Best Buy Canada Help

@SweetCakers @BestBuyCanada ...the Marketplace seller, please message our customer support team via your BestBuy.ca Order Details page — they'll follow up with the seller and with you to assist!

@SweetCakers @BestBuyCanada It's really disappointing to see the condition of the controller you received. :( Based on the packaging shown in the image above, it looks like the controller might have been ordered on the Best Buy Marketplace — if that's the case, and if you need any help communicating with...

Hey @BestBuyCanada I bought this controller for my son this past Christmas. It was a spare, so we just opened it this past week. And for one, I ordered the blue one, and to my shock, it’s a red controller, and it’s clearly been used and returned. I can’t seem to get any help.

@OnLy1vN @BestBuy ...our customer support team directly via your Order Details page. They'll then follow up with the Marketplace seller and with you to facilitate a resolution! We thank you for your continued patience.

@OnLy1vN @BestBuy It's so disappointing to hear about the issues with the phone you purchased on the Best Buy Marketplace, David. :( If you haven't received a response from your Marketplace seller after May 25th as mentioned in the chat transcript shown in the image above, please reach out to...

Bought "Excellent" condition refurbished S23U on @BestBuy Canada. Arrived severely damaged, painted with a black Sharpie marker to hide the defects, and came with a fake S-Pen! Online support delayed days, and local store refused to help. Is this your standard? @BestBuyCanHelp

@CalRomane75024 @BestBuyCanada ...have any questions or concerns about your monitor's Best Buy Protection coverage, please reach out to the Geek Squad and an agent will do their very best to help: bit.ly/4f2TZQt Thank you for your messages.

@CalRomane75024 @BestBuyCanada It's disappointing to hear that your monitor hasn't been working properly, Cal. To open a Best Buy Protection service request, please visit the Geek Squad's self-service portal: bestbuy.ca/protection to submit details and the Geek Squad will follow up with next steps. If you...

@BestBuyCanada Robson St refused my paid On-Site service (Contract 705251226995180), claiming "On-Site" means I must haul a 4ft monitor to the store. Due to your delays, the unglued frame collapsed & the OLED screen fractured. Corporate email sent. Resolve this immediately!

@MeganYangaa @BestBuyCanada ... they'll respond in writing. Note that for claims of fraudulence or other unlawful activity, our team will require that a report be filed with your local law enforcement and they will then work directly with police when contacted by them. Thank you for your messages.

@MeganYangaa @BestBuyCanada It's awfully disappointing to hear that your gift card was used without your authorization, Megan. :( If you've already been in contact with our customer support team via email concerning this case, please reply to the most recent email that you'll have received from them and...

Hi @BestBuyCanada, My gift card was used without authorization. Your staff were able to see where the transaction happened, yet I was told nothing could be done because “gift cards are like cash.” Very disappointing customer protection.

@raceto2million @BestBuyCanada Hi there! I'm afraid that our Low Price Guarantee unfortunately won't apply to Original Equipment Manufacturer prices — you'll find more information on price match eligibility and on how to request a price match here: bit.ly/4dkGAlo Thanks so much for your question!

Hey @BestBuyCanada - can you price match the starlink mini discount?

@virgiliocorrado @BestBuyCanada ...mobile apps a try. If your search results aren't displayed there, our customer support team will be happy to answer any questions or to help submit an order on your behalf at 1-866-237-8289. Thank you.

@virgiliocorrado @BestBuyCanada Hello, Virgilio. Please try searching with all browser extensions turned off. Using a different browser might also help. Please also make sure that you aren't using a VPN or script/ad blockers. If you're still unable to see your search results, you might want to give our...

@BestBuyCanada @BestBuy is there an issue with your Canada site? i get this when i tried another search.

@Soulreaper_6 @BestBuyCanada ...a friendly agent will do their very best to help! We apologize for any inconvenience.

@Soulreaper_6 @BestBuyCanada We're sorry to hear that you haven't been able to get the help you've needed with your order over the phone. For further assistance, please visit your BestBuy.ca Order Details page, instead, where you'll be able to message our customer support team directly and...

@BestBuy I’m trying to get in touch with Best Buy Canada regarding my order and I’m not getting help from your call centre, I want to speak to a manager please ! @BestBuyCanada

@Canuck20212 @BestBuyCanada ...Best Buy Marketplace seller) directly and they'll do their very best to help! We extend our sincere apologies, once more, for any delay with your shipment and we thank you for your continued patience.

@Canuck20212 @BestBuyCanada We're awfully sorry to hear that you've been waiting for your order to arrive and that your call was disconnected. :( To avoid having a call drop, please visit your BestBuy.ca Order Details page where you'll be able to message our customer support team (or your...

@BestBuyCanada is it normal for your telephone support people to hang up on customers? You've had my money for two weeks, and I still don't have my product. Give me my product, or a refund!

@Lunchmoneyof @BestBuyCanada We're really sorry to hear that it took a while to submit your order earlier today! :( If you weren't able to complete check out, please give our customer support team a quick call at 1-866-237-8289 and a friendly agent will be more than happy to help you place your order!

@BestBuyCanada do you not make enough money to afford a working e-commerce site? I'm used to it being slow, but of all places, it's dead in the water when I'm paying for the items.

@therealmulej @BestBuyCanada ...days for a response. If you haven't received an update after three business days, please reach out to our customer support team via your BestBuy.ca Order Details page so that they can offer further assistance. We appreciate your continued patience.

@therealmulej @BestBuyCanada We're sorry to hear that you've been waiting for your refund, Thom. While we're unfortunately not able to access or to disclose confidential customer- or order-related records here on social media, if you already have an open case for your refund, please allow three business...

@bestbuy @bestbuycanada Corporate already authorized my refund today. Now support is stalling over an unlock pattern. I’m not compromising my data security to fix your internal bureaucracy. Honor the executive agreement and issue the refund now. ⚖️📱🛡️ #CustomerService #BestBuy

@xskyylinex ...your BestBuy.ca Order Details page at that time and they'll gladly assist! We extend our sincere apologies for this unfortunate delay, and we thank you for your continued patience.

@xskyylinex ...the shipping carrier. If five business days elapse without an update to your tracking details, our customer support team will be able to open a lost shipment investigation with the shipping carrier on your behalf — if necessary, please reach out to them via...

@BestBuyCanHelp I need help right now, I’ve been waiting for my damn delivery and it’s been 3 days when I had same/ next day shipping. The company you use METRO e24 has NO customer service This is fucking unacceptable