Bronwen Andrews

@TicketmasterCS Hi could you advise me on how I access my payment for tickets recently sold by yourselves on my behalf for Premier Padel? Thanks

@Bron100 Hi! If you have submitted a query our team will be in contact as soon as an agent is available. Thanks - LC

@TicketmasterCS please advise on refunding my tickets bought a couple of hours ago for Sunday August 9th. I’ve had no response from either yourselves or TMFan support

@TicketmasterCS I have been waiting for 2 hours. If this continues until tomorrow it will beto late to request a refund according to your rules. Please provide an email address as I am having no luck at all with either customer service through your chat function nor through @ticketmasterUK

@Airbnb As a loyal customer, I hope you will be able to provide a refund for my cancellation due to a bereavement as the hosts have declined to do so.

@YodelOnline my parcel is with you and I am away but the app says it cannot offer any of the many options to change the delivery date or collect from a Yodel store. I am very concerned as the package is medical. I have been on the app for the last 30 minutes but no help.

@British_Airways I’m in Barcelona and have just been informed that my 20.20 flight back home to London will be delayed by 2 hours. I have tried multiple numbers from your website to have my ticket changed to an earlier flight but none of them work. Please advise.

@LNER I have sent 3 emails over the last month and called the number you sent.

@Bron100 You will need to contact the team directly on 03457 225 333. Lines are open from 0800-2200.

@LNER please advise on case 240506-BPZW as I have not received my refund after many weeks of waoting.

@BritishAir_Reec Thank you, a manager came to our rescue and we were reunited with our bags. A lengthy and avoidable ordeal but very glad it was resolved.

@British_Airways can someone help us. We have waited nearly two hours at Heathrow waiting at Baggage Enquiries T5 @HeathrowAirport for someone to escort us to baggage reclaim to collect our luggage from flight 1495.

@SuperLeagueTri #AGTLondon Looking forward to a great event!

@BritishTelecom our internet has gone down and we have just been told it’s ‘a fault at the exchange’ and will take 5 days to fix despite the fact that we pay for a premium service.

@Better_UK have taken 2 sets of payments from my daughter’s account for months in error and have not responded to multiple requests for a refund. Over £200 taken and money still being taken after she terminated her account.

@MakikoEats please, please can you respond to my emails regarding my refund. I have been trying to reach you for a year.

@MakikoEats please can you answer my emails

@BritishTelecom can you tell me why my broadband was cut off today and was passed to 3 different departments 5 times in a row before mysteriously getting cut off each time after holding for 20 minutes? Customer for 20 yrs and all WFH. Can you can at least send an engineer today?

@StMaryleboneMus Stunning performances. I do not know how you do it! Thank you @StMaryleboneMus

Thanks to all who tuned in! If you missed it, don’t worry: as a present to you 🎁 we’re leaving it up from now until the 12th day of Christmas 👑 👑 👑 youtu.be/uDgN30d03Mo

🍾 We’ve been named 𝗔𝗴𝗲𝗻𝗰𝘆 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 in the Corporate & Financial Awards! A huge well done to our Grayling teams around the UK – great recognition of your amazing work! #CFAwards

We’re delighted to announce that Baroness (Nicky) Morgan has joined Grayling’s UK Advisory Board, where she will join other senior consultants with extensive experience in the worlds of politics, international trade, journalism and business. Read more: bit.ly/3bX49PW

.Exciting news for our incredible @GraylingUK team! Thank you @PRWeekAwards