Ben Matthews

Yes, change is hard; however, change is even more difficult if the 'why' is not addressed along the way. Enter #InternalCommunications 😎 Andréa Topper @Benmatthe & @MimsMPH share why #employeecommunications is a non-negotiable part of #changemanagement #COHESION2022

Cheryl McKinnon from Forrester Research has officially declared that the era of home-grown intranets is over. #intranet #internalcomms #cohesion2022

#cohesion2022 kicks-off with a welcome from Simpplr CEO Dhiraj Sharma. Interested to hear what their #EmployeeExperience product roadmap looks like.

@paoresearch @tbarasmussen @AlCampos @SAS @united Damn. Sorry to hear that.😔

@Benmatthe @tbarasmussen @AlCampos @SAS @united Cancelled flight with SAS Connect from Heathrow back (!) to CPH, 4 hours before dlight. No help from SAS: Come back to us after the strike. BE CAREFUL! We needed to book everything on our own, very expensive.

@SAS came through for me! #sk932 LAX-CPH was cancelled today. It did cause stress the past few days, not knowing if I had to buy a brand new way ticket for $3,000!!! Thank you SAS for rebooking me free of charge to @United airlines.

@BMorearty @lizsedic @Daddles_SFO @sophiaw8942 @TheRoddyP @HaiderKharal @SAS @cnni @CNN @SFGate @Reuters @BBC Nice going! Though it’s sad that @sas have screwed us over so completely that we consider that a win 🙈 . Glad you got home safely though.

@Benmatthe @lizsedic @Daddles_SFO @sophiaw8942 @TheRoddyP @HaiderKharal @SAS @cnni @CNN @SFGate @Reuters @BBC I think I was one of the lucky ones. Outbound flight SFO-CPH landed 6 minutes before the strike began. Then we had two flights within Scandinavia, not canceled. Then I was and to snag a refundable return flight for “only” twice the original return cost and only lost 1 day of vaca

Why is the media not covering (well) the SAS Airline pilot strike/bankruptcy proceedings? As someone supposed to travel next week--please HELP us potential travelers get answers! The lack of data @SAS is providing ticket holders is unacceptable. @cnni @CNN @SFGate @Reuters @BBC

@lizsedic @BMorearty @Daddles_SFO @sophiaw8942 @TheRoddyP @HaiderKharal @SAS @cnni @CNN @SFGate @Reuters @BBC Same here. It was 4x the cost for us to rebook on United and fly out tomorrow SFO - CPG. Hence why we decided we’d have to visit folks later in the year. My refund is at least on the way - but I will NEVER fly @sas again. And my compensation claim is going in tomorrow.

@BMorearty @Daddles_SFO @sophiaw8942 @Benmatthe @TheRoddyP @HaiderKharal @SAS @cnni @CNN @SFGate @Reuters @BBC No trip insurance here. Can’t see that credit card has strike coverage either. The cost for our family to rebook is approx. 3x what we paid for the SAS tickets—if we are lucky. Hard to book for 6 on any flight—and the cost is now crazy. 🙁

@sophiaw8942 @lizsedic @TheRoddyP @Daddles_SFO @HaiderKharal @SAS @cnni @CNN @SFGate @Reuters @BBC Nope. All they offered was a rebooking on SAS from the original date of Jul 16 to July 22 - a week later. Not much use to us. I pressed them several times on another Star Alliance and they point blank refused. Don’t bank on @SAS to help you. Sorry.

@lizsedic @TheRoddyP @Daddles_SFO @HaiderKharal @SAS @cnni @CNN @SFGate @Reuters @BBC Best of luck everyone. We abandoned our trip - but hope y’all make it over there.

@TheRoddyP @Daddles_SFO @Benmatthe @HaiderKharal @SAS @cnni @CNN @SFGate @Reuters @BBC Thank you. I hope the situation resolves so that ALL can enjoy their summer travels. We we’re so looking forward to seeing international family after a few years of Covid. Hoping we find some way to make it.

@tbarasmussen @AlCampos @SAS @united Seems to only be happening on return (inbound) flights. If it’s the outbound leg, @SAS are saying they will not reroute you on another carrier, and only offering an SAS flight 1-2 weeks in the future, or a refund.

@AlCampos @SAS @united I'm in a similar situation and also wondering how you got rebooked with a different carrier. Did it happen automatically when you were noticed of the cancellation, or?

@lizsedic @HaiderKharal @Daddles_SFO @SAS @cnni @CNN @SFGate @Reuters @BBC Hate to say it - but that doesn’t surprise me. Know they were rerouting some folks via Brussels Airlines - but their entire response has been inconsistent and lacklustre - I say this having spend 4 hours on hold to be cut off within 5 seconds of connecting to an agent.

@Benmatthe @HaiderKharal @Daddles_SFO @SAS @cnni @CNN @SFGate @Reuters @BBC A friend flew to Sweden on SAS before the strike. They were scheduled to fly home to SFO tomorrow—and their flight was cancelled with no rebooking option. So, not even sure what their obligation is to get you back. Sigh.

@SAS management, and your pilots - a curse on both your houses. Thank you for ruining a trip back to see my sick mom. I hope your airline slowly sinks beneath the waves to never be seen again. Chapter 11 is too good for you. I hope you get bought by @Ryanair.

@lizsedic @HaiderKharal @Daddles_SFO @SAS @cnni @CNN @SFGate @Reuters @BBC Inbound is a little different - as they have a legal obligation to get you home. So they have been putting those folks on other carriers

@HaiderKharal @Daddles_SFO @SAS @cnni @CNN @SFGate @Reuters @BBC I do not know the answer--which is part of the overall problem. However, I would not count on them covering the difference in cost if you book another airline. At this point, I'm thinking we'll be lucky if we even get refunded for our SAS flights if cancelled. Total mess.

Wow @SAS - got up at 4am after you cancelled my flight. Four hours in your online chat queue, get through to “Julia” who copies in a generic response and ends the chat before I say “hi”. You’re supposed to be helping us.

Some pretty darn impressive numbers in here.

NVIDIA DRIVE Map multimodal mapping engine is designed for the highest levels of #autonomousvehicle safety, surveying 500,000 km by 2024: nvda.ws/3D0uTfM #GTC22

@united Not on this flight you’re not! Every seat full at the front, even though the flight is almost empty. UA1419

"As the only U.S. airline with a full-time, on-site medical director, United has taken a proactive approach to ensuring crew and passenger safety under the guidance of Baylis." Learn more about healthy flying from industry pioneer, Pat Baylis: uafly.co/2SlJFHX

@united Airlines sends me several emails and texts saying how seriously they are taking COVID-19 and enforcing social distancing by keeping seats empty. Then fills up EVERY seat at the front of the plane, even though it’s half empty. Even the crew are upset #COVID19 #airlines

@dfeiler All the best for the future Dan and enjoy the downtime with the family!

After 15 amazing years, I am leaving eBay. I can't thank eBay enough for all the amazing opportunities and experiences afforded to me over the years. I especially want to thank a long list of dear colleagues and friends who have partnered with me on the journey.