ben Lawder
Ben Lawder@BenLawder·
@FitbitSupport A piece fell off my black Fitbit One clip and now has exposed metal. Is it possible to get a new clip?
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Ben Lawder
Ben Lawder@BenLawder·
Predictive analytics are valuable - not just interesting - when they provide insights that enable critical decisions #scip #scip2015
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Ben Lawder retweetledi
Pathmaker
Pathmaker@johannlohrmann·
Getting ambushed or embarrassed, Information overload, Bad PR or Jail time. #SCIP Things executives don’t like.
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Ben Lawder retweetledi
Dana LeGrand
Dana LeGrand@DYLG·
Keith Pigues: You get paid handsomely for the differential value you provide #SCIP
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Keşfet

@HPSupport @ATT @Ask_WellsFargo @comcast @parkjames @FitbitSupport @HighMuseumofArt @Delta