Bank of America Help

@Zero_DownLoan Hello, we'd like to know more about your message so we can see how we can help. Please send us a direct message to connect with a member of our team. ^Kev x.com/messages/compo…

An elderly Hispanic woman in my community—sweet, hardworking, and doesn’t speak great English—came to me for help purchasing a home close to her grandkids. A situation completely beyond her control left a tiny $10 balance on her credit card she paid off with Bank of America. Now they’ve reported her late, tanking her score and derailing her dream. Multiple calls later, and all they say is “dispute it with the credit bureaus.” Heartbreaking. This is the same Bank of America that received hundreds of billions in government bailouts with taxpayer money. Yet they can’t show basic compassion for a vulnerable senior who did nothing wrong? She’s done everything right her whole life, just wants to be near family, and now this? Banks like this should do better for our elders, especially those facing language barriers. If you’re at @BankofAmerica or know someone who can help escalate this, please reach out. Stories like hers remind us why we fight for fair treatment. No one should lose their chance at family and stability over $10 when giants get endless second chances. Let’s amplify this. #BankingJustice #ElderRights @ConsumerReports @FTC

@genghis55 Please send us a direct message to connect with a member of our team to see how we can assist. ^Kev x.com/messages/compo…

@BofA_Help I asked it to explain a pending transaction No clue I asked grok Grok told me in 5 seconds I have asked a number of other questions always the same no clue

Customers bank on @BofA_News BofA #chatbot #Erica amid #pandemic, says CIO @AdityaBhasinCLT bit.ly/2NDe4Pf via @ClintBoulton @CIOonline #machinelearning #NLP

@genghis55 Hello, we'd like to know more about your message so we can see how we can help. Please send us a direct message to connect with a member of our team. ^Kev x.com/messages/compo…

@ClintBoulton @BofA_News @CIOonline Whoever in charge of Erica needs to be fired completely worthless

@captpadre Hi there, we noticed your post and wanted to reach out. If you can please use the DM link below to share more details regarding the matter, we'll be happy to connect with you further. ^Valerie x.com/messages/compo…

Sir, My Cash App was hacked by fraudsters and $5000 was converted to Bitcoin and withdrawn in 4 minutes! Cash App refuses to help, stating "Bitcoin transactions are final and untraceable". My $5000 is gone! @FBIDirectorKash @JDVance @CashApp @etrade @Vanguard_Group @BankofAmerica

@LinaGibson Hello, we see you mentioned us. If you'd like to connect, please use the DM link to let us know. ^Kiara x.com/messages/compo…

@BankofAmerica @FIFAWorldCup If you have 3 tix for tomorrow’s game - please consider my English bf and me! As a BofA employee & birthday boy tomorrow (and his son’s too), we’d love to attend the semifinal and cheer for 🏴󠁧󠁢󠁥󠁮󠁧󠁿

During @FIFAWorldCup 2026™, teammates across Bank of America are reflecting on how the sport shaped who they are today.⚽ Hear how their early experiences with soccer helped develop their passion, community and love for the game.

@katkarizma Hi, we're concerned to see this and would like to see if we can help. Please click the DM to share more details and we'd be happy to connect with you further. ^Courtney x.com/messages/compo…

@BankofAmerica WHAT THE LITERAL FUCK!?! @YOUTUBETV IS BLOCKED!!! I'M SO FUCKING DONE.

@jawilbu Hi, we see that you mentioned us and would like to see how we can assist. If you'd like to connect with us further, please click the DM to share more details and we'd be happy to connect with you. ^Kev x.com/messages/compo…

@BankofAmerica I always appreciate your fraud alerts and protection algorithms. Usually less than a 5 min call to rectify. Today I’ve been on the phone with 5 different people for 1+ hours - And nothing I can’t buy lunch because you’ve shut me down. You need to do better

@YumanBeing49 Hi, we see that you mentioned us and would like to see how we can assist. If you'd like to connect with us further, please click the DM to share more details and we'd be happy to connect with you. ^Kev x.com/messages/compo…

@BankofAmerica Why have you made it so difficult to dispute a credit card transaction? After jumping through all the hoops online, you let the user know that online disputing is “temporarily” unavailable. “Temporary” has been at least a month.

@oddfarm Hi, we see that you mentioned us and we're sorry to hear about this. If you'd like to connect with us further, please click the DM to share more details and we'd be happy to connect with you. ^Courtney x.com/messages/compo…

@BofA_Help I don't want to DM you. I want someone to answer the phone. Please, PLEASE have enough people to answer the phone. Right now, your hold time is 23-45 minutes. Unacceptable.

@BofA_Help why can’t you get people to answer phones?? On hold now for 1:08:16 minutes. Why, FFS???

@HaocongR Hi, we're concerned to see this and would like to see if we can help. Please click the DM to share more details and we'd be happy to connect with you further. ^Courtney x.com/messages/compo…

Hi @BankofAmerica and @BofA_Help. Requested a bank-issued account verification letter for a visa appointment - surprised to learn that it takes 5–7 business days; and that a request “completed” last Friday is still not digitally accessible in the app today! #DigitalFinance

@masters457 Hi, we see that you mentioned us and would like to see if we can help. Please click the DM to share more details and we'd be happy to connect with you further. ^Courtney x.com/messages/compo…

@BofA_Help is it a policy for a BofA Notary in a branch in Maryland not to be able to notarize a document originating in Florida?

@Aloy_Deer Hello, we see you mentioned us. If you'd like to connect, please use the DM link to let us know. ^Kiara x.com/messages/compo…

ROYAL SCREW @BankofAmerica $10 overdraft fees. They only want to harm their customers. It costs nothing to be $10 in the red but they want to slap $20 overdraft fees. I will be switching banks when I get home

@JSlzzle Hello, this is not the experience we wanted you to have. We'd like to review your account further. Please click the DM link below to connect with us. ^Kiara x.com/messages/compo…

@BofA_Help BOA has to be the worst customer service for a Bank or any major organization I’ve ever experienced in the last 25 years. You can’t reach anybody when you go into a branch the agents don’t understand basic transactions and communication skills are bad.

@sharurox Hi, we're concerned to see this and would like to see if we can help. Please click the DM to share more details and we'd be happy to connect with you further. ^Courtney x.com/messages/compo…

Extremely disappointed with @BankofAmerica. I used Bill Pay from my BofA checking account to make my mortgage payment to LAFCU. Instead, the check was somehow cashed by Chase.

@MikeMcCormack7 Hello, we see you mentioned us. If you'd like to connect, please use the DM link to let us know. ^Kiara x.com/messages/compo…

@Uber_Support @Uber @Wendys @BankofAmerica Still no response and still no “getting back to me after we look into it”

@Wendys @Uber Wendy’s and uber are still ignoring me and responding with generic ai responses after I got sick last night from the delivery.

@LexxiiRosa Hello. We saw your tweet and want to see if we can help. Please let us know if you have any questions by sending us a DM. x.com/messages/compo… ^Kiara

I made a checking account with @BankofAmerica, deposited money and now I can’t log into my account. I then created a new username as requested, now I have to wait by mail for a temporary password? Are you kidding me?!

@ParkerFrance76 Hello. We'd like to see if we can help with this. If you'd like a member of our social care team to research this further, please click the DM link below to connect with us. x.com/messages/compo… ^Kiara

@BankofAmerica You can't put a fraud hold on my card for something I ALREADY said was legit, and then demand I have TO CALL you, and then make me wait on hold for hours. You know that normal people can't sit on hold for 6 hours right? You can't put a hold on people's ability to pay their bills and then not give them a reasonable recourse to fix the issue (that isn't even an issue, it's one YOU are creating) I have been a BOA customer for 21 years and the misery you are putting your customers through is VILE.

@Brice912760 Hi there, we noticed your post and wanted to reach out. If you can please use the DM link below to share more details regarding the matter, we'll be happy to connect with you further. ^Valerie x.com/messages/compo…

@BofA_Help Yeah already tried that and your service sucks. Zero people could help or explain to me exactly why this happened and were unable to help.

After nearly 20 yrs with @BankofAmerica they have shutdown my credit card without notice. I will be switching all of my banking to another bank. These fraudulent bankers cannot be trusted.

@oddfarm Hi there, we noticed your post and wanted to reach out. If you can please use the DM link below to share more details regarding the matter, we'll be happy to connect with you further. ^Valerie x.com/messages/compo…

@BofA_Help It ended up being 2 hours before I finally hung up. 2 hours. 2 hours of my life I will never get back. Please, FFS hire people. 38% interest on a credit card and you can’t afford employees??????

@LilUglyPlaya Hello, we see you mentioned us. If you'd like to connect, please use the DM link to let us know. ^Kiara x.com/messages/compo…

I accidentally transferred @AppleCard money to my closed @BankofAmerica account What is going to happen with my money?